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“Nice place in a worn out neighborhood”

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Holiday Inn San Jose Downtown Aurola
Ranked #24 of 78 Hotels in San Jose
Texas
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice place in a worn out neighborhood”
Reviewed 22 March 2011

Vacuum used by maint crew for a plumbing problem was dirtier on the outside than on the inside. Hall carpets need better cleaning. Lavatory faucet in 611 was loose from the granite top. Thermostatic feature of shower faucet is not working. Often hot water came out of hot line and cold line at the shower and lavatory. Shower head does not have a good setting. Shower head needs to be simpler and more effective.
Door key cards are unreliable. Food in Tropicana dining room can be good at times and very average to poor at other times. Breakfast was reliably good.
Pool was good fun and relaxing.
Dinner was variable. Final dinner on the 17th floor restaurant was good. Hotel very well adapted for service to the large Caravan tours. Drum beats from Cultural Center 3 blocks away can keep you awake at night until 3 or 6 am.

  • Stayed March 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hankTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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803 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Colonial Heights, Virginia
1 review
Reviewed 21 March 2011

To be short and sweet, I enjoyed my stay at this hotel. The food(Breakfast buffet) at the Tropicana restaurant in the hotel wasn't that good but I am a vegan so depending on your food preference, you may disagree. The treadmill needs to be upgraded. On Friday and Saturday nights, the loud music outside in the club may be a problem for light sleepers. But all in all, the hotel was great. The things I've already mentioned are trivial, in my opinion. Oh....the view of the mountains is a plus.

Stayed March 2011, travelled solo
Helpful?
Thank Johnny40017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 March 2011

Never seen so many Americans in one place (btw - I'm American). If you want to get out of your cocoon and explore the local people and culture, this is not the place for you. Lobby seems to be always packed with tour groups.

That being said, if you want lodgings with "no surprises" (i.e. no adventure) rooms and facilities are very nice. Fitness facilities among the best I've seen in a hotel. Didn't eat there, but the resaurant looks mediocre (like a Denny's). Bar couldn't make a mojito or gin & tonic, and the bar food was poor.

Location was great - good restaurants and sights not immediately adjacent, but within 6-8 blocks.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jmhultin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 March 2011

I stayed for a long weekend with a friend. The hotel staff were great and friendly! They had great recommendations on where to eat. They were helpful with calling cabs for us and providing us with wake up calls. Room was clean and comfy. The pool was nice and warm!

Stayed March 2011, travelled with friends
Helpful?
1 Thank sesarit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new york
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 7 March 2011

If you have to stay in downtown san jose then it is perfectly fine. I only realized after that it is better to say in the nicer hotels outside of downtown like doubletree, intercon or marriott. cabs are plentiful anyway and cheap. everything is walkable from this hotel. and there is a nice park and plenty of restaurants around it.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tonyims
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 3 March 2011

Signed up for the room special that offered a bottle of wine and plate of cheese with the room. After calling the front desk 3 times for the wine and cheese we gave up. Upon checking out we asked the manager for a reduction of the room price and were told, sorry but no.

Would not stay again nor recommend this hotel to any one. There are many better hotels in San Jose for the same money.

  • Stayed February 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tongag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
1 review
Reviewed 3 March 2011

I will not recommend this hotel to any of my friends. This hotel feels like you are staying in a nursing home. After 12 mid night the main door to the lobby is locked, so you cannot get in unless some one from inside opens up the door. The food tast like hospital food. The executive floor and the guest service area and what they offer is a joke...

  • Stayed February 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sunny12310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn San Jose Downtown Aurola

Property: Holiday Inn San Jose Downtown Aurola
Address: 5th Avenue and 5th Street | PO Box 7802-1000, San Jose, Costa Rica
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in San Jose
#13 Romantic Hotel in San Jose
#18 Business Hotel in San Jose
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Holiday Inn San Jose Downtown Aurola 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Experience a relaxing getaway in the heart of Central America at the Holiday Inn ® Hotel San Jose Downtown – Aurola, conveniently nestled in the center of lively San Jose, with panoramic views of the beautiful Central Valley. Conveniently located within walking distance of a variety of local attractions, guests will enjoy superior modern amenities and facilities such as free high speed WIFI access, an on-site business center, large meeting rooms, swimming pool and hot tub, fitness center, pub bar, and two restaurants. Discover a hotel where technology and hospitality come together in perfect harmony, where you can stay connected with modern Internet wireless access, and disconnect with a relaxed Costa Rica ambiance and modern luxuries. Whether visiting for a leisure getaway or a business connection, this San Jose hotel offers a peaceful, productive atmosphere where you can get the most out of your San Jose experience.Conveniently located within walking distance of all the best downtown attractions as well as downtown businesses. You will enjoy people watching in Parque Morazan, located just outside our front door. This park features a number of sculptures and monuments which decorate the expanse of urban green, including a beautiful domed structure, known as Templo de Música, or the Temple of Music. ... more   less 
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Also Known As:
Holiday Inn San Jose Aurola Hotel San Jose
San Jose Holiday Inn

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