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“BARCELO PALACIO, SAN JOSE”
Review of Barcelo San Jose

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Barcelo San Jose
Ranked #12 of 78 Hotels in San Jose
Certificate of Excellence
Reviewed 16 April 2014

Arrived in San Jose at 5AM after a red-eye flight from Denver. When we walked into the hotel about 6AM, our Caravan tour guide informed us that there was a room ready for us! What wonderful new! Since our tour didn't officially start until later that evening, we spent the entire day relaxing in hammocks by the pool. Did get out the hammocks long enough to enjoy a tasty, leisurely lunch at the poolside Rancho Grill. Buffet meals served to tour members were lavish, tasty and beautifully presented.

This hotel provided just what we needed during the first two days of our Caravan Costa Rica tour.

  • Stayed: March 2014, travelled with friends
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1  Thank TravelWriter48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica C, Director de Relaciones con Clientes at Barcelo San Jose, responded to this reviewResponded 26 September 2014

Dear Guest,

On behalf of Barcelo San jose Palacio want to thank you for sharing your positive experience with the rest of the TripAdvisor community. We are also glad that you visited Costa Rica, our amazing paradise.

We are really happy to read words as nice as yours. To know that our staff and service have exceeded your expectations encourages us to keep working day by day to maintain this proposal of high level that we want to achieve. Thanks you again for let us been your host In Costa Rica.

We will be glad to welcome you back again.


Best regards,
Adriana Durán
Guest services

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456 - 462 of 1,423 reviews

Reviewed 31 March 2014

Arrived early but had to wait until 4 pm, annoying after an all night flight. Room was average but noisy with wind noise all night. The location of this hotel is bad, there is no place to go to without using a cab.

Room Tip: Book the Intercontinental hotel instead.
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  • Stayed: March 2014, travelled as a couple
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1  Thank Califbt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica C, Director de Relaciones con Clientes at Barcelo San Jose, responded to this reviewResponded 26 September 2014

Dear guest:

On behalf of Barcelo San José Palacio, we are thankful to receive your feedback, because each suggestion is a new opportunity to grow up and learn as a company. Please accept our apologies.

We procure have all the rooms ready on time. We provide the room to the guest as early as we can, because our priority is the guest’s relaxed and comfort. Our location is not our stronger point; otherwise we are just 15 minutes away from San Jose Downtown.

Our apology again to yourself for the inconvenience you had. .We continues finding the best ways to satisfy all our guests request and needs. We’re looking forward you comeback to be your host in Costa Rica.

Best regards,
Adriana Durán
Guest services

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Reviewed 28 March 2014

Although its not service with a smile, we arrived in town very early and were able to get in the only room available, which happened to be a suite at no extra cost. It was very nice and spacious, couldn't have asked for more. I didn't like the extra for wifi which was expensive as well as the food in the restaurant. It is outside of town so you have to eat there. The poolside bar and restaurant is nice but don't expect quick service.

  • Stayed: March 2014, travelled as a couple
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Thank fdunlap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica C, Director de Relaciones con Clientes at Barcelo San Jose, responded to this reviewResponded 26 September 2014

Dear guest:

On behalf of the entire Barceló San Jose Palacio staff, please accept our apologies.
We are very sorry for the inconvenience. Actually our team managers will make the feedback conversation with the staff to talk about topics like service and smile. Just to confirm with the staff our compromise to do our guests experience at the hotel unforgettable in a positive way.

We hope you will be willing to give us the opportunity to welcome you once again to demonstrate you the commitment and quality of service we have exhibited through the years, and that way be able to change any negative perception you may have.

We hope you visit us again and of course we will be very pleased to welcome you.

Best regards,
Adriana Durán
Guest services

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Reviewed 24 March 2014

Stayed here at start and end of a tour. Rooms are spacious and well equipped, no more than you would normally expect for a city hotel of this type. Restaurant menu was limited though the staff do push the buffet, which though of reasonable quality is a bit expensive. Breakfast, however, is of a good quality with a good choice.
Location is convenient for airport, though a good distance from teh centre of town. There is absolutely nothing in the immediate vacinity so to eat, see or do anything outside the the hotel will require a taxi.
The garden are very nice though beware, the pool is cold.
Though are first stay went without a hitch we did note on our return how miserable and abrupt the staff were, bordering on the unhelpful. This applied to the reception area (very unhelpful), the staff at the pool bar/ bistro and the restaurant. In the restaurant we were shown to our table by one waiter, given half a glass of water (the jug was empty and the waiter didn't return). 20 minutes later a second waiter appeared and asked "Are we ready to order?". We did and 10 minutes later he returned and almost threw the plate on the table beforedisapearing without saying another word. Never saw either waiter again, 30 minutes later got up and paid at the till at the entrance.
They were more attentive at breakfast, however, they reset the table each time we got up to get something from the buffet.
Found the second experience very strange after we had found everyone else encountered on the tour to be extremely friendly and helpful.

Room Tip: Though the rooms at the front overlook the main road they are quieter than the ones at the rear of w...
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  • Stayed: March 2014, travelled as a couple
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1  Thank Trevor W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Channel M, Gerente at Barcelo San Jose, responded to this reviewResponded 7 June 2017

Dear Mr. Trevor

Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló San José hotel.

Kind Regards.

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Reviewed 23 March 2014

I stayed here as part of a tour and based on the pre-trip description and hotel web-site, I had fairly high expectations. Nothing in the hotel met my expectations.

The check-in and front desk service was mediocre. Our first room had a view of the garage roof, so we asked to change. By the way, quite a few rooms have a roof view, so make sure yours doesn't. The main restaurant was a buffet and sadly, the hot food wasn't hot - ugh.

The tropical garden was very nice and a pleasant place to walk.

This is not a 4 star hotel and I wouldn't recommend staying here.

  • Stayed: February 2014, travelled as a couple
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2  Thank Betsy99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica C, Director de Relaciones con Clientes at Barcelo San Jose, responded to this reviewResponded 26 September 2014

Dear Guest

On behalf of the entire Barceló San Jose Palacio staff, please accept our apologies.
We take all guest feedback very seriously; therefore we appreciate all your comments and hope improves applying the advices received.

We hope you will be willing to give us the opportunity to welcome you once again to demonstrate you the commitment and quality of service we have exhibited through the years, and that way be able to change any negative perception you may have.

Thank you so much again for you comment, we hope be your host in a near future and exceed you expectations.

Best regards,
Adriana Duran
Guest service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2014

We were placed at the smoking floor without prior notice, the place is very noisy, the floor of the rooms is dirty, you have to pay an extra for WiFi, the restaurants are way too expensive for what they serve. We felt like trying the swimming pool but, suddenly, a dozen of business men came out of a conference room (just aside the pool) to enjoy a short drink. Needless to say that my wife did not really appreciate the idea of making the show for all these men checking out all of the bikinis around. Expensive, superficial, disrespectful of their customers.

  • Stayed: February 2014, travelled as a couple
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1  Thank Fenisk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica C, Director de Relaciones con Clientes at Barcelo San Jose, responded to this reviewResponded 26 September 2014

Dear Guest:

On behalf of Barceló San Jose Palacio we were pleased to receive you at this place, please accept our apologies if we didn’t exceed your expectations. . We take all guest feedback very seriously; therefore we appreciate all your comments and hope improves applying the advices received.

We already include wi-fi in every reservation, so now the hotel provides you that necessary daily tool. Our food service is a good option if you want to try fantastic food; our cookers team continues applying new techniques to satisfy each guest.
About the pool situation; we actually have amazing workrooms for special activities, one of them is next to the pool to provide a fresh environment for meetings.

Thank you so much again for you comment, we hope be your host in a near future to get you confidence back.

Best regards,
Adriana Duran
Guest service

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Reviewed 16 March 2014

Beautiful grounds for strolling; it is actually a tropical garden, large pool, tennis courts, exercise room. Nice room. Staff helpful. Good buffet for meals. Ten dollar taxi ride to the city center. Excellent value.

  • Stayed: January 2014, travelled as a couple
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Thank Robert Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica C, Director de Relaciones con Clientes at Barcelo San Jose, responded to this reviewResponded 26 September 2014

Dear Guest:

Thank you very much for having chosen Barcelo chain for your stay. We appreciate the time you have taken to share your experience about your stay on Trip advisor.

We are pleased that we were able to provide you a memorable stay and that you enjoyed everything here in our hotel, specially the food quality, gardens, beautiful environment and our friendly staff.

We hope to welcome you soon. Thank you for recommend us!

Best regards,
Adriana Duran
Guest service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Barcelo San Jose

Address: Residencial El Robledal | La Uruca, San Jose 458-1150, Costa Rica (Formerly Barcelo San Jose Palacio)
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in San Jose
#2 Luxury Hotel in San Jose
#17 Business Hotel in San Jose
Price Range: £65 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo San Jose 4*
Number of rooms: 254
Reservation Options:
TripAdvisor is proud to partner with Barcelo, Booking.com, Expedia, Hotels.com, Ebookers, HotelsClick, Evoline ltd, Cancelon, HotelQuickly, getaroom.com and 5viajes2012 S.L. so you can book your Barcelo San Jose reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo San Jose Palacio Hotel San Jose
San Jose Barcelo
Barcelo Palacio Hotel Costa Rica

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