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“Rude dirty rooms dangerous hair dryer”

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Radisson Hotel San Jose Costa Rica
Ranked #21 of 78 Hotels in San Jose
GreenLeadersPlatinum level
Reviewed 13 May 2014

What can I say. Appalling experience from first contact the staff were rude. There was mix up with our reservation we were made to wait ( standing) while the tried to resolve the problem when I sat on the lounges we got dirty stares. You would think we had come to steal the fily silverware We finally got to our room after we paid a surity despite our booking being fully paid in advance the room was as far from front desk as possible. My husband was clearly unwell. Our shower had mold. The hairdryer was faulty and clearly unsafe shooting sparks. Again rudely informed nothing was wrong with it. We had very early check out. No porter arrived to assist me and they were again rude GLAD TO BE OUT OF THERE }

  • Stayed: May 2014
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Thank Sue G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded 16 May 2014

Greetings from Radisson San Jose Costa Rica

Dear Sue G:

On behalf of the entire staff and myself we ask the most sincere apologies, greatly regret any inconvenience our company, could have caused the bad regarding services provided.
We are aware that we have caused an inconvenience and we have dealt with the relevant departments to take all necessary steps to remedy this issue by making improvements in our installations and better service for our personnel.

Sincerely

Jose Pablo Zarzosa M.
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555

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417 - 423 of 1,241 reviews

Reviewed 7 May 2014

My experience at this hotel nearly ruined my family's vacation! We arrived early and were promised to be able to check in our rooms by noon. We did not get a room until nearly 5pm, while ALL of the other parties that arrived after us got their rooms! There was never an apology; only a rude explanation that all the rooms were booked and it was our fault for arriving early.

The rooms themselves were very old, and some of our rooms were smelly. The concrete block walls made us feel like prisoners. To make matters even worse, our rooms backed a busy street. It was difficult to get into downtown since it was rather isolated from the center. There was not a single aspect of this hotel that was nice. Having traveled throughout the world, including to third world countries, this was the worst hotel in all aspects.

We complained to our tour operator about the horrible experience, and the hotel lied about everything, including telling them that we were upgraded. When people ask how Costa Rica was, we tell them that it would have been better if it weren't for this terrible hotel and the people that manage it. The moto in Costa Rica is "Pura Vida", but this hotel is "Pura Mentira"!

Room Tip: Avoid hotel!
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  • Stayed: March 2014, travelled with family
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1  Thank Work2TravelWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded 9 May 2014

Greetings from Radisson San Jose Costa Rica

Dear Work2TravelWorld:

With the present receive a warm greeting from our staff and my own, let me comment that we received your comments about your experience at our hotel and we are very sorry to have been unable to overcome their own expectations on your visit to our hotel, however I appreciate that we do know the points at which such hotel in elegant must improve to provide better service and a better experience for our visitors, the most sincere apologies for any inconvenience caused, we will deal with the departments corresponding to such situations do not happen with our team, and we want to have another chance to exceed your expectations when traveling through this area.

Sincerely

Jose Pablo Zarzosa M.
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

really comfortable and upscale hotel. funky architecture. we stayed three nights, the property is impeccable, 10min walk to the town center. and if you want to hang out at the property then an excellent bar with live music every night. Would skip breakfast, nothing to write home about.
Price was reasonable, we showed up at 7am and they let us do an early check in (very civilized)
Pura Vida

  • Stayed: April 2014, travelled with friends
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1  Thank T4fun65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded 25 April 2014

Greetings from Radisson San Jose Costa Rica

Dear T4fun65:

Kindest regards from all our staff and my own, I want to thank you chose us for your stay during your visit to our beautiful country and we are pleased that nuesros services were to your liking and first classes, we wish have the opportunity to have you back with us again to exceed your own expectations.

Sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

PROs: A really brilliant online deal made us come to this international standard Radisson licensed hotel. It is a 5 star hotel and deserves it really. The staff at reception, bar and breakfast restaurant were billiant! Really nice, anticipating our wishes and always there. The hotel area is huge! There is a very nice pool (may be a bit cold), but also a warm (actually hot) pool/jakuzi, which are both really nice and free to use. There is a garden area in the centre of the hotel, next to the pool. The rooms are really perfectly equipped and actually quite big. Free parking is just outside the hotel and is safe. The breakfast is amazing and was included. All in all really a 5 star hotel with a really fair price if booked online and perfect service.

CONs: No negative points. Only the location next to the Braulio road, makes those rooms toward it, a bit noisy as you cannot hear cars, but the trucks, which drive even at night.

  • Stayed: April 2014, travelled as a couple
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Thank SwissTraveller1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded 25 April 2014

Greetings from Radisson San Jose Costa Rica

Dear Marco V:

Kindest regards from all our staff and my own, I want to thank you chose us for your stay during your visit to our beautiful country and we are pleased that nuesros services were to your liking and first classes, we wish have the opportunity to have you back with us again to exceed your own expectations.

Sincerely

Jose Pablo Zarzosa M.
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2014

This hotel is great! Safe, clean, good location. The staff if very attentative and helpful. We stayed four nights and everything was affordable. (2 queen sleep number beds, executive suite, approx. $100usd a night). Would definitely recommend this hotel!

  • Stayed: March 2014
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Thank ecbindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded 28 March 2014

Greetings from Radisson San Jose Costa Rica

Dear ecbindy :

Thanks for taking the time to share your experience at our hotel and all the services provided, we are grateful that your stay was first class.

On behalf of all staff of Radisson and my own, we would like to thank you for your choice and we hope to see you again when you travel to this area.

Sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2014

I don`t know who decorated the rooms but the style of my room was rather strange. Plus that heavy smell of brocade fabrics when I opened the door. There is a pretty bizarre combination of naked concrete walls, dark furniture and curtains/pillows/lamps in the infamous 70th green color scheme. Generally I like to stay at Radisson cause they give you that cool Nordic style in your rooms- at least in Europe and Asia. Don't know what happened here. Beside the rather unusual styling, parts of my room were really worn down, with one wall socket popping half way out, an older desk chair with dirt and smear on the armrest and faucets which have really come to the end of their life span.
Hotel staff in general is very friendly and helpful and that definitely is the asset of this hotel.
The Radisson is some 15 walking minutes away from downtown SJ. Breakfast buffet is good with eggs, juice, bread, cereals, fruits, yoghurt… I learned from another guest that from time to time a cook shows up to prepare warm meals in front of the hotel guests.
Pool area is nice as the garden with small waterfalls.
But all those things are only secondary if you don’t feel comfortable in your room. Actually the whole compound needs to be refurbished and transferred into the new century, piece by piece. It's literally a concrete-jungle. There are also windows in the transfer pass between pool and guest-wing that have been pushed out by limbs from the garden trees! Not nice.
I found nothing in this hotel that made me say "Huh, that's nice". After all I give this hotel still some 3 points for its decent breakfast, the great staff/ employees and the nice garden court.  

Room Tip: At the reception I learned that ALL rooms come with the same GREENISH styling! Huuuuuh!
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  • Stayed: March 2014, travelled with friends
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Thank McNamara_44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded 24 March 2014

Greetings from Radisson San Jose Costa Rica

Dear McNamara_44:

Yours faithfully by all our staff and my own, is a great pity that we have not exceeded our expectations and did not like our hotel if we are pleased that our services were to your liking and thank you very much for your comments as we detailed improvement opportunities, we hope to have the pleasure to see you again here when visiting our country.

Sncerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2014

This is a nice hotel for business and tourist travelers. The exterior gardens of the hotel are very nice. However, as a tourist, be careful of the surrounding area. Tourists could be a potential target. The rooms were very nice. The bed was very comfortable. I had very positive experiences with the restaurant and room service. The staff was very nice and helpful. I strongly recommend this hotel.

  • Stayed: March 2014, travelled on business
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Thank morlev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded 24 March 2014

Greetings from Radisson San Jose Costa Rica

Dear morlev:

Kindest regards from all our staff and my own, with this we thank you for choosing us for your stay in San Jose, we are pleased to know that our services were your total satisfaction, all at the hotel are extremely grateful for your wonderful comments, and hope to have the opportunity to visit us again in the future to return to exceed your own expectations.

Sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisso San Jose
Tel 2010-6000 Ext 5555

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Hotel San Jose Costa Rica

Address: Central Street & 3rd-15th Ave, San Jose 558-2120, Costa Rica
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in San Jose
#5 Casino Hotel in San Jose
#5 Green Hotel in San Jose
#8 Business Hotel in San Jose
#10 Family Hotel in San Jose
Price Range: £55 - £103 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Hotel San Jose Costa Rica 4*
Number of rooms: 210
Official Description (provided by the hotel):
Boasting a convenient location near the historic city center, the Radisson Hotel San Jose, Costa Rica offers comfortable accommodations in the city's vibrant financial, commercial and government district. The hotel is also close to major attractions including the National Theatre, Golden Museum and a range of shopping and dining options. While staying with us, you will enjoy on-site amenities such as a Fitness Center, Executive Lounge, an on-site casino, spacious meeting rooms and two restaurants - everything you need for a truly exceptional hotel stay. Reserve your stay online today and experience the comfort and convenience of the Radisson Hotel San Jose, Costa Rica. ... more   less 
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Also Known As:
Radisson Europa Hotel And Conference Center
Radisson Europa Hotel San Jose
Radisson San Jose
San Jose Radisson

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