We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Fine but not spectacular”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Holiday Inn San Jose Downtown Aurola
Ranked #26 of 85 Hotels in San Jose
Los Angeles, California, USA
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Fine but not spectacular”
3 of 5 bubbles Reviewed 25 May 2014 via mobile

We stayed at the Holiday Inn for just one night before heading back to the States. The room was what you would expect for a Western hotel. Comfortable, a bit generic but absolutely fine. WIFI worked well and was free and staff generally were pleasant and helpful. Good central location. A few minor issues...no hot water in the shower in the morning even after leaving it running for a while. Ice machine was broken on our floor and although they provided us with a breakfast box they didn't include napkins or any cutlery so not sure how to eat a yogurt with no spoon! Also they couldn't change currency for us as they'd run out which was not something we expected would be an issue. I would stay here again but based on price and not character.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Hayley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review, 27 May 2014
Dear Hayley R,
We do appreciate the time you take to share your comments about your recent experience at Holiday Inn Aurola. We apologize for the inconveniences had with hot water and breakfast cutlery. Your comments help us to improve service and quality.
We hope you give us the opportunity to welcome you again in the future.

Sincerely,

Ginnette Fernandez
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

761 reviews from our community

Traveller rating
    221
    269
    176
    59
    36
See reviews for
93
241
90
155
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (128)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Miami Beach, Florida
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 20 May 2014

Used to be a great value for your money! More like a prison than a luxury hotel . Guards at all elevators makes you feel uncomfortable... Food is not good ..pool not even open.. Construction work early am..Just sad it used to be so nice

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank al0haislandgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review, 22 May 2014
Dear al0haislandgirl,

Thank you for taking the time to write your comments about your recent experience at Holiday Inn San Jose Aurola.
We do apologize you feel uncomfortable and construction noise wake you up early. Please contact me directly at gfernandez@aurolahotels.com next time you visit San Jose Downtown. I will ensure you have a pleasant stay and upgrade your reservation to a beautiful and silence suite.

Sincerely,

Ginnette Fernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
102 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed 5 May 2014

Always difficult to rate a hotel part of a hotel chain.

Location is great, on a place with a bit of animation and 5 minutes away from Museul del Oro and pedestrian streets. Professional and smiling welcome from reception (did request internet access to book the room on hotel.com, no problem). Room was large, bathroom a bit outdated but no big deal.
Swimming pool is of decent size. Breakfast was ok with fruits (which i asked to be made in a smoothie, done with a smile), eggs station (always appreciated), rice ... . The only drawback are the viennoiseries (croissants and alike) of very poor quality. I would kindly advise the chef to search for an alternate supplier .. you might get better quality for same price.

Wifi worked fine (free) and parking as well (free). Did not try the dinner (went to Limoncello, see review, which Holiday Inn staff booked nicely for me) but I understand the restaurant has a nice panoramic view. At check out I asked if i could pay the aiport tax through them. Was possible for USD 34 I think, ie USD 5 premium compared with doing it straight at the airport. I would have paid USD 2 extra only for this so i queued just a bit at the airport.

Overall no bad surprises, good experience.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank afderoide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review, 12 May 2014
Dear Afderoide,

Thank you for share your comments about your recent experience at Holiday Inn Aurola. We are so happy to hear our staff make you feel welcome with a caring smile. We appreciate your opinion about breakfast and will past your comments to our Chef in order to improve quality.
We hope to welcome you again next time you visit San José Downtown.

Kindly,

Ginnette Fernández
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobe Sound, Florida
Level Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 30 April 2014

My husband and I missed our connecting flight out of Costa Rica and were forced to spend one night in San Jose. Instead of staying at the airport, a local friend of ours suggested The Holiday Inn Downtown because it was in the middle of shopping and dining and night life. He also said it was a safe hotel in a safe area. It certainly lived up to his recommendation. There was a street festival with vendors selling handmade crafts the day we were there. It was great. The staff was friendly, the bellmen were all extremely helpful in suggesting restaurants and getting us a taxi. We spent the evening at Las Palmas Bar on the 2nd floor which overlooks the park. It was the best people watching. Orlando was the bartender and he was AWESOME! Friendly, he made great margaritas and caipirinhas which were on special for happy hour. I also really wanted a Caprese Salad from the nice restaurant on the 17th floor of the hotel but since we weren't planning on staying an extra night, I wasn't comfortable venturing up there in my tank top and shorts. But Orlando was happy to order one to the bar for me. It was delicious. Overall no complaints. The breakfast was mediocre but if it was free with your stay, it's fine. And most of the staff only limited English so knowing some Spanish is helpful.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StefaniLeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review, 2 May 2014
Dear StefaniLeo,
Thank you for taking the time to let us know about your recent experience at Holiday Inn Aurola. We are pleased to hear you had a great time in San José, with its full of live. Every year we have the International Art Festival and our Capital streets are paint by artist, music and cultural activities. I’m going to share your kindly works with Orlando. About breakfast, we are working in order to improve food quality and variety of menu.
I hope you give us the opportunity to welcome you next time. Once again, thanks for your comments!
Kindly,
Ginnette Fernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 28 April 2014

Nice hotel with very good service. Comfortable, air conditioned and friendly. Would absolutely stay again next time I am in San Jose. Orlando the bartender was very dedicated and welcoming with good English skills.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VickyE2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review, 29 April 2014
Dear VickyE2006;
We do appreciate your comments and are very happy you felt welcome and enjoyed your stay. I’m going to pass your kindly words to Orlando.
Feel free to contact me next time you visit San José Downtown in order to add your room preferences and any special request to your profile in order to make your stay memorable! Once again, thanks for your review.
Kindly,
Ginnette Fernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cracow
Level Contributor
179 reviews
179 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
3 of 5 bubbles Reviewed 25 April 2014

Holiday Inn is located right in the heart of San Jose with easy access to all important places of interest. Our room was comfy and clean with clean, but a little bit outdated bathroom. The staff were overall nice but not everyone was professional. I was forced too ask twice for the same things. There was also the problem with laundary service (however finally it was resolved quite good). The breakfast buffet was not included in our rate but for 15 USD/person it was quite good with lot's of choice.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CracowDanang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review, 27 April 2014
Dear CracowDanang;
We do appreciate your review. I’m happy you found a conveniently location just a few steps from main attractions at San Jose. We are working to improve a strong customer service culture to our Staff and apology for the issue you had with laundry service.
I hope you can give us the opportunity to welcome you back in the future. Please contact me directly at gfernandez@aurolahotels.com next time you have dates confirmed and I will ensure you have a pleasant stay and upgrade your reservation to a beautiful high floor corner room.
Kindly,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich, Germany
Level Contributor
59 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 8,217 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

Overall rating. ***** (out of max 5). Very good hotel, even if it is not the newest one
Location ***** (out of max five). 5 min to walk to Plaza de la Cultura. A lot of restaurants, coffee shops, supermarkets and bus stations around the hotel
Room. ***** (out of max five). Very nice large room with air condition.
Infrastructure, Service (internet, reception, pool etc): **** (out of max five). Nice pool. Good gym. Friendly reception. Weak internet in the room. Very good internet in the lobby. The carpets on the floor and in the room are not the newest one but they are clean.
Breakfast. *****(out of five) Good breakfast from 6:00 am – 10:30 am with handmade omelets, grilled bacon, corn flakes, fresh fruits etc.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ba31182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginn2902, Front Office Manager at Holiday Inn San Jose Downtown Aurola, responded to this review, 24 April 2014
Dear
Thanks for post your comments about your recent stay at Holiday Inn Aurola. Im happy to hear you enjoyed our location. San Jose it’s full of live and you had time to discover it with its great! We are working to improve our wireless internet at the rooms.
We hope you visit us again next time.
Kindly, Ginnette Fernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these San Jose hotels
0.2 mi away
Hotel Presidente
Hotel Presidente
#5 of 85 in San Jose
4.5 of 5 bubbles 1,377 reviews
0.1 mi away
Balmoral Hotel
Balmoral Hotel
#10 of 85 in San Jose
4.0 of 5 bubbles 1,181 reviews
0.1 mi away
Hotel Santo Tomas
Hotel Santo Tomas
#7 of 85 in San Jose
4.5 of 5 bubbles 922 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
Park Inn by Radisson San Jose
0.5 mi away
Radisson Hotel San Jose Costa Rica
1.7 mi away
Apartotel La Sabana
Apartotel La Sabana
#2 of 85 in San Jose
4.5 of 5 bubbles 848 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn San Jose Downtown Aurola? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn San Jose Downtown Aurola

Property: Holiday Inn San Jose Downtown Aurola
Address: 5th Avenue and 5th Street | PO Box 7802-1000, San Jose, Costa Rica
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in San Jose
#13 Romantic Hotel in San Jose
#17 Business Hotel in San Jose
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Holiday Inn San Jose Downtown Aurola 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Experience a relaxing getaway in the heart of Central America at the Holiday Inn ® Hotel San Jose Downtown – Aurola, conveniently nestled in the center of lively San Jose, with panoramic views of the beautiful Central Valley. Conveniently located within walking distance of a variety of local attractions, guests will enjoy superior modern amenities and facilities such as free high speed WIFI access, an on-site business center, large meeting rooms, swimming pool and hot tub, fitness center, pub bar, and two restaurants. Discover a hotel where technology and hospitality come together in perfect harmony, where you can stay connected with modern Internet wireless access, and disconnect with a relaxed Costa Rica ambiance and modern luxuries. Whether visiting for a leisure getaway or a business connection, this San Jose hotel offers a peaceful, productive atmosphere where you can get the most out of your San Jose experience.Conveniently located within walking distance of all the best downtown attractions as well as downtown businesses. You will enjoy people watching in Parque Morazan, located just outside our front door. This park features a number of sculptures and monuments which decorate the expanse of urban green, including a beautiful domed structure, known as Templo de Música, or the Temple of Music. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Travel Republic (UK), Agoda, Hotels.com, Booking.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Holiday Inn San Jose Downtown Aurola reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn San Jose Aurola Hotel San Jose
San Jose Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing