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“Early good morning ”

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Radisson Hotel San Jose Costa Rica
Ranked #19 of 85 Hotels in San Jose
GreenLeadersPlatinum level
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Early good morning ”
3 of 5 bubbles Reviewed 17 February 2014 via mobile

If you want that housekeeper wake you up @ 7:40 with entering to the room without any notice you defenetly have to stay at Radisson San Jose!!!!!!
In the breakfast room they are laisy to serve you a coffee. You have to do it by yourself. Thanks God they not asking to clean up the room after check out.

Stayed February 2014, travelled with friends
Helpful?
1 Thank Tadas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this review, 22 February 2014
Greetings from Radisson San Jose Costa Rica

Kindest regards and sincere apologies for all the inconveniences you had during your stay at our hotel, I have dealt with the departments of housekeeping and food and beverage for your comments, which already are taking the necessary actions to that such situations do not happen with our team, and we are deeply grateful as this makes us to correct our actions in order to provide better service, we hope to have the opportunity to have you back with us as well to overcome their own expectations.

Sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,113 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
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  • English first
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  • Spanish first
  • Any
English first
Zurich, Switzerland
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 13 February 2014

Do not be deceived by the 5 stars that you see on most booking websites with this hotel. This is a 4 stars business hotel at best. Rooms are large and beds are comfortable. The pool area is small and in a shadowy courtyard. Front desk staff do their job but definitely do not go beyond. Breakfast buffet is pretty good with friendly staff there. The hotel is not new anymore. Interior and furniture are outdated and not well kept in shape. It is close to the center but not smack bang in the middle. Either a 15 minutes walk or a 15 minutes taxi ride through San Jose's traffic night mare. I spent two nights there on my vacation trip. Since San Jose does not have to offer much for tourists and it really is not exactly a beautiful city, next time I would just book a hotel close to the airport for the first night and then head off to the coast immediately.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravelTigers T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this review, 17 February 2014
Greetings from Radisson San Jose Costa Rica

Dear TravelTigers T:

Kindest regards from all the staff at our hotel, we are very sorry to have been unable to overcome their own expectations, but much appreciate your comments on all the points where we can improve, I have dealt with the relevant departments so that they take the necessary steps to improve our services, and hopefully we can have the opportunity to have you with us again if power to exceed your expectations when traveling through this area.

Sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 ext 5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 5 February 2014 via mobile

As Carlson Club elite members, we rolled the dice and went with the Raddison property that cost less points. Had we to do it again we would have stayed at the Park Inn which is a newer facility in a nicer part of town with a big park/stadium nearby. If you are going to Costa Rica as a tourist everything you'll want to see will be about an hours drive away or more. Consider staying closer to the touristy spots. I felt merely tolerated by the desk staff (despite the fact that I speak functional Spanish), but the breakfast staff was very friendly and they breakfast options are plentiful and delicious. Overall the rooms were clean and comfortable and the toilet paper smells like baby powder;)

Stayed August 2013, travelled with family
Helpful?
Thank MrsAnniePayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this review, 8 February 2014
Greetings from Radisson San Jose Costa Rica

Dear MrsAnniePayne:

Kindest regards from all our staff and my own, appreciate that you have chosen for your stay in San Jose, we have loved all our services and facilities were to your liking, but we charm your comments to help us improve in all aspects so prune provide better service, we hope to have the opportunity again to have them so to overcome their own expectations.

Sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Evanston, Illinois
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 27 January 2014

I could not be more pleased with this gem of a hotel.

If you are looking for a resort-like experience close to the heart of downtown San Jose, this is the place to book. If you want to have a quiet day enjoying the wonderful jacuzzi relaxing by the pool you can do that. If you prefer to explore the hustle and excitement of downtown San Jose it is just a short walk or cab ride.

The desk staff could not have been better especially the young woman who gave great advice about breakfast and booked me in (unfortunately i do not recall her name). The restaurant for dinner was excellent as well. I ordered a chicken dish with an almond sauces which was superb. The room was spacious and all the amenities in the room were top notch including the big screen tv. The shower in the bath room was fantastic, essentially spa like.

I suppose my praise of the hotel is influenced slightly by the fact that I was upgraded to the executive floor upon check-in given my status with Radisson's Club Carlson but I never asked for an upgrade -- it was just given to me and I really appreciated it.

If I have one complaint and it is really a small one... it is about the pool.... TOO COLD.... you could not stay swimming in the pool for long given how cold it was.... of course the jacuzzi was fine and warm and really quite lovely... but my suggestion to the staff would be you need to figure out how to warm up the pool a bit.

Still, all in all.... a truly GREAT stay...

Thank you to all the staff at the Radisson San Jose.

Room Tip: make sure you are club carlson member and depending on availability and your status you might be eli...
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  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nat d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this review, 30 January 2014
Greetings from Radisson San Jose Costa Rica

Dear nat:

Kindest regards from all our staff and my own, we are very pleased that your stay in our hotel has been first class and all our services were satisfactory, we all hope to have the opportunity to have him on again to overcome their own expectations again.

sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 ext 5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nanaimo, Canada
Level Contributor
208 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 bubbles Reviewed 20 January 2014

I stayed one night with a Road Scholar trip. I tried to get a room with a window that would open. I was told by two front desk staff the windows did not open. After 4 trips to the front desk finally a room was found with a window that opened so....front desk staff should not lie to customers that there are no windows that open in the hotel.

La Pueblo near by for a good supper. Get the staff to give you a very clearly drawn map of how to get to the place. Buffet breakfast ok. Noisy place with the bar and also music too loud in the breakfast room.

Room Tip: if you want a room with a window that opens tell them you read in Trip Advisor there are rooms with...
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  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sharon r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this review, 24 January 2014
Greetings from Radisson San Jose Costa Rica

Dear Ms Sharon R:

Kindest regards from all our staff and my own, sincerely want to ask apologies for the inconvenience you had during your stay at our hotel, on the subject of the windows in the rooms, I have dealt with staff reception to the lack of information and bad service provided upon request, are already taking the necessary steps to ensure that such situations do not happen again with our team, and we want to regain the opportunity to have you back with us for so to exceed their own expectations when traveling in this area.

Sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 17 January 2014

San Jose is a very busy city. This tropical hotel is an unexpected treat in the middle of the frenetic traffic. The room was wonderful, but the street noise was pretty bad. Delicous food! Fabulous free coffee and cocktails when you stay on the executive level. Landscaping is beautiful. We stayed for four nights, and we will go back again

Room Tip: Try to avoid a room on the main street...ask to stay on the exectutive level to enjoy the extra perk...
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BarbaraJannelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this review, 20 January 2014
Greetings from Radisson San Jose Costa Rica

Dear BarbaraJannelle:

Kindest regards from all our staff and my own, we are very pleased that your stay in our hotel has been first class and all our services were satisfactory, we all hope to have the opportunity to have him on again to overcome their own expectations again.

sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Schaumburg, Illinois
2 reviews
5 of 5 bubbles Reviewed 10 January 2014

Beautiful hotel, very clean, very modern but with character. Staff was very friendly and helpful. The pool and outdoor grounds were very nice. Only spent the night, it was about 30 min $30 taxi ride to airport.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this review, 20 January 2014
Greetings from Radisson San Jose Costa Rica

Dear Karen H:


Kindest regards from all our staff and my own, we are very pleased that your stay in our hotel has been first class and all our services were satisfactory, we all hope to have the opportunity to have him on again to overcome their own expectations again.

sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Hotel San Jose Costa Rica

Property: Radisson Hotel San Jose Costa Rica
Address: Central Street & 3rd-15th Ave, San Jose 558-2120, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Casino Hotel in San Jose
#3 Luxury Hotel in San Jose
#5 Green Hotel in San Jose
#8 Business Hotel in San Jose
#10 Family Hotel in San Jose
Price Range (Based on Average Rates): £
Hotel Class:4 star — Radisson Hotel San Jose Costa Rica 4*
Number of rooms: 210
Official Description (provided by the hotel):
Boasting a convenient location near the historic city center, the Radisson Hotel San Jose, Costa Rica offers comfortable accommodations in the city's vibrant financial, commercial and government district. The hotel is also close to major attractions including the National Theatre, Golden Museum and a range of shopping and dining options. While staying with us, you will enjoy on-site amenities such as a Fitness Center, Executive Lounge, an on-site casino, spacious meeting rooms and two restaurants - everything you need for a truly exceptional hotel stay. Reserve your stay online today and experience the comfort and convenience of the Radisson Hotel San Jose, Costa Rica. ... more   less 
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Also Known As:
Radisson Europa Hotel San Jose
Radisson Europa Hotel And Conference Center
Radisson San Jose
San Jose Radisson

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