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Review of Hotel Dunn Inn

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Hotel Dunn Inn
Ranked #17 of 77 Hotels in San Jose
Salt Lake City, Utah
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“ok”
Reviewed 7 June 2012

We stayed here on our last night in Costa Rica. I must say we were a little disappointed. We had read such good things about this hotel. We stayed in a very small and cramped room with one tiny window near the ceiling that looked out into the restaurant. It was very dark with terrible lighting. It smelled a little damp. There are hardly any windows in the hotel or restaurant. We didn't want to go out in the dark around San Jose, but were weren't thrilled with sitting in our dark room all night. There was no temperature adjustments in the room, so it was hot. The breakfast that was included was very basic. It was clean and sufficient, but there are probably better options out there for $80 per night.
On the good side, the staff was all very friendly and helpful, and the guard at the front definitely made us feel safe in what seemed to be a little bit of a sketchy part of town.

Stayed May 2012, travelled as a couple
Helpful?
2 Thank Marci M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hotel Dunn Inn, responded to this review, 13 July 2012
Dear Guest
Thank you very much for your stay at the Dunn Inn and your comment on Tripadvisor.
We very much regret that we haven't fully meet your expectations. Please accept our sincerest apologies. Usually we receive very high comments. But we do agree that we are a special Hotel, since we exist in what use to be an old mansion, build in the early 1900 and we tried to keep the integrity of the building when turning it in to a Hotel. So some of the rooms are a little cozier, but with a lot of character. Next time you come to San Jose, we invite you to stay in one of our new additions. Brand new rooms offering a more modern style and with more space.
Regarding feeling safe, I can assure you that we are in a safe part of town. Since I have been here, we never had any problem, us or any of our guests.
We do hope to have the pleasure of welcoming you back again soon to the Dunn Inn Hotel.
Best regards,
John Gomes, General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 May 2012 via mobile

Grate place to stay went there to spend my birthday did not regret it the staff made me feel do special John G was wonderful Tatiana war grate and yalany was wonderful with her magic fingers best massage ever thank you all for making my trip a grate one food was very good thank you Oscar

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nordia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John G, General Manager at Hotel Dunn Inn, responded to this review, 30 May 2012
Thank you so much for your kind and most valuable comments. I will be so pleased to share them with our team of associates and let them know your observations.....Please let us know when you are back in town or if I may assist you with any future arrangements at the Hotel Dunn Inn!
warm regard
John G.
GM
Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Playa del Rey, CA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 May 2012

I was in need of accommodations in San Jose, Costa Rica, for a 4 day trip and decided to give the Hotel Dunn Inn a try based upon the positive reviews on this site. I was not disappointed. Everything about the hotel exceeded my expectations, from the magnificent room (Room 28, which is one of the newer rooms, see the attached pictures), to the outstanding service and good food. Breakfast was included and the hotel has a tropic bar and newly opened sports bar. The hotel is well located and close to downtown. High speed wireless internet access is available throughout the hotel and that came in handy and allowed me to have online access on my iPad in my room as well as in the bar and restaurant. John G who has been the manager since November '11 was easily accessible when needed. In addition, Guy Grand, a concierge of sorts, was available to assist with any needs I had, whether it be recommendations regarding night life, making bank or pharmacy runs, or just advice regarding local attractions. Guy has an encyclopedic knowledge of the environs and was an invaluable resource during my stay. In addition to all of this, I found the other guests to be friendly and willing to share insights. One guest who has been a frequent visitor to San Jose gave me a tour of some of the other hotels in the area and none was up to the standard of the Dunn Inn. One hotel, just a block or two away, has a gated entrance (you had to be buzzed in) and nearly all guest rooms are without windows. I believe the Dunn Inn is suitable for both male travelers looking for local entertainment as well as couples or families just looking for a place to spend a night or two in town. Security was in place 24/7 and at no time did I feel unsafe. The surroundings are safe during the day and I took many long walks without a problem. However, as is the case anywhere near downtown, I would not recommend doing so at night. In that regard, taxis are plentiful and I had no problem journeying to and from by taxi at night. The entire staff was friendly and helpful, and English was readily spoken or understood by all. I will be staying here again and highly recommend this hotel to anyone who is looking for accommodations in the city.

Room Tip: All of the rooms are good, but if you want the equivalent of a 5 star room, then ask for one of the...
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  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lowell T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John G, General Manager at Hotel Dunn Inn, responded to this review, 30 May 2012
Dear Guest,

Firstly we would like to thank you for staying with us and your comment.
Glad to know you are happy with your stay and our staff is looking forward for your next visit.

Thank you
John G. - GM
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London, United Kingdom
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 May 2012

We spent our first night in San Jose and Costa Rica at Hotel Dunn Inn.

The staff were incredibly friendly and helpful. Once checked in they were very happy to describe the locality and even recommend a bar/restaurant for us. Our early-morning checkout meant that we missed breakfast.However, we were pleasantly surprised when we were given a take-out breakfast!

The room was on the small side and fairly basic but had lots of character. We had a corner room and so had lots of light. A downside was that the street outside did get quite noisy in the evening, which meant we couldn't have the windows open.

The bathroom was very small but functional and clean.

The hotel bar was busy on the night we stayed (it was Cinco de Mayo). Although vibrant and lively, we didn't hear the bar at all from our room.

The location is central and you can walk to the main shopping district and the National Museum in a matter of minutes. Like much of San Jose, it can get quite gritty in the evening.

A great little hotel, with charm, character and friendly staff.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank v_traveller84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John G, General Manager at Hotel Dunn Inn, responded to this review, 30 May 2012
Thank you for this excellent feedback. I will be feeding this back to my team and I look forward to welcoming you back in the future at the Hotel Dunn Inn.

Rgds
John G.
GM
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Petach Tikva
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 13 May 2012

I want to thank Dunn Inn staff unfer the leadership and management of John G for making my stay in San Jose a memorable one.
I stayed at the hotel for several nights with a group of friends and we were all impressed by the great service, good and reasonably priced food, nice and clean rooms, and a fantastic bed (especiably important ot me due to back problems). For leisure there is a great sports bar with live shows at some of the nights, from Mexican country music to professional latin dancers.
Every request was treated with upmost efficiency and always with a smile. Nothing was too difficult.
I will definitely return, as the Dunn Inn has become my only option in San Jose.

Room Tip: The new wing is more modern and very nice
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  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gaby W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John G, General Manager at Hotel Dunn Inn, responded to this review, 30 May 2012
Dear Guest,

Thank you for sharing your experience at the Hotel Dunn Inn on TripAdvisor and with the travel community. We are so glad we are succeeding to make you feel happy during your stays with us. All our team will be at your full disposable anytime you visit San Jose, Costa Rica and always ready to accommodate you.

We are looking forward to welcoming you again in the near future.

Best regards,
John G.
G.M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
1 review
Reviewed 11 May 2012

We wandered into the bar at the Dunn Inn on a Sunday afternoon after an overnight flight and brief nap looking for lunch and drinks. We had a room at a fortress-like hotel 2 blocks away with no restaurant.

The food was good, prices reasonable and the server friendly and helpful. Both my traveling companions and I needed a room on the way home so we inquired about rates. The manager (who's card I can't find) offered to show us a room which was apparently in the newer wing and very nice. The price was more than our current accommodations but the bathroom was inviting instead of musty and tile beats worn out carpet any day. We both booked rooms for out return.

Later that day after a trip to the gold museum and much wandering we were worn out and hungry with a 6:30 AM transfer to Tortuguero. We decided to return to the Dunn Inn for dinner and again had a great experience. The manager remembered us and brought chips and salsa to our table as soon as we sat down. We had another good meal and left looking forward to coming back.

When I stayed on the way home the experience was just as good. No ringing to have a reluctant clerk buzz you through the door and the concierge notices the cab coming and is waiting to bring your bags in. They have a $25 ride to the airport (cheaper than a cab) and I knew it would be on time based on their service so I requested a ride at 3:30 AM. The desk clerk offered a wakeup call but I didn't need it.

She took me to my room which was apparently in the older wing and smaller but recently redone and very nice with a ceiling fan, AC, big wall mounted flatscreen TV and a large shower. After a shower I went down to the bar again for dinner. The server was again very friendly and attentive and the meal was good. If was cinco de mayo and surprisingly the margarita was very good. Shaken and served up, with a good balance of sweet and sour.

On the way to my room I asked the same front desk clerk where I could find ice for my room. She asked if I had the ice bucket from my room (not plastic, with glasses and a tray also not plastic). I offered to get it but she went behind the bar, filled another ice bucket and brought it to me.

At 3:20 AM the same front desk clerk offered to make me fresh coffee while I waited for my ride. I knew there wasn't time but was impressed by her offer. I knew she remembered my by now but even if it was someone else I'm sure the service would have been just as good.

I look forward to returning to CR and know I'll stay here on my way in and out.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John G, General Manager at Hotel Dunn Inn, responded to this review, 30 May 2012
Dear Guest,

Your feedback is greatly appreciated. This is what makes our job so pleasurable!!! Thank you on behalf of the Hotel Dunn Inn staff. We look forward to be at your service on your next trip to San Jose, Costa Rica.

Kind Regards,
John G.
G.M.
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Denver, Colorado
1 review
Reviewed 7 May 2012

Ended my 8th stay at the Dunn Inn less than two weeks ago. With minor exceptions, the staff was again very helpful and friendly, providing an at home feeling. The addition of John G as manager has led to significant improvement, as the previous manager was often indifferent to guest concerns. It is a very good hotel for the single male visitor who wants to enjoy the nightlife of San Jose, as well as the recent and very nice sports bar addition. Because it is not a large hotel and located in the historic district the hotel is better suited for stays of several days, rather than one night to or from San Jose. The restaurant menu is typical for San Jose, but has a variety of choices and is being upgraded. New management has expressed an interest in more creative menu choices, which could make the restaurants, both hotel and sports bar, destinations rather than just accommodations. The weekday lunch specials are just that, special and more than reasonably priced. Perfect hotel for visitor without a set agenda who just wants to experience the people and attractions of San Jose on a day to day basis. Also, because of the attentiveness of the staff, a very good hotel for visitors in San Jose for the high quality medical and dental care available in Costa Rica.

Room Tip: The newly remodeled rooms at the south end of the 2nd floor are very nice and reasonably priced.
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  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorenzo80218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John G, General Manager at Hotel Dunn Inn, responded to this review, 30 May 2012
Dear Guest,

Thank you very much for taking the time and share your experiences with others. It is very rewarding for the hotel team to receive such wonderful comments. We are looking forward to welcome you in a near future.

John G.
G.M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Dunn Inn

Property: Hotel Dunn Inn
Address: Calle 5, Avenida 11, San Jose 11681-1000, Costa Rica
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Best Value Hotel in San Jose
#15 Romantic Hotel in San Jose
#15 Business Hotel in San Jose
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Dunn Inn 3*
Number of rooms: 28
Official Description (provided by the hotel):
We are happy to help you while in San Jose, Costa Rica, if you don't speak Spanish or in case you want to feel more at home. This charming 1929 mansion is known for providing exceptionally friendly service and is a favorite among many locals. From the moment you arrive you will experience firsthand the warmth of Costa Rican hospitality and enjoy the benefits of a full service hotel with excellent value. The New Standard for San Jose Costa Rica Hotels...The 28 guests rooms are attractively decorated with warm, rich woods, original brick, hand-painted native artwork, colorful quilts, and have indigenous BriBri Indian names. All are equipped with quality linens, cable television with over 60 channels in English and Spanish, mini bar, direct telephone service, ceiling fan, private bath, clock radio, hairdryer, fresh flowers, local information and a free map of Costa Rica. The hotel has wireless internet in all rooms, two Internet stations, parking, 24-hour security, car rental and tourist information, laundry service, business services, safe deposit boxes, room service, and an onsite barbershop. The hotel offers complementary services of tea and coffee 24 hours a day and a late 1pm check out. You will also enjoy breakfast, lunch and / or dinner in the beautiful tropical restaurant and Tropix bar that is truly an oasis in the city; brimming with bromeliads, ferns, orchids and other tropical plants. The daily happy hour from 4pm - 6pm is sure to provide fun and interesting conversation. New to our long list of services is free in-house medical emergency assistance and reasonable medical insurance. Every effort is made to ensure an enjoyable visit and every one of our long term bilingual staff will gladly assist you in any way possible. ... more   less 
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Also Known As:
Hotel Dunn San Jose

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