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Radisson Hotel San Jose Costa Rica
Ranked #20 of 78 Hotels in San Jose
GreenLeadersPlatinum level
Reviewed 22 May 2014

When the bellboy opens the room door, we are overcome by stale and stuffy smell. The AC is not working. The stopper in the sink is stuck in the closed position, and the water won't drain. The refrigerator has not been defrosted in ages, and the open freezer compartment has thick slabs of ice all around it. When you touch the taps in the tub, thry are rattling and you are afraid that they will come right off the wall and into your hands. The list goes on. It is hard to believe that this hotel bears the name of a reputed chain.

  • Stayed: May 2014, travelled with friends
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1  Thank Ramsey2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded 24 May 2014

Greetings from Radisson San Jose Costa Rica

Dear Ramsey2000:

Kindest regards from all our staff and my own, we would have liked to stay out of class very sorry that the hotel and the services provided were not completely to your liking, thank you very much to do if we know the details of which we can improve, we waited for another opportunity to serve you again and we can exceed your own expectations when traveling in this area.

Sincerely

Jose Pablo Zarzosa M.
Guest service Manger
Radisson San Jose
Tel 2010-6000 Ext 5555

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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411 - 417 of 1,238 reviews

Reviewed 20 May 2014

This is not a nice place to stay. Bad location, bad food, expensive, and hasn't been renovated since the 70s. Besides the Internet working well and decent but uneven service, there is nothing I can really say to recommend this hotel. Also quite noisy -- they pump music into the hallways early in the morning and late at night. Beds have polyester pillow cases and covers. Carpets are dirty. Yikes.

  • Stayed: May 2014, travelled on business
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1  Thank Z_R1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded 24 May 2014

Greetings from Radisson San Jose Costa Rica

Dear Z_R1000:

Kindest regards from all our staff and my own, we regret that the hotel and the services offered were not completely to your liking, but if you do we are grateful to know those points where we can improve to be able to offer so better service, we ask again the most sincere apologies, we hope to have the chance to serve you with best quality.

Sincerely

Jose Pablo Zarzosa M.
Guest service Manager
Radison San Jose
Tel 2010-6000 Ext 5555

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014

Even as some of the reviewers describe the hotel as being too"cold" and ugly I would agree with them to the certain extend. The rooms are in good condition though and the complimentary breakfast is a good addition. Stayed there for two nights, did not spent too much of the days inside. The staff was professional and courteous and check-in/check out was a snap. Will stay there again.

  • Stayed: March 2014, travelled as a couple
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Thank MilenSt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded 20 May 2014

Greetings from Radisson San Jose Costa Rica

Dear MilenSt :

We are very pleased to have had a visit at our facility and give the most cordial greetings on behalf of all the staff working in this hotel and especially mine, all are grateful for your choice for your stay in San Jose, also thank your wonderful comment and rate 4 star in this prestigious web site, we hope to have the opportunity to serve you again soon when traveling through this area.

Sincerely

Jose Pablo Zarzosa M.
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

The Radisson Hotel San Jose is older hotel with older equipment. Big room and bathroom, bad view, good breakfast, average staff, bad location, for 1 night ok. BUT San Jose is ugly town, do not stay here.

  • Stayed: February 2014, travelled as a couple
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1  Thank Ivana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded 20 May 2014

Greetings from Radisson San Jose Costa Rica

Dear Ivana B:

We are very pleased to have had a visit at our facility and give the most cordial greetings on behalf of all the staff working in this hotel and especially mine, we are all very grateful for your choice for your stay in San Jose, we regret not have been able to exceed their own expectations for the time in our country, but thank you very much for making knowledge service points where we can improve, hopefully we can have the opportunity to have him back with us, would we a great pleasure to serve in near future.

Sincerely

Jose Pablo Zarzosa M,
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

Radisson need to improve this facility as it is getting older. The same rooms as 15 years ago, noisy with no mayor renews than paint the walls and add a stereo...
Bathrooms with countertop too height that even for a guy like me (5-8) was hard to wash my face...
The people, as in many Costa Rican places was friendly and kind but they told me to move to a room with interior view and they didn't. The reserve was for interior side...and guess what ? they didn't have interior rooms only street view (very noisy)... so I guess that it is time to find out a new place for the next time.

Room Tip: If you don't get an interior view, change for a new hotel
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  • Stayed: May 2014, travelled on business
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Thank JST_Chile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded 16 May 2014

Greetings from Radisson San Jose Costa Rica

Dear JST_Chile:

Kindest regards from all our staff and my own, deeply regret not being able to meet all your needs during your stay in this your hotel, and that services were not completely to your liking, I dirijido all relevant departments to take necessary measures and also to provide better facilities and better servcio, that if in the future we visit again we can exceed their expectations.

Sincerely

Jose Pablo Zarzosa M.
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

What can I say. Appalling experience from first contact the staff were rude. There was mix up with our reservation we were made to wait ( standing) while the tried to resolve the problem when I sat on the lounges we got dirty stares. You would think we had come to steal the fily silverware We finally got to our room after we paid a surity despite our booking being fully paid in advance the room was as far from front desk as possible. My husband was clearly unwell. Our shower had mold. The hairdryer was faulty and clearly unsafe shooting sparks. Again rudely informed nothing was wrong with it. We had very early check out. No porter arrived to assist me and they were again rude GLAD TO BE OUT OF THERE }

  • Stayed: May 2014
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Thank Sue G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded 16 May 2014

Greetings from Radisson San Jose Costa Rica

Dear Sue G:

On behalf of the entire staff and myself we ask the most sincere apologies, greatly regret any inconvenience our company, could have caused the bad regarding services provided.
We are aware that we have caused an inconvenience and we have dealt with the relevant departments to take all necessary steps to remedy this issue by making improvements in our installations and better service for our personnel.

Sincerely

Jose Pablo Zarzosa M.
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014

My experience at this hotel nearly ruined my family's vacation! We arrived early and were promised to be able to check in our rooms by noon. We did not get a room until nearly 5pm, while ALL of the other parties that arrived after us got their rooms! There was never an apology; only a rude explanation that all the rooms were booked and it was our fault for arriving early.

The rooms themselves were very old, and some of our rooms were smelly. The concrete block walls made us feel like prisoners. To make matters even worse, our rooms backed a busy street. It was difficult to get into downtown since it was rather isolated from the center. There was not a single aspect of this hotel that was nice. Having traveled throughout the world, including to third world countries, this was the worst hotel in all aspects.

We complained to our tour operator about the horrible experience, and the hotel lied about everything, including telling them that we were upgraded. When people ask how Costa Rica was, we tell them that it would have been better if it weren't for this terrible hotel and the people that manage it. The moto in Costa Rica is "Pura Vida", but this hotel is "Pura Mentira"!

Room Tip: Avoid hotel!
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  • Stayed: March 2014, travelled with family
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1  Thank Work2TravelWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this reviewResponded 9 May 2014

Greetings from Radisson San Jose Costa Rica

Dear Work2TravelWorld:

With the present receive a warm greeting from our staff and my own, let me comment that we received your comments about your experience at our hotel and we are very sorry to have been unable to overcome their own expectations on your visit to our hotel, however I appreciate that we do know the points at which such hotel in elegant must improve to provide better service and a better experience for our visitors, the most sincere apologies for any inconvenience caused, we will deal with the departments corresponding to such situations do not happen with our team, and we want to have another chance to exceed your expectations when traveling through this area.

Sincerely

Jose Pablo Zarzosa M.
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Hotel San Jose Costa Rica

Address: Central Street & 3rd-15th Ave, San Jose 558-2120, Costa Rica
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in San Jose
#5 Casino Hotel in San Jose
#5 Green Hotel in San Jose
#8 Business Hotel in San Jose
#10 Family Hotel in San Jose
Price Range: £54 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Hotel San Jose Costa Rica 4*
Number of rooms: 210
Official Description (provided by the hotel):
Boasting a convenient location near the historic city center, the Radisson Hotel San Jose, Costa Rica offers comfortable accommodations in the city's vibrant financial, commercial and government district. The hotel is also close to major attractions including the National Theatre, Golden Museum and a range of shopping and dining options. While staying with us, you will enjoy on-site amenities such as a Fitness Center, Executive Lounge, an on-site casino, spacious meeting rooms and two restaurants - everything you need for a truly exceptional hotel stay. Reserve your stay online today and experience the comfort and convenience of the Radisson Hotel San Jose, Costa Rica. ... more   less 
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Also Known As:
Radisson Europa Hotel And Conference Center
Radisson Europa Hotel San Jose
Radisson San Jose
San Jose Radisson

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