I was, to be honest, expecting a...well...Holiday Inn. I was very pleasantly surprised by the immaculate and upscale hotel that I found. Spotless. Incredible staff. Great food. Very reasonably priced.More
I was, to be honest, expecting a...well...Holiday Inn. I was very pleasantly surprised by the immaculate and upscale hotel that I found. Spotless. Incredible staff. Great food. Very reasonably priced.MoreShow less
Thank you for your wonderful review of our hotel. We are so pleased we exceeded your expectations and that you enjoyed your stay!
We hope you will visit us again soon!
The rooms are beautiful. The restaurant has excellent buffets. Staff, as everywhere in Costa Rica, are top-notch. Book online and save about $50. Rooms below the 15th floor are standard ... so ask for a standard corner room on the South-West corner. Then you can see 2 volcanos, city lights, sunrise, and view of the park below.
We are so pleased you enjoyed your stay at our hotel. Our views on the upper floors are incredible and we are thrilled you enjoyed your view!
We hope you visit us again soon!
We stayed here for two nights. The staff were wonderful, very friendly and helpful. We arrived later in the evening and were met with exceptionally helpful staff. the rooms were large and clean and we had a wonderful view from our room. There are many places to see within walking distance. The food and service in the restaurant on the 17th floor were wonderful, Rudolfo definitely treats the customers well,I would definitely recommend it.
We are so pleased you enjoyed your stay and are always happy when our staff is mentioned by name! Please come visit us again!
Where do I start, I don't understand how this hotel can possibly be more than 2 stars. The bathroom floor was super dirty with hair on the floor. There was a soiled chair in our room, the carpet was filthy. We didn't sleep all night because of loud people next door at 2:00 in the morning. Absolutely no service at the restaurant. No one came by at all to ask if we needed anything. It was just awful. What a waste.
The only good thing I can say is that the staff was nice.
We are so sorry that you had such a disappointing experience with us and we regret that your stay was terrible. We would have been happy to have moved you into another room had we known. We work hard to keep our room clean for all our guests, and we are very sorry that you found your room in this shape. We will address this room immediately with our housekeepers. The service in our buffet restaurant is usually very good. We are not sure why you had such a terrible experience but we constantly work on service with our servers.
As for the city - Yes, San Jose is a vibrant, bustling city and like all cities, its busy! it's the capital city of Costa Rica and has the most people.
We wish you well in your travels, and hope you visit Costa Rica again soon! Pura Vida!
The Holiday Inn San Jose Downtown Aurola is a nice place in central down town San Jose and within walking distance of many parks and restaurant of down town. The Staff at check in and check out including the Bell men and Carlos at the Front desk and the GREAT Gabrielle(i think is her name) in the Bar in the evenings is awesome. The hotel has 5 star rating but very lacking and not apparent in the rooms - the rooms seem very work and out dated with no flat screen tv's, the Towels were very worn and shredded. the staff were the ones that made my stay great and always eager to help. the indoor pool and fitness center was an added plus, the WIFI was awesome in the lobby but horrible in the rooms constantly loosing connection.
Thank you to the Bell men and Wonderful front desk Staff for a great stay. Management please update rooms and get new tv and better WIFI in rooms and better towels and wash clothes. I'm sure housekeeping is doing their best with what they had, the room was very clean other than that.
Thank you for taking the time to advise us of your experience at our hotel. We are pleased that our location and staff added to your visit, and rest assured we are working on updating the hotel!
We appreciate your advice and we are aware of the issues and are addressing them.
We spent 2 nights here before joining a tour group. The service was impeccable. We arrived at 10:30 pm. The desk clerk was very friendly and helpful. The bellman provided us with exceptional service. Unfortunately I don't recall his name but kudos to him for knowing what customer service means. Our room faced the park in front. The room was a good size, very clean and the bed was very comfortable. We had breakfast in the restaurant on the main floor. It's buffet and was ok. Not sure it was worth $13 US. We dined in the restaurant on the 17th floor. WOW! Awesome view, food was incredible - it's fine dining so the price tag fit fine dining but was reasonable. The server, Rodolfo was super friendly, always smiling. He truly made our dining experience a good one. Thank you to all the staff for making our first trip to San Jose a positive one!
Thank you so much for taking the time to review our hotel. We are thrilled you had such a wonderful experience during your stay at our hotel. We hope you visit Costa Rica again soon!