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Barcelo San Jose
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Reviews (1,655)
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845 - 850 of 1,655 reviews
Reviewed 7 March 2008

Stayed here at the beginning of our Caravan Tour.
The room was fine, the pool was fine. The issue I had with this hotel was the service. We decided we wanted to open the bar in our room for refreshments, it says to call the front desk to get it unlocked. We waited for about 45 minutes for some one to come do this, then I called again and finally someone showed up. When we went to the pool we could see a waitress serving drinks so we waited and waited finally my husband went up to the bar to order drinks. It was at that time that the waitress offered to carrry them back for us. At this point I thought she got the picture that yes indeed we wanted service and drinks by the pool. She did not come back to pick up our empty glases or come to ask if we would like another. Back up to the bar I went this time and the same thing repeated itself over again. ( and YES we tip). Over the course of the afternoon not once did she come and ask if we wanted another drink. When we went to check out we had to get the bar locked so they could charge us for what we consummed, once again I called the front desk to get some one to come, after about an hour wait we went for dinner because no one showed up. After dinner we went to the front desk to ask for someone to come to our room to lock the bar after about 20 minutes the task was complete. We waited for about 2 hours and went down to pay, they had no record of what we consummed so we waited for about 15 minutes while the clerk tried to find the girl who locked the bar, she could not be found anywhere. Finally the fellow at the service desk in frustation said "oh just forget it we wont charge you." The next morning I just knew that we finally had to pay the bill for the mini bar and sure enough they didn't just forget about it the bill was there. I just found that even at the front dest they were not all that friendly or helpful. We felt that all the staff we encountered at this hotel had an indifferent attitude.

  • Stayed: February 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
2  Thank kimbo-travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose, responded to this reviewResponded 25 November 2010

Dear Hotel Guest,

Receive a warm greeting from the new Management Team of the Barcelo San Jose Palacio in Costa Rica.

It seems as though you have not been contacted back in 2009 and we sincerely apologize for the lack of follow up from our Hotel.

Now the new Management Team wants to thank you for your visit in 2009 and for sharing your experience with the TripAdvisor community.

Your feedback was incredibly valuable to us and it is our best interest to secure your loyalty to our Hotel.

Sincerely,



The New Management Team
Hotel Barceló San Jose Palacio.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2008

This was an impluse vacation, something that my husband and I have never done. We were a bit apprehensive since it had been over thirty years since our last trip to Central America. Our concerns were quickly put rest. The service was wonderful, the day trips OUTSTANDING and the desire to return STRONG. I highly recommend anyone looking for a break from the day to day rush to put your feet up and enjoy an Imperial pool side.

Gracias

J Marquez
California

Stayed: February 2008
Thank Mar00n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose, responded to this reviewResponded 25 November 2010

Dear Hotel Guest,

Receive a warm greeting from the new Management Team of the Barcelo San Jose Palacio in Costa Rica.

It seems as though you have not been contacted back in 2009 and we sincerely apologize for the lack of follow up from our Hotel.

Now the new Management Team wants to thank you for your visit in 2009 and for sharing your experience with the TripAdvisor community.

Your feedback was incredibly valuable to us and it is our best interest to secure your loyalty to our Hotel.

Sincerely,



The New Management Team
Hotel Barceló San Jose Palacio.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2008

Upon arrival to the hotel, we were gladly told that the hotel was full!!! Even if the night was already paid for and we had a confirmed reservation!, there was nothing to do. We were not the only ones and everyone was quite upset about the situation. We were transferred to another Barcelo hotel (Rincon del Valle) which was OK but no pool, no bar, no gardens, no alchool at the restaurant and the bar, and the hotel is location is quite bad..To compensate they gave us a free dinner, but we did not really enjoy the restaurant there. So not a really good experience!

  • Stayed: January 2008
    • Value
    • Check-in / front desk
    • Service
2  Thank dHoude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose, responded to this reviewResponded 25 November 2010

Dear Hotel Guest,

Receive a warm greeting from the new Management Team of the Barcelo San Jose Palacio in Costa Rica.

It seems as though you have not been contacted back in 2009 and we sincerely apologize for the lack of follow up from our Hotel.

Now the new Management Team wants to thank you for your visit in 2009 and for sharing your experience with the TripAdvisor community.

Your feedback was incredibly valuable to us and it is our best interest to secure your loyalty to our Hotel.

Sincerely,



The New Management Team
Hotel Barceló San Jose Palacio.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2008

Stayed at San José Palacio one night before our roundtrip in Costa Rica and one night before going back to Sweden. We liked this first class hotel. The rooms felt big, luxury, big beds with a lot of pillows. It was also very clean. We got rooms at the 6th floor so we had a nice view ower San José. The breakfast was big and very good.

  • Stayed: January 2008, travelled with friends
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
8  Thank Mats_Stockholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose, responded to this reviewResponded 25 November 2010

Dear Hotel Guest,

Receive a warm greeting from the new Management Team of the Barcelo San Jose Palacio in Costa Rica.

It seems as though you have not been contacted back in 2009 and we sincerely apologize for the lack of follow up from our Hotel.

Now the new Management Team wants to thank you for your visit in 2009 and for sharing your experience with the TripAdvisor community.

Your feedback was incredibly valuable to us and it is our best interest to secure your loyalty to our Hotel.

Sincerely,



The New Management Team
Hotel Barceló San Jose Palacio.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2007

I was on a Caravan tour and we began and ended our trip with this hotel. I enjoyed staying there. The beds (as far as Costa Rica goes) were as comfortable as to be expected. You also have a mini bar, TV & phone. The place is clean - with a nice pool and grounds. You also have a decent bar with lovely buffets.

I would stay there again - no worries.

Stayed: December 2007
6  Thank Helloziti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nmurillo, Director de Relaciones con Clientes at Barcelo San Jose, responded to this reviewResponded 25 November 2010

Dear Hotel Guest,

Receive a warm greeting from the new Management Team of the Barcelo San Jose Palacio in Costa Rica.

It seems as though you have not been contacted back in 2009 and we sincerely apologize for the lack of follow up from our Hotel.

Now the new Management Team wants to thank you for your visit in 2009 and for sharing your experience with the TripAdvisor community.

Your feedback was incredibly valuable to us and it is our best interest to secure your loyalty to our Hotel.

Sincerely,



The New Management Team
Hotel Barceló San Jose Palacio.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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