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“out in san jose for a birthday get together”

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Holiday Inn San Jose Downtown Aurola
Ranked #24 of 77 Hotels in San Jose
Reviewed 24 February 2014

so i was in costa rica and could not get a hotel with the rest of the birthday group and this <holiday inn was suggested. so i booked it.

it turned out to be well located in san jose. i was able to look around. the area faces a park and at nights is full of life. but by the same token, you wonder why there are so many of the security forces around.

the hotel itself was nice. clean. but nothing too incredible. the staff was friendly. the language was a problem. many of the staff did not speak English. my apologies to all, i just do not speak Spanish. the amenities were nice. there was a gym. a pool area. a conventon floor. the restaurant at the first floor was very average. and the restaurant on the 17th floor was also very average.

the room was nice. it was clean. and the staff attended it well.

all in all, nothing incredible. it did the job. for that reason i would rate it average. would i recommend it, sure. if you had to stay downtown and your choices were limited, this is a safe place.

  • Stayed: February 2014, travelled with friends
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Thank shark4rk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
norman2, Marketing Director at Holiday Inn San Jose Downtown Aurola, responded to this reviewResponded 25 February 2014

Thank you for taking the time to review our hotel. We hope you found our hotel a good value for the price and we hope you enjoyed your time in San Jose.

Pura Vida!

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271 - 277 of 817 reviews

Reviewed 22 February 2014

Loved the staff who were quick to respond to requests, friendly and helpful. A small park is across the street and it is easy walking distance to local restaurants and a large, touristy, but fun market. Nice indoor pool area and a sweet little breakfast buffet that is included in the room price. We're going back!

  • Stayed: February 2014
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2  Thank Mary1383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
norman2, Marketing Director at Holiday Inn San Jose Downtown Aurola, responded to this reviewResponded 25 February 2014

Thank you for taking the time to share your experience at our hotel. We are happy you enjoyed your stay and we hope you will visit us again soon!

Pura Vida!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

Our first 3 nights in Costa Rica were spent at the Holiday Inn. Taxi from the airport cost $30 and took approximately 20 minutes. Staff were all very friendly and extremely helpful. On arrival our reservation could not be found, Carlos, at the Front Desk was undeterred and calmly announced that he would 'make the booking' himself! The room was nice and comfortable. Tea/coffee making facilities. Pool and jacuzzi on the third floor. A good buffet breakfast available between 6-10am.

Park directly opposite hotel was a bit grungy-looking and best avoided after dark. However, the
hotel is conveniently located within walking distance of downtown San Jose and local sights/attractions and eating establishments.

In hindsight, whilst my friend and I enjoyed our stay at the Holiday Inn, 2 nights would have been more than enough time to spend in San Jose before heading off to explore the rest of the country.

  • Stayed: August 2013, travelled with friends
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3  Thank yvonnecar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
norman2, Marketing Director at Holiday Inn San Jose Downtown Aurola, responded to this reviewResponded 18 February 2014

Thank you for your review. We are glad you enjoyed your stay! Our location is great for visitors who want to be close to the attractions in San Jose.

Please come visit us again soon!

Pura Vida!

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Reviewed 11 February 2014

On our recent trip to Costa Rica we spent 2 nights at the Holiday Inn. When we arrived they were unable to accommodate our original room request and asked if they could upgrade us to a corner suite. Needless to say, our accommodations were very nice. The rooms were really, really clean and the view was great! The staff we interacted with were all very helpful and friendly from Front Desk, to Bellhop, to the hotel Taxi Driver (oh my, he's got a scary job). The food in the lobby restaurant was very good and the man who cooked the omelets was delightful! The lounge on the 2nd floor is comfortable and they make a good drink.

We also ate in the restaurant on the 17th floor. That was a disappointment to us. The food was good, although spendy, but the service was not. The waiters and hostess spent most of the time gathered talking, while ignoring their customers. There were four tables while we were there.

We would definitely stay here again, but we will skip the 17th floor.

  • Stayed: January 2014, travelled as a couple
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3  Thank rayandtara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
norman2, Marketing Director at Holiday Inn San Jose Downtown Aurola, responded to this reviewResponded 14 February 2014

Thank you for taking the time to review our hotel and we really appreciate your comments. We are sorry our staff in Mirador Restaurant did not provide you with the attention you deserved and have spoken to the service team and their managers to ensure our guests have a fantastic experience in our restaurants!

Pura Vida!

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Reviewed 6 February 2014

Room, shower, ambiance, situation, breakfast box plus coffee at 4 a.m. and porters were great. Food via room service so-so. Room service and / or drinks with credit card payment didn't work out since reception staff didn't open an account for us when we arrived. Our stay of 1 night was pre-paid and reception staff informed us that that that's not standard procedure then.

Stayed: February 2014, travelled as a couple
Thank Nan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
norman2, Marketing Director at Holiday Inn San Jose Downtown Aurola, responded to this reviewResponded 10 February 2014

We should have asked you if you wished to charge any restaurant / room service meals to your room when you checked in so you would not be inconvenienced. We apologize for that miscommunication. We are glad you enjoyed your stay and hope you enjoyed your visit to San Jose.

Pura Vida!

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Reviewed 31 December 2013

Modern building and very nice facilities overall. The hotel has two restaurants and one bar. It is very close to many, many places to eat and visit. The room is comfortable and clean. In fact, it might just be the cleanest room I've every stayed in in my travels. There is no complaint about cleanliness. The bellhop staff was always helpful and kind. I relied on them a lot.

However, the internet doesn't work. It took one hour and a room change to get me hooked up to a non-wireless internet. For a modern hotel, the internet needs to work properly and rapidly.

The desk workers were not always friendly. In fact, some were just rude. I did speak to the manager about the issues with some of the more unfriendly, non-smiling staff, and she promised me that my concerns would be addressed.

Overall, not bad.

  • Stayed: December 2013, travelled solo
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Thank ekinwilliston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
norman2, Marketing Director at Holiday Inn San Jose Downtown Aurola, responded to this reviewResponded 2 January 2014

Thank you for taking the time to review our hotel. We are very sorry that we did not identify your need for an ethernet connection in advance. We do keep a few rooms with the ethernet for our business travelers that need ethernet rather than wireless. Thanks to your review, we have provided the front desk with information on which rooms to assign to guests that require ethernet to avoid any issues in the future.

We hope you will stay with us again. Pura Vida!

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Reviewed 11 December 2013

We stayed at this property for 2 & 1 night on start end of our vacation. The location is good if you need to visit downtown. The service is great and the breakfast was very good. They park the car for you free of cost.

No complaints except location. If you are here for tourism with family then this is not the place to be. It will be much easier to stay near airport. Driving in San Jose downtown is a nightmare and you have to cross the maze to go anywhere. When we reached the hotel at 10 pm, the outside of the hotel was crowded with unsavory characters. So, if you are with family, don't venture out after 8 pm.

  • Stayed: December 2013, travelled with family
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1  Thank CP M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
norman2, Marketing Director at Holiday Inn San Jose Downtown Aurola, responded to this reviewResponded 14 December 2013

Thank you for your recent stay. We are very pleased you enjoyed our hotel and our free parking!
Driving in San Jose can be challenging but downtown has much more to offer than the airport with our museums, shopping and dining.

We hope you will visit us again soon!

Pura Vida!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn San Jose Downtown Aurola

Address: 5th Avenue and 5th Street | PO Box 7802-1000, San Jose, Costa Rica
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in San Jose
#13 Romantic Hotel in San Jose
#18 Business Hotel in San Jose
Price Range: £57 - £87 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn San Jose Downtown Aurola 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Experience a relaxing getaway in the heart of Central America at the Holiday Inn ® Hotel San Jose Downtown – Aurola, conveniently nestled in the center of lively San Jose, with panoramic views of the beautiful Central Valley. Conveniently located within walking distance of a variety of local attractions, guests will enjoy superior modern amenities and facilities such as free high speed WIFI access, an on-site business center, large meeting rooms, swimming pool and hot tub, fitness center, pub bar, and two restaurants. Discover a hotel where technology and hospitality come together in perfect harmony, where you can stay connected with modern Internet wireless access, and disconnect with a relaxed Costa Rica ambiance and modern luxuries. Whether visiting for a leisure getaway or a business connection, this San Jose hotel offers a peaceful, productive atmosphere where you can get the most out of your San Jose experience.Conveniently located within walking distance of all the best downtown attractions as well as downtown businesses. You will enjoy people watching in Parque Morazan, located just outside our front door. This park features a number of sculptures and monuments which decorate the expanse of urban green, including a beautiful domed structure, known as Templo de Música, or the Temple of Music. ... more   less 
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Also Known As:
Holiday Inn San Jose Aurola Hotel San Jose
San Jose Holiday Inn

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