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“Good service but...”

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Radisson Hotel San Jose Costa Rica
Ranked #21 of 77 Hotels in San Jose
GreenLeadersPlatinum level
Lisbon, Portugal
Level 4 Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good service but...”
Reviewed 31 August 2014

The hotel is very good, with good rooms, but never stay in the room 101. There is a small waterfall close and the noise is very annoying.
We asked to change the room and they told us that it will be turned off at 21:00. That was not true!

Room Tip: Ask a room away from the water fall
See more room tips
  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Pedro P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this review, 1 September 2014
Greetings from Radisson San Jose Costa Rica

Dear Pedro P:

Kindest regards from all our staff and my own, first want to ask the most sincere apologies for the lack of service rendered, with front desk staff, we deeply regret any inconvenience this situation you may have caused, and I've tried reception department to take the necessary steps to ensure that such situations do not happen with our team measures, and rather we can have the opportunity to get back to serve in the near future.

Sincerely

Jose Pablo Zarzosa M.
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,171 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (118)
Date | Rating
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English first
Praga, Czech Republic
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 August 2014

We stayed in Radisson San José for few nights. The room was quite OK even through the fact that the room window was broken. The personal of the hotel was not very friendly neither helpful. There is a plenty of hotels in San José with more professional and familiar approach.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels

Helpful?
2 Thank Michal K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this review, 30 August 2014
Greetings from Radisson San Jose Costa Rica

Dear Michal K:

Kindest regards from all our staff and my own, this is to ask the most sincere apologies and regret very much not being able to exceed your expectations with our service, if we appreciate that it did know, to take so necessary measures to ensure that such situations do not happen with our team, and hope to have the opportunity to get back on serve when traveling through this area.

Sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Porto, Portugal
Level 6 Contributor
133 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 21 August 2014 via mobile

The hotel is not so obvious when you come out of calle 3 and get to the beginning of braulio Carribllo highway. But you will see the sign and eventually get there.
Rooms are very spacious, the grounds are very well maintained and breakfast is excellent. Staff is very friendly and helpful.
Nearby you have a pueblo with very nice food and walking down calle 3 you will find some beautiful colonial houses some now turned into very nice bars

Stayed August 2014, travelled with family
Helpful?
Thank Pedro F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this review, 23 August 2014
Greetings from Radisson San Jose Costa Rica

Dear Pedro F :

Kindest regards from all our staff and my own, this is to thank you for sharing your experience at our hotel, we are pleased that your stay was first class and our services were your total satisfaction, all here we hope to have the opportunity to get back to serve in the near future.

Sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 August 2014

Hotel is great, convenient, gym is great. The room was made daily and very clean but unfortunately room service was bad, I had to call twice for soup. The bell service was ridiculous, upon departure I called front desk to request assistance with my luggage and was told somebody was on their way, 10 minutes later I called again and was told the same. 20 mins later I decided to grab my bags and check out, once i arrived at reception, the bell person was just on his way to the room. Service is terrible, employees are not friendly and look upset all the time. The room was great but service is terrible.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels

Helpful?
1 Thank 231christiane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this review, 22 August 2014
Greetings from Radisson San Jose Costa Rica

Dear 231christiane:

Kindest regards from all our staff and my own, this is to ask the most sincere apologies for the inconveniences you had during your stay at our hotel with the service provided, I headed with relevant departments such as food and drinks reception, to take the necessary measures and that such situations do not happen with our team, we hope to have the opportunity to get back to serve again when traveling through this area and can exceed your own expectations.

Sincerely

Jose Pablo Zarzosa M
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level 4 Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 9 August 2014

The grounds of this hotel are like a botannical garden. Each tropical plant is labeled. Strolling through the pool area is like being in an oasis, you would never know the hectic street scene and highway are right outside the walls. The rooms are large and comfortable. Plenty of electrical outlets, free wifi. The Executive floor includes a daily Happy Hour with drinks and snacks, but also soft drinks and coffee are available all day long. There is an extensive buffet breakfast that includes both American food and local Costa Rican specialties. The hotel also offers day tours of the area. The service is excellent! All in all, a very good experience.

Room Tip: The rooms that face the highway are not noisy as you would expect, but the interior rooms facing the...
See more room tips
  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank artgirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this review, 15 August 2014
Greetings from Radisson San Jose Costa Rica

Dear artgirls:

Kindest regards from all our staff and my own, everyone here is very grateful that he chose us for your stay in San Jose and all of our services and facilities were to your total satisfaction, we are pleased that your stay was much first class executive floor, we would have the opportunity to serve you again in the near future I hope to return and overcome their own expectations

Sincerely

Jose Pablo Zarzosa M.
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
Level 4 Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 August 2014

The hotel has a beautiful setting, garden and pool within gated walls. We stayed for 2 nights. Room is spacious and comfortable with artistic decor not typical US hotel chain looks. Breakfast has so many varieties. It took us a bit of time to finish our breakfast because we wanted to try everything. Hotel staff's hospitality should be praised. They treat us with courtesy and respect. Location wise, it's not in the center but within walkable distance. There is not too much to see in San Jose anyway.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank J_9889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this review, 15 August 2014
Greetings from Radisson San Jose Costa Rica

Dear J_9889:

Kindest regards from all our staff and my own, everyone here is thankful that elijiera us for your stay in San Jose and our services were your total satisfaction, we are pleased much his stay was first class, we would have the opportunity to serve you again hopefully in the near future.

Sincerely

Jose Pablo Zarzosa M.
Guest Service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 August 2014

We had a wonderful 3-day experience at the Radisson. The staff were very courteous and helpful. The facilities and services were also great. The hotel is also out of the hectic city center, but close enough for an easy and pleasurable ~10 min walk in.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels

Helpful?
2 Thank michaelmT9371MS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_GuestService, Guest Relations Manager at Radisson Hotel San Jose Costa Rica, responded to this review, 2 August 2014
Greetinsg from Radisson San Jose Costa Rica

Dear michaelmT9371MS:

Kindest regards from all our staff and my own, with this we thank you for choosing us for your stay in San Jose, we are pleased to know that our services were your total satisfaction, all at the hotel are extremely grateful for your wonderful comments, and hope to have the opportunity to visit us again in the future to return to exceed your own expectations.

Sincerely

Jose Pablo Zarzosa M.
Guest service Manager
Radisson San Jose
Tel 2010-6000 Ext 5555
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Hotel San Jose Costa Rica

Property: Radisson Hotel San Jose Costa Rica
Address: Central Street & 3rd-15th Ave, San Jose 558-2120, Costa Rica
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Casino Hotel in San Jose
#4 Luxury Hotel in San Jose
#5 Green Hotel in San Jose
#8 Business Hotel in San Jose
#10 Family Hotel in San Jose
Price Range (Based on Average Rates): £
Hotel Class:4 star — Radisson Hotel San Jose Costa Rica 4*
Number of rooms: 210
Official Description (provided by the hotel):
Boasting a convenient location near the historic city center, the Radisson Hotel San Jose, Costa Rica offers comfortable accommodations in the city's vibrant financial, commercial and government district. The hotel is also close to major attractions including the National Theatre, Golden Museum and a range of shopping and dining options. While staying with us, you will enjoy on-site amenities such as a Fitness Center, Executive Lounge, an on-site casino, spacious meeting rooms and two restaurants - everything you need for a truly exceptional hotel stay. Reserve your stay online today and experience the comfort and convenience of the Radisson Hotel San Jose, Costa Rica. ... more   less 
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Also Known As:
Radisson Europa Hotel San Jose
Radisson Europa Hotel And Conference Center
Radisson San Jose
San Jose Radisson

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