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“More than I expected”

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Holiday Inn San Jose Downtown Aurola
Ranked #23 of 78 Hotels in San Jose
Reviewed 30 March 2012

We stayed here pre and post vacation conference in Jaco area, 1 night each stay. Rooms were clean and nice sized. To our surprise we got upgraded to a corner room jr suite and on return got a full 1 bedroom suite. Really nice as we drank wine and had snacks with our friends in the room. We ate at El Mirador on the top floor, it was very good and a great view of San Jose.
Staff was very nice and from previous reviews I read staff was not good,
but remember, Spanish
is their first language and they worked so hard at translating into English.
We are from Texas and speak Spanish so this was not a problem for us.
We are glad we did not stay at an airport hotel as we got to see the culture of the city.
Yes a bit seedy in areas but I have seen much worse. We never felt we were not safe there.
Our cab driver took us to the locals mercado 1 mile or so from the hotel. Wow, great experience as we were the only Americans around. Very good prices on the typical Costa Rican wood bowls and fresh ground coffee they bag right there! Wonderful aroma! We bought several bags and it is amazing.
I would stay here again for the value as we spent a lot
on our Marriott Resort for the rest of the week and this was fine for overnight. The other reviews say some unkind things but they do not claim to be the Ritz. It is 3 to 3 1/2 star and was booked as an American Airlines package.

Yes it is older but is truly well maintained.
Also we had the breakfast included and it was a typical rice and beans with fruit, costa rican style breakfast, which is never much to rave about. The bar made wonderful blackberry margaritas and was priced very low for nice big drinks and good beer.

Room Tip: Ask or book the Jr. Suite corner rooms if you need more space. 1 bedroom suite had 2 baths a sepera...
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  • Stayed: March 2012, travelled with family
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2  Thank TexasFamilyOf4FromSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AurolaHolidayInn, E-commerce Executive at Holiday Inn San Jose Downtown Aurola, responded to this reviewResponded 3 April 2012

Dear guest,
Thank you for your great comments! We really appreciate them. We are glad to know that you enjoyed your stay at our hotel, our service and amenities. Also, that you had the opportunity to get to know some of San José downtown cultural places. We hope you had a wonderful trip in Costa Rica, and we look forward to you visiting us again soon!

Hope to serve you again soon,
Sincerely,
Alejandra López
E-commerce

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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413 - 419 of 867 reviews

Reviewed 28 March 2012

Stayed here last night of tour. They need new carpet and to do a better job of cleaning. Our farewell dinner was there and it was not that good. They did not even want to give us coffee after dinner and rushed us to leave.

  • Stayed: March 2012
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Thank meeser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AurolaHolidayInn, E-commerce executive at Holiday Inn San Jose Downtown Aurola, responded to this reviewResponded 2 April 2012

Dear Guest,
Thank you for your comments on Tripadvisor. We would like you to know that we take into consideration your opinion and experiences, as the way to achieve our goal of improving our services. It is disappointing to hear that your visit to our hotel was not a complete success. Let me to convey my sincere apologies, I assure this is not the standard. I will inform our manager in charge, to report this situation. We apologize for the inconvenient you found in your stay.

Hope to serve you again soon,
Regards,
Alejandra Lopez
E-commerce

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2012

Nice place. free use of computer so we were able to print out our boarding passes which was helpful. The "strange" incident that put us in a negative view was observed when checking out. we had to take a taxi to the airport at 3:30am and as we were waiting in the lobby, a woman came in that obviously was "working" along with a very, very drunk man. The man went to the front desk and was able to get a room for whatever. if this is an upscale hotel, i question the people allowed to obtain a room. We also had to wait for our room when it was promised to be ready when we came.

  • Stayed: March 2012, travelled with family
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Thank NorthBell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AurolaHolidayInn, E-commerce executive at Holiday Inn San Jose Downtown Aurola, responded to this reviewResponded 2 April 2012

Dear guest,
Thank for your review on Tripadvisor, we are happy to know you enjoyed our hotel. Referring to prostitution in our country, there is no law against it, unless a minor is involved. In which case the hotel is in the position to reject a guest. In our attempt to avoid this type of visitors, we have imposed a high rate for those guests who want to have company in their rooms.
Hope to serve you again soon,
Regards,
Alejandra Lopez
E-commerce

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2012

This holiday inn hotel is located in San Jose Aurola. The service is below par. They wouldnt give us an upgrade even though they could of sold two room that we were using and combined us three guys in one hotel room. The breakfast is below par as well. They do not have many veg option except the fruits. the internet is free if u use wifi but if u want to use their comptures u have to pay them $3. the management could of been better and more customer service. look location though and well cleaned.

Room Tip: get rooms at the highest level possible..ask for rooms behind the reception desk or on the opposite...
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  • Stayed: March 2012, travelled with friends
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1  Thank AVChicago2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AurolaHolidayInn, E-commerce executive at Holiday Inn San Jose Downtown Aurola, responded to this reviewResponded 3 April 2012

Dear guest,
We appreciate you taking the time to fill out the Tripadvisor survey. The feedback we receive from our guests’ is very important for us. Our rooms are in the capacity to host 3 adults with a comfortable space. To have major comfortably we have junior suites and suites, all of them at different rates.
The business center has a cost as usual. However, I will inform our manager in charge to report this inconveniences that you had.

Hope to serve you again soon,
Sincerely,
Alejandra López
E-commerce
Holiday Inn San José Downtown Aurola

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2012

What a great location and treasure hotel within the heart of downtown San Jose. Well appointed and exceptionally friendly front-desk staff. Room was well maintained, air conditioner functioned incredibly well, and room was clean. The free Wi-Fi was a true benefit as well as the business center.

The bar located above the main entrance on a kind of mezzanine level was comfortable and offered free popcorn, which was a nice touch, and staff were courteous and professional.

The gift shop in the left of the lobby had a small selection of Costa Rica gifts and postage to mail cards and letters internationally.

The dining area to the right of reception offered a terrific breakfast, and was clean, comfortable, and provided great table service even though the food was offered buffet-style.

I would most definitely recommend this facility and would consider staying here because of the wonderful downtown San Jose location. However, don't expect world class accommodations!

Room Tip: I absolutely loved overlooking the Morazan Park and had a great view of the city below. I stayed on...
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  • Stayed: March 2012, travelled solo
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2  Thank J_Nicholas_Mitchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AurolaHolidayInn, E-commerce executive at Holiday Inn San Jose Downtown Aurola, responded to this reviewResponded 29 March 2012

Dear guest,
Thank you very much for your excellent comments! We are happy to know you had a good time in our hotel, enjoyed our location, services, amenities and installations.
We hope to see you again soon,
Regards,
Alejandra Lopez
E-commerce

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2012

We happened to stay at the Holiday Inn after glimpsing it from our seedy bathroom of our even seedier hotel room in an even seedier hotel.
It was standard, service was great at the front desk, and they definitely should light up the palm trees in the bar again, which was a bit dated, but we didn't care, we went to a lovely restaurant just around the corner and loved being able to walk to the pedestrian strip.
Great location, decent price (book online!) and the bed was delicious.

  • Stayed: February 2012, travelled as a couple
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Thank moneechkayyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AurolaHolidayInn, E-commerce executive at Holiday Inn San Jose Downtown Aurola, responded to this reviewResponded 26 March 2012

Dear guest,
We appreciate you taking the time to fill out the Tripadvisor survey. We are happy to know that you had a pleasant experience in our hotel, that you were treated as you deserved. Thank you for your comments and recommendations, the feedback we receive is very important for us, as the way to improve our services and give you the best.
Hope to serve you again soon,
Sincerely,
Alejandra Lopez
E-commerce

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2012

We spent the last night of a Caravan tour here. The room was clean and comfortable, but looked a bit dated. We were able to use a computer in the business center to printout our boarding pass for the next morning. The air conditioner control had instructions posted on the wall next to the unit. This was great, since we had been trying to set incomprehensible air conditioning controls for the last 10 days. We had a corner room with a nice view of the park across the street. We received our wake-up call on time and morning check-out was easy.

  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BowlingGrandma2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AurolaHolidayInn, E-commerce executive at Holiday Inn San Jose Downtown Aurola, responded to this reviewResponded 22 March 2012

Dear Guest:
Thanks for taking the time to answer the Tripadvisor survey. We are happy to know that you had a good time at our hotel, enjoyed our amenities and nice view. We would like you to know that all your comments are really important for us, as a way to improve our services. You can be sure your comments will be taken into consideration.
Hope to serve you again soon,

Sincerely,
Alejandra Lopez
E-commerce

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn San Jose Downtown Aurola

Address: 5th Avenue and 5th Street | PO Box 7802-1000, San Jose, Costa Rica
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in San Jose
#18 Business Hotel in San Jose
Price Range: £60 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn San Jose Downtown Aurola 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Experience a relaxing getaway in the heart of Central America at the Holiday Inn ® Hotel San Jose Downtown – Aurola, conveniently nestled in the center of lively San Jose, with panoramic views of the beautiful Central Valley. Conveniently located within walking distance of a variety of local attractions, guests will enjoy superior modern amenities and facilities such as free high speed WIFI access, an on-site business center, large meeting rooms, swimming pool and hot tub, fitness center, pub bar, and two restaurants. Discover a hotel where technology and hospitality come together in perfect harmony, where you can stay connected with modern Internet wireless access, and disconnect with a relaxed Costa Rica ambiance and modern luxuries. Whether visiting for a leisure getaway or a business connection, this San Jose hotel offers a peaceful, productive atmosphere where you can get the most out of your San Jose experience.Conveniently located within walking distance of all the best downtown attractions as well as downtown businesses. You will enjoy people watching in Parque Morazan, located just outside our front door. This park features a number of sculptures and monuments which decorate the expanse of urban green, including a beautiful domed structure, known as Templo de Música, or the Temple of Music. ... more   less 
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Also Known As:
Holiday Inn San Jose Aurola Hotel San Jose
San Jose Holiday Inn

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