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“Very good for Costa Rica standards”
Review of Hotel Vesuvio

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Hotel Vesuvio
Ranked #49 of 78 Hotels in San Jose
Reviewed 9 December 2012 via mobile

We arrived late night completely exhausted. Although we believed to have paid before, the receptionist ask for payment and we stated that it has been paid. We got the key to our room right away and the next day the receptionist asked again for payment. After a good night sleep, we realized that this was the one hotel we have not yet paid. We apologized and made the payment and we both are grateful that we were not pushed upon arrival and that they trusted us and gave us the room!

Thanks guys!

  • Stayed: November 2012
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3  Thank Biner_Globearizona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vesuviocr, Director General at Hotel Vesuvio, responded to this reviewResponded 12 December 2012

Dear Biner_Globearizona

First of all I want to thank you for choosing Hotel Vesuvio for your lodging accommodation. Thanks for your review and for sharing your good experience at Hotel Vesuvio with TripAdvisors readers. I am glad to hear that the hotel staff was helpful during your stay with us, and that finally everything was clear about the payment. It is good to hear that you had a good night sleep at the Hotel. The guest satisfaction is our highest priority, we are constantly evaluating our staff to provide the best possible service. I hope you would stay with us next time you come to Costa Rica. Hope to see you both soon!

Regards,

Laura Jimenez
General Manager

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34 - 40 of 94 reviews

Reviewed 3 December 2012

I would highly recommend this hotel. The grounds are beautiful, and the staff was incredible. Carlos went above and beyond in accommodating me and figuring out what was in my best interest in figuring out transportation to and from the hotel. Unlike other places, where they will help with touring because they get a cut of the cost, Carlos helped out immensely just because he's that kind of a person. The chef in the restaurant was equally as wonderful (I've forgotten his name!). His breakfast was great, and he was careful in wanting to fix exactly what I wanted. He and his wife were a joy to visit with. I love supporting people and businesses whose primary concern and approach is customer service!!

  • Stayed: November 2012
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1  Thank Gemmer983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vesuviocr, Director General at Hotel Vesuvio, responded to this reviewResponded 10 December 2012

Dear Gemmer983

Thanks for your review and thanks for sharing your good experience with TripAdvisor's readers. Carlos and Juan Carlos, our chef, remembered your stay very well in the hotel just some days ago. They really enjoyed having you with us. I am glad to know that the hotel staff can help you with all your requirements and that you were very satisfied with our breakfast. We agree with you about Hotel Vesuvio being the perfect location, very near to the museums, theaters, banks, shops, restaurants, just 5 minutes walking from the heart of downtown, San Jose. The guest satisfaction is our highest priority in Hotel Vesuvio, we are constantly evaluating our staff to provide the best possible service. Thanks for taking your time to let us know about your experience with Hotel Vesuvio. I hope you and your friend would stay with us next time you come to Costa Rica. We really appreciate you choosing Hotel Vesuvio for your lodging accommodation in San Jose. Hope to see you both soon!

Regards,

Laura Jimenez
General Manager

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Reviewed 12 March 2012

We stayed here prior to a group tour and found the hotel to be simple, clean and have friendly staff. Any thing going on in the halls and next rooms could be easily heard at night.

  • Stayed: February 2012
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Thank Tapave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vesuviocr, Director General at Hotel Vesuvio, responded to this reviewResponded 26 September 2012

Dear Mr. & Mrs. Tapave:

Thank you for choosing Hotel Vesuvio during your stay in San Jose, Costa Rica. We really appreciate you bringing these issues to our attention so that we can improve our guest’s happiness. We are really sorry to hear that the noise coming from the hall and other rooms disturbed you; but we want to let you know that we are working to fix these issues, preventing this kind of inconveniences and of course maximizing our guest satisfaction. Thank you for taking your time in writing this comment. I can assure we are doing our best to provide a high quality service to our guests. I hope you stay with us next time you come to Costa Rica.

Laura Jimenez
General Manager

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Reviewed 27 February 2012

We stayed here when the hotel we wanted to stay was booked. The room was decent size with a king bed. It had an rank smell. The bathroom smelled like sewer. The people were helpful and friendly. The terrace was a great place to sit and meet other travelers. The ¨breakfast¨ was a piece of toast, banana and coffee. Would love to recommend this place only because we meet some great people here, but would not stay again. The location is fantastic.

  • Stayed: February 2012, travelled with family
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1  Thank SeeYaNextTime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vesuviocr, Gerente at Hotel Vesuvio, responded to this reviewResponded 14 March 2012

Thank you for your comments, they are really important for us to improve our service. We are working hard to resolve the problem with the noise. I hope that you stay with us in your next trip to Costa Rica.

Laura Jimenez
General Manager

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Reviewed 24 January 2012

Reception staff - mostly business-like but not friendly. Basic hotel. Has a little restaurant at the side for breakfast/evening meals - the chef is the kindest man (and very friendly). Guests appear to be allowed to take prostitutes back to their rooms and the staff don't seem bothered. I have no issues with this except when I have an early flight and there is a racket next door. Guests were told half a dozen times but the receptionist (night manager) did nothing. Eventually, at 4am, they were finally removed. 1st two prostitutes were eventually asked to leave due to me complaining but manager allowed another one in. they were also taking drugs but the manager wasn't bothered. So if this is your bag, please stay here.

  • Stayed: December 2011, travelled as a couple
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1  Thank GaynorV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vesuviocr, Director General at Hotel Vesuvio, responded to this reviewResponded 19 September 2012

Dear GaynorV.

Thank you for choosing Hotel Vesuvio for your lodging accommodation. We really appreciate you bringing these issues to our attention so that we can fix these items to maximize our guest’s happiness. The guest satisfaction is our highest priority in Hotel Vesuvio. We are constantly evaluating our staff to provide the best possible service. Thanks for taking your time to let us know how you feel. We understand that you were not satisfied, and for that we apologize, but you can be sure we are trying to improve. We appreciate customers who let us know when things are not right so that we can improve. I hope you stay with us next time you come to Costa Rica. Hope to see you soon in the very near future.

Laura Jimenez
General Manager

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Reviewed 14 January 2012

Rooms are small, bathrooms very small, there was a stain on one of the sheets (although it had certainly been laundered), but for the price it was really just fine. What noise there is comes from the street, not the other rooms. Bring earplugs--it's near a railroad line. The breakfast is fruit, toast, juice, and coffee, and if you want something more elaborate, it's available for a couple of dollars. People are very friendly. It's not luxurious in any sense, but if this is what you need, it's okay.

Room Tip: Second floor away from the street is probably a little quieter.
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  • Stayed: January 2012, travelled on business
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1  Thank GeorgieA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vesuviocr, Director General at Hotel Vesuvio, responded to this reviewResponded 18 September 2012

Dear Mr. Georgie

Thank you for choosing Hotel Vesuvio for your lodging accommodation in Costa Rica. We appreciate it when our guest let us know what they love about our hotel or what we can improve on. The guest satisfaction is our highest priority in Hotel Vesuvio. We agree with you about Hotel Vesuvio being the perfect location and about our staff being very friendly. Thank you for your time writing this comment. I hope you stay with us next time you come to Costa Rica. Hope to see you soon in the very near future.

Laura Jimenez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2012

I stayed here three nights before a group tour with Intrip travel.........in a residental area close to walking to major sites.......walls are thin,bring eyeplugs if you sleep light...TV did not work..........do have hot water ( let it run for a while to get it).........free wireless internet....
hotel is OK........nothing special......clean,,,,,,,the included breatfast should not be called breakfast at all.......you will leave hungry......you can upgrade and buy a real breakfast at the rest.........The rest is Italian for lunch & dinner..........which is good.......I paid $50 for a single room...If you find a better hotel for th same price.........take it..........this hotel is ok for a one night stay.........not for long term,,,,,,no AC........just a fan in the room

Room Tip: as for a room away from the front desk.........(they may talk all night and keep you awake)
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  • Stayed: January 2012, travelled solo
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1  Thank mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vesuviocr, Director General at Hotel Vesuvio, responded to this reviewResponded 19 September 2012

Dear king 57:

First of all I want to thank you for choosing Hotel Vesuvio during your stay in San Jose, Costa Rica. Thank you for the feedback on our hotel and we really appreciate it when our guests let us know what they love about our hotel or what we can improve on. The guest satisfaction is our highest priority in Hotel Vesuvio, we apologize if your breakfast was not what you expected to be and we are working to upgrade the breakfast. We agree with you about Hotel Vesuvio being the perfect location, near to the most important attractions of the city. Thank you for your time in writing this comment, I can assure we are working on it. I hope you stay with us next time you come to Costa Rica. Hope to see you soon in the very near future.

Laura Jimenez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Vesuvio

Address: Avenida 11, Calle 13-15 | Barrio Otoya, San Jose 10106, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #49 of 78 Hotels in San Jose
Price Range: £38 - £63 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Vesuvio 2.5*
Number of rooms: 20
Official Description (provided by the hotel):
The Vesuvio Hotel is located in the historical downtown, walking distance from the most important attractions of San Jose city, such as The National Theater, The Cultural Plaza, The National Library, Museums, Shops, Restaurants, Banks, Nightlife and beautiful exotic parks. The hotel is located in Barrio Otoya, one of the oldest districts in the area and is away from the noise and traffic of downtown, yet close enough to be able to walk the central business district within a few minutes. The management makes it a priority to give their guests the fullest attention to every detail. Personalized service is the key to this owner management hotel. ... more   less 
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Also Known As:
Vesuvio Hotel San Jose

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