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“Not good”
Review of Barcelo San Jose

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Barcelo San Jose
Ranked #12 of 77 Hotels in San Jose
Certificate of Excellence
Reviewed 21 August 2014

Hotel is getting old. One room was ok but the second one was smelling smoke. We were given another room.
Most services were closed (japonese restaurant, pool, piano, ...) and there were barely nobody in the hotel. The impression was not positive !!!

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank HariSeldon55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Channel M, Gerente at Barcelo San Jose, responded to this reviewResponded 4 April 2017

Dear Traveler

Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló San José hotel.

Best Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,391)
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406 - 412 of 1,392 reviews

Reviewed 12 August 2014

We stayed at the Barcelo the first few nights before our Caravan tour. We actually arrived a day early. The accommodations were great. Daniel Quiros took excellent care of us and we had a wonderful experience. Loved seeing the Toucan outside the Lobby. The groundskeepers, the service personnel and all the people we encountered were great. The Japanese restaurant was delicious. Beautiful swimming pool. Clean rooms. Beautiful grounds.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank glmorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica C, Director de Relaciones con Clientes at Barcelo San Jose, responded to this reviewResponded 26 September 2014

Dear Guest,
We are glad that you spend your stay in our beautiful country in the Barcelo San Jose Palacio Hotel. Every day we are trying to be better for our guests, that´s why your reviews are so important for us, so now we know that we are doing it right!!

Caravan is always bringing to us wonderful guests, all of them are special and we are so proud that you felt support from our front desk manager, so we will transmit all your best wishes to Daniel.

We are so happy because you had the opportunity to browse our garden and note how magnificent landscape it is!!, so we hope your comeback soon!


Best regards,
Adriana Duran.
Guest services

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Reviewed 12 August 2014

We recently returned from a 10 night stay at the Palacio hotel. Beautiful, well-maintained venue. Staff was extremely friendly and did their best to accommodate our every request. The staff in the restaurant, especially Yorleny, Erika and Marcia were very friendly and helpful. The breakfast buffet was varied and absolutely delicious filled with many typical Costa Rica and Western cuisine and a variety of fresh fruit. The gentleman who gave us tech support (unfortunately we have forgotten his name) was extremely patience and no matter how many times he came to our room to assist us exhibited the same politeness and professionalism each time. The young woman who arranged our tours at the desk, I believe her name was Danielle, was so courteous and helpful. Her recommendations and suggestions were spot on and every tour was totally enjoyable and well-paced. The pool area was spotless and the hammocks and outdoor furniture were clean and well-maintained. A totally wonderful, relaxing place to stay and very centrally located. One suggestion for the hotel would be to stock a variety of affordable priced snack food somewhere on the premises for the convenience of hotel guests. Also, on the morning when we left at a very early hour, the hotel had prepared boxed breakfasts for all of those taking the early morning shuttle to the airport! Lovely touch! Definitely stay at this hotel again!

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kimberly05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica C, Director de Relaciones con Clientes at Barcelo San Jose, responded to this reviewResponded 26 September 2014

Dear Guest,

Thank you so much for sharing your comments about our team, but also for taking the time to share your positive experience with the rest of the TripAdvisor´s community.

We are really glad to hear your comments about the impression of our hotel. Reading your comments help us to know that our decisions are in the good way to give our guests the best possible experience.

We are so glad that you enjoyed our food service at the hotel.

Your comments about the attitude of the staff will be shared with the objective to motivate to continue with the best quality and guest satisfaction, thank for remember them, we will send to all your bets wishes.

We hope you to come back and get another pleasant stay.


Best regards,
Adriana Duran.
Guest services

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Reviewed 6 August 2014

I have stayed at the Palacio twice now and enjoyed both visits. The hotel is very clean, the rooms are well appointed, the staff is courteous and friendly, and the amenities are excellent. They have a very nice pool, several restaurants and bars, a casino, spa, and beautiful grounds to walk around in. The "Cafeteria" has a nice breakfast buffet and dinner buffets. The food is typical for buffets in that the food is good, but not great. There is a good variety of choices with lots of local favorites. Prices are reasonable as well. The hotel is a short $10-$15 cab ride from downtown, and there are many excursions you can take directly from the hotel. I would happily stay at this hotel again.

Room Tip: Try to get a room facing the Soccer Stadium as the other side of the hotel faces the roof of the par...
  • Stayed: August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Colttravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica C, Director de Relaciones con Clientes at Barcelo San Jose, responded to this reviewResponded 26 September 2014

Dear guest,

Receive our greetings. It’s wonderful for all of our staff here at Barcelo San Jose Palacio to know that your stay with us was so pleasing.

We are very pleased to know that our place was to your liking, nice for us that all the accommodations and facilities were well received from you and that you enjoyed eating in our restaurants.
We will make sure to pass along your amazing reviews to our different departments.

We are looking forward you come back soon. We will be very pleased to provide to you another wonderful stay.


Best regards,
Adriana Duran.
Guest services

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Reviewed 5 August 2014

The Hotel services was average, I order a room service at 12 midnight and after one hour I call again, they tell me that they where nocking at my door but in reality they where looking on another room, after some minutes I get my food. Also they never clean the room.

  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Enrique D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Channel M, Gerente at Barcelo San Jose, responded to this reviewResponded 4 April 2017

Dear Traveler

Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló San José hotel.

Best Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

My husband and I received excellent service in the restuarant from Yorleny Medrano, Marcia Salinas,Ericka Salinas and Esteban Alvarable. They service with a smile and made us feel right at home. I would go back again and again. This was our third stay at this hotel.

Room Tip: Get the mountain view
  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Estelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Channel M, Gerente at Barcelo San Jose, responded to this reviewResponded 4 April 2017

Dear Traveler

We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

Best Regards.

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Reviewed 4 August 2014

Beautiful gardens and pool area. Love the poolside hammocks. Rooms were very nice, clean and comfortable. Very nice buffet breakfast. Many flowers and birds in the gardens. We were lucky enough to see a Toucan in the pool area.

  • Stayed: August 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank london412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Channel M, Director de Relaciones con Clientes at Barcelo San Jose, responded to this reviewResponded 13 June 2016

Dear Traveler

Thank you for sharing your opinions and comments .

It was a pleasure having you here.

Thank you for staying with us.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Barcelo San Jose

Address: Residencial El Robledal | La Uruca, San Jose 458-1150, Costa Rica (Formerly Barcelo San Jose Palacio)
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in San Jose
#2 Spa Hotel in San Jose
#17 Business Hotel in San Jose
Price Range: £64 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo San Jose 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Barcelo San Jose Palacio Hotel San Jose
San Jose Barcelo
Barcelo Palacio Hotel Costa Rica

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