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“Central Location, easy to walk around”

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Holiday Inn San Jose Downtown Aurola
Ranked #24 of 78 Hotels in San Jose
Reviewed 22 December 2011

Holiday Inn in general is nicer overseas than in the U.S. The food is good, beds are comfortable, pool is warm (even a bit too warm!) with a ping pong and fusbol table right next to it, so you have something to do when you tire of site seeing. Perfect if you have kids b/c you can walk to the zoo and the museums. Walk behind the hotel and down a couple blocks to a yummy Italian restaurant, right next to a yoga place. There is an ice cream shop just out the front door to the left.

Room Tip: The higher floors have views of the city or mountains and are quieter.
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  • Stayed: July 2011, travelled with family
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1  Thank sheilatrek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AurolaHolidayInn, E-commerce at Holiday Inn San Jose Downtown Aurola, responded to this reviewResponded 25 January 2012

Dear guest:
Thank you for your comments on the Tripadvisor survey. We are happy to know you had a great time in our hotel, and that you had the opportunity to get to know our beautiful city, the zoo and museums near the hotel.
Hope to serve you again soon.
Sincerely,
Alejandra López
E-commerce

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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428 - 434 of 840 reviews

Reviewed 19 December 2011

Pros: Great location (only a 2 min walk from the main street shops and museums, so it is quieter and not as busy), the room was carpeted, clean and had a modern decor, very comfortable bed (and pillows!), friendly and helpful staff, indoor heated swimming pool open until 10pm, we had a great view of the city from our room (10th floor).

Cons: The bathroom was spacious but could use a touch up, the shower was not that user-friendly, no slippers provided, since the hotel is located in the centre of the city, your car/shuttle is likely to get stuck in really bad traffic (depending on the time of day).

I believe this is one of the better hotels in San Jose city centre. The whole experience was very welcoming and comfortable, especially when you're visit a foreign and bustling city for the first time. The bed was really wonderful (I seldom say this!) and I had a great night's sleep. I would definitely stay here again.

  • Stayed: December 2011, travelled as a couple
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Thank Candy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AurolaHolidayInn, E-commerce at Holiday Inn San Jose Downtown Aurola, responded to this reviewResponded 25 January 2012

Dear guest:
Thank you very much for your positive comments, we really appreciate them. We would like you to know that all your comments are going to be taken into consideration, as our way to improve the services and fulfill your expectations completely the next time you stay with us.
Hope to serve you again soon.

Sincerely,
Alejandra López
E-commerce

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2011

The Holiday Inn Aurola in downtown San Jose, Costa Rica is a beautiful hotel and is convenient to various museums, the zoo, pedestrian shopping center, and some excellent restaurants. The housekeeping staff are wonderful as are the bell staff. Unfortunately, only one of the four front desk personnel was pleasant (Vanessa). The other three front desk representatives were rude and impersonal. The rudeness was not due to language barrier - my husband and I are both fluent in Spanish. Also, do yourself a favor and don't bother eating breakfast at the hotel (expensive for the quality of the food). There is a small cafe within view of the main entrance - Pops Ice Cream and Cafe Entrepans (outrageously delicious blueberry muffins).

Room Tip: Higher floors have less street noise. Ask for a room overlooking the park.
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  • Stayed: December 2011, travelled as a couple
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Thank Susan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AurolaHolidayInn, E-commerce at Holiday Inn San Jose Downtown Aurola, responded to this reviewResponded 24 January 2012

Dear guest:
We are glad to hear that you like our hotel. We would like you to know that we’ve been awarded for our outstanding service by Intercontinental Hotels Group, so I assure this is not the standard of our hotel. Let me to convey my sincere apologies, and be sure your comments will be taken into consideration.
The feedback we receive from our guests’ is very important for us.
Hope to serve you again soon.

Sincerely,
Alejandra López
E-commerce
Holiday Inn San José Downtown Aurola

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2011

I stayed in a room on the 11th floor with a wonderful view of the city. The room had a comfortable king size bed with 4 pillows, a standard tv with cable, high speed wireless internet, lots of hot water in the shower/tub combo. I was very comfortable and would reccommend this hotel to others.

Room Tip: The higher rooms have a nice view.
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  • Stayed: December 2011, travelled solo
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1  Thank stevezimcr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AurolaHolidayInn, E- Commerce at Holiday Inn San Jose Downtown Aurola, responded to this reviewResponded 24 January 2012

Dear guest:
Thank you for taking the time to answer the Trip Advisor’s survey. The feedback we receive from our guests’ is very important for us.
We want to improve our services and fulfill your expectations. We are happy to know, that your stay at our hotel was pleasant.
Hope to serve you again soon,
Sincerely,
Alejandra López
E-commerce

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2011

The Holiday Inn Aurola is a great refuge right downtown in San Jose. It is convenient walking distance to museums, shopping and other attractions. We had a corner room, with a great view of the park.

The king size bed was extremely comfortable and a great place to end everyday.

The only complaints that I can find are:

The shower would not get hot, it was luke warm at best.
Most San Jose hotels include breakfast, at the Holiday Inn, you need to pay for it, and it is quite expensive.
The air conditioner in the hall kept the room cold. This could be a good thing, but it was a little excessive when combined with the cold shower.

Overall, we were very happy with the hotel, and will definately stay there again the next time we are in San Jose.

Room Tip: Ask for an upper floor corner room, you will get a great view of the city and mountains.
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Stayed: November 2011, travelled on business
Thank Sailor1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AurolaHolidayInn, E-commerce Executive at Holiday Inn San Jose Downtown Aurola, responded to this reviewResponded 25 November 2011

Dear guest:
We appreciate you taking the time to fill out the Tripadvisor survey. It is disappointing to hear that your visit to our hotel was not a complete success. Let me to convey my sincere apologies, I assure this is not the standard of our hotel. We want to improve our services and fulfill your expectations completely.
Thank you for your comments. The feedback we receive from our guests’ is very important for us.
Hope to serve you again soon,
Sincerely,
Alejandra López
E-commerce
Holiday Inn San José Downtown Aurola

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2011

I enjoyed very much staying at this hotel. Very clean, well situated and loved the super comfortable beds! If only there could be more hotels like this in Costa Rica!
I also have to hay that I got the room for a good price because of the month I went, october, which was low season.

  • Stayed: October 2011
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Thank vickytch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AurolaHolidayInn, Ejecutiva de Comercio en Línea at Holiday Inn San Jose Downtown Aurola, responded to this reviewResponded 16 November 2011

Dear guest:
Thank you for your great comments, the feedback we receive from our guests´ is really important. We are happy to know you had a great time in our hotel.
Hope to serve you again soon,
Sincerely,
Alejandra López
E-commerce

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2011

Stayed two separate nights during a recent trip to Costa Rica. Probably the best Holiday Inn I’ve ever seen. It’s one of the tallest buildings in the area. If you get a room in one of the upper floors (I stayed on the 14th and 11th) you get a nice view of the city. The buffet breakfast was pretty good, including some local dishes (gallo pinto). Didn’t go to their restaurant for lunch or dinner, but went to the bar around the lobby. Decent drinks, reasonably priced for Costa Rica. It’s right in the center of downtown San Jose. Being really close (5 mins walk) to several fast food options, but things close rather early. Valet parking and parking are complimentary.

  • Stayed: October 2011, travelled as a couple
    • Value
    • Location
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Thank Wildrox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AurolaHolidayInn, Ejecutiva Comercio en Línea at Holiday Inn San Jose Downtown Aurola, responded to this reviewResponded 16 November 2011

Dear guest:
Thank you very much for taking the time to answer the Trip Advisor survey. We are so happy to know, that your stay with us was pleasant. We like you to know that we are constantly improving our services to give you the best.
Hope to serve you soon,
Sincerely
Alejandra López
E-commerce

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn San Jose Downtown Aurola

Address: 5th Avenue and 5th Street | PO Box 7802-1000, San Jose, Costa Rica
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in San Jose
#18 Business Hotel in San Jose
Price Range: £63 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn San Jose Downtown Aurola 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Experience a relaxing getaway in the heart of Central America at the Holiday Inn ® Hotel San Jose Downtown – Aurola, conveniently nestled in the center of lively San Jose, with panoramic views of the beautiful Central Valley. Conveniently located within walking distance of a variety of local attractions, guests will enjoy superior modern amenities and facilities such as free high speed WIFI access, an on-site business center, large meeting rooms, swimming pool and hot tub, fitness center, pub bar, and two restaurants. Discover a hotel where technology and hospitality come together in perfect harmony, where you can stay connected with modern Internet wireless access, and disconnect with a relaxed Costa Rica ambiance and modern luxuries. Whether visiting for a leisure getaway or a business connection, this San Jose hotel offers a peaceful, productive atmosphere where you can get the most out of your San Jose experience.Conveniently located within walking distance of all the best downtown attractions as well as downtown businesses. You will enjoy people watching in Parque Morazan, located just outside our front door. This park features a number of sculptures and monuments which decorate the expanse of urban green, including a beautiful domed structure, known as Templo de Música, or the Temple of Music. ... more   less 
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Also Known As:
Holiday Inn San Jose Aurola Hotel San Jose
San Jose Holiday Inn

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