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Best Western Irazu Hotel & Casino
Ranked #16 of 78 Hotels in San Jose
GreenLeadersSilver level
Reviewed 17 February 2013

Great front desk staff accommodated our large group at the last minute, handling the check-in efficiently and with genuine smiles and warmth. Stored all of our luggage until our rooms were ready. Provided a free meeting room for our group's orientation and the buffet-style supper was great.
Gallo-pinto authentic breakfast was tasty and Costa Rican.
Well done, Irazu Best Western.
Rooms were clean and quiet, although the beds were a little on the hard side.

  • Stayed: February 2013, travelled on business
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Thank 2275Waves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded 18 February 2013

Dear user:

Thank you for your comment!

We are very happy because you could stay with us, and we are even happier to know that you had a good time here.

Our staff is always going to receive you with a smile, and willing to do anything to make your stay unforgetable.

¡Pura vida!

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290 - 296 of 758 reviews

Reviewed 12 February 2013

We were so happy that they over booked us at the San Jose CR location and moved us to Irazu. Beautiful hotel and casino. We had a great time staying here. Everyone was always so friendly and willing to help. The convenience of Dennny's restaurant being attached to the hotel made it easy for us to get food when we were hungry late night. Coffee always avaible, rooms cleaned daily, the hotel always very very clean even outside the doors, the employees very clean and dressed nicely. Beds are very comfortable, rooms are controled by us, quiet, dark with all aminities. Casino was so fun, gardens beautiful, pool inviting.
I will stay again at Best Western Irazu!!!!

  • Stayed: January 2013, travelled with family
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Thank Palacios60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded 13 February 2013

Dear user:

We want to thank you for your comment, and we are really happy to know that you had such a great time with us. You can be sure that our staff is always going to be willing to do anything to give you the best service, and it will be our pleasure to receive you back here when you visit Costa Rica again.

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Reviewed 11 February 2013

Excellent hotel to stay the night before/after your flight. It is good for relaxing with big swimming pool, FREE internet, inc use of pc, FREE international call, Free drinks (alcohol too) in the Happy Hour, FREE shuttle service to airport and the service is great. I would recommend this hotel to anybody who arrive to San Jose to stay there and get rid of Jetlag or the night before the flight back home.....

Room Tip: Get there eafly so that you can use the hotel facilities
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  • Stayed: February 2013, travelled as a couple
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Thank vivien49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded 13 February 2013

Dear user:

Thank you very much for your comment!

The best regard for us is to know that our guests are happy while they stay here, and even after that. We try to offer much more than a room, to make you as confortable as possible, and we are happy to know that you could take advantage of all our complimentary services.

We are going to be looking forward your next visit, and remember that Costa Rica always welcomes you!

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Reviewed 10 February 2013

A great comfortable place to stay. Not to far from the airport, downtown and attractions.Happy hour inthe casino with free drinks. Fantastic hot tub out in the garden.Dennys right there and breakfast is included . Have stayed many times.

  • Stayed: January 2013, travelled with family
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Thank SandyMidlandOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded 13 February 2013

Dear user:

We are glad to know that you always pick us, and even gladder to know that our location, facilities and service, combine to give you more than a room, a great experiencie.

It is always our pleasure to receive you here, and we are going to be looking forward your next visit.

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Reviewed 1 February 2013

My wife and I spent two nights at the hotel. The grounds are very nice with a large pool and nice landscaping. Parking was easy, near the front of the hotel and well lit.

The room was rather small but OK, however, the bathroom was extremely small and the shower never produce hot water. The room had a small balcony overlooking the pool which was a plus.

Although the hotel was quiet, we found it just OK and would rate it "average."

Room Tip: Select inside room overlooking pool.
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  • Stayed: January 2013, travelled as a couple
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Thank ARTarea51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded 13 February 2013

Dear user:

Thank you for your comment. We really value it, and take it as an opportunity to improve according to your needs, with the purpose of offer you the best service all the time.

We hope you to come back here, and get an even better experience with us.

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Reviewed 19 January 2013

The beds are very hard. The rooms are dated but clean. Just what you expect from a budget hotel. Free breakfast at Denny's not that good. The gym is also old but functional. The pool garden is beautiful and there are birds singing. Watch out for scamming taxi drivers as outside the hotel there are the hotel sanctioned (recommended) and the scammers.

  • Stayed: January 2013, travelled on business
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1  Thank Enriquegb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivannia Z, Public Relations Manager at Best Western Irazu Hotel & Casino, responded to this reviewResponded 13 February 2013

Dear user:

We want to thank you for taking a few minutes and leaving a comment. Your opinion is very important for us, and you can be sure that we are going to take it into consideration, in order to improve all the time.

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Reviewed 15 January 2013

I would like to express my thanks for a wonderful stay at this hotel. The staff was very helpful, especially Natalia and Daniel at the front desk. The rooms were comfortable and most of all clean. The bed was a little hard for me but my husband loved it. We were on the back side on the 4th floor and it was quiet and had a wonderful breeze with the balcony door open. The free breakfast at Dennys was good and I must say the coffe great! Had a good time at the casino also. Very nice restaurants close by and store.

We will definately stay there again. Also Natalia at the front desk hooked us up with the most wonderful taxi driver. Ask for Ricardo! He was a blessing while traveling around Costa Rica.

My husband and I celebrated our 36th anniversary there and they made it a very good experience.

Room Tip: We enjoyed our room on the back side 4th floor. Very quiet.
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  • Stayed: January 2013, travelled as a couple
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Thank Kathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivannia Z, Director de Relaciones Públicas at Best Western Irazu Hotel & Casino, responded to this reviewResponded 18 January 2013

Dear user:

We appreciate that you chose us to celebrate your anniversary, and we are truly glad to know that you had a good experience.

Certainly, our staff is always willing to help, and you can be sure that Natalia and Daniel are really grateful for your comment.

We are going to be looking forward your next visit!

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Additional Information about Best Western Irazu Hotel & Casino

Address: Km 3 Autopista General Canas | Edificio sur, La Uruca, San Jose 10107, Costa Rica (Formerly Best Western Plus Irazu Hotel & Casino)
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in San Jose
#3 Spa Hotel in San Jose
#7 Green Hotel in San Jose
#11 Family Hotel in San Jose
#24 Business Hotel in San Jose
Price Range: £57 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Irazu Hotel & Casino 3.5*
Number of rooms: 194
Reservation Options:
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Also Known As:
Best Western Irazu Hotel San Jose
Best Western Hotel Irazu
Best Western San Jose
San Jose Best Western

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