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“Excellent service”

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Apartotel La Sabana
Ranked #2 of 85 Hotels in San Jose
Certificate of Excellence
GreenLeadersPlatinum level
Los Alamitos, California
Level Contributor
83 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Excellent service”
5 of 5 bubbles Reviewed 31 July 2014

Just returned from a one night stay at this hotel and I can't say enough about the service that this hotel provides. Upon arrival, we were offered a beverage to quench our thirst. We stayed in the family suite which overlooked the pool. Due to an early departure the next morning (4am), we asked about something to go and was told that there would be juice, coffee, fruit, toast, and yogurt for us. I felt guilty at 3am when I heard the gentleman preparing the items the next morning. They were also very helpful in trying to determine why our airline tickets didn't print out; they even called our airline company to make sure there weren't any issues. Our room was large and had everything that we needed to get a decent night sleep. The free shuttle to the airport arrived promptly and had us to the airport in plenty of time. I would definitely stay here again.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
5 Thank ptamom1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofiaHon, Gerente at Apartotel La Sabana, responded to this review, 4 August 2014
Thank you for such a great review! We are so glad we could offer you a great welcome and also a great farewell!! Please do not feel bad for our friendly front desk and security night personnel. It is a pleasure to be able to prepare an early breakfast for our guests having to leave before 6am. My mother always said, breakfast is the most important meal of the day!! It is so rewarding to have the opportunity to make your travels more enjoyable and much more when our guests value these efforts! We hope you will always give us a chance to pamper you and that we will be able to do so very soon! Thank you again and best regards!
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848 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (152)
Date | Rating
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English first
Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 25 July 2014

Stayed here for a week, the room was clean and very roomy. The staff was so helpful and polite. The breakfast was fabulous, best oatmeal I have ever had ! Would recommend Apartotel La Sabana to anyone that is looking for a quite, clean, and very affordable place that is also convenient to the downtown San Jose area

  • Stayed July 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank deblynwilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofiaHon, Gerente at Apartotel La Sabana, responded to this review, 28 July 2014
Thank you for such a great review!! We are so happy you enjoyed the oatmeal!!! It is not part of the usual Costarican breakfast, but the ladies in the kitchen have learned to love it too!! Our motto is: learn to love what you do and it will show!!! We hope we have the prividege of serving you again soon; so that we can surprise you with something yummy and new on our breakfast buffet! Have a great day and best regards!
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Bonney Lake, Washington
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 20 July 2014

My family just got back from our trip which started and ended with a night at Apartotel La Sabana. First of all, the service is top notch! David and Alberto were fabulous at providing information for anything we needed. We had the family room (2 rooms with a kitchenette): Beds were comfy and clean-slept great. Bathroom has great water pressure, shampoo, soap, hair dryer and clothesline. Large buffet breakfast (Costa Rican style) was the best we had on the whole trip. Beautiful grounds with a pool and sauna. Transportation to and from the airport is included, location is excellent - across from La Sabana Park. The bus was only 190 colones to get all the way downtown (about .35 cents). My only regret is that we didn't stay in San Jose longer to explore the city more. I would recommend at least 4 days to explore. I am so glad that we picked Apartotel La Sabana to stay at....the perfect place.....I highly recommend it!!!!

Room Tip: Loved the Family Room as we had 2 teenagers with us. Plenty of space, overlooks the pool.
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank MomInWA98391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofiaHon, Gerente at Apartotel La Sabana, responded to this review, 22 July 2014
Thank you for such a great review!! We are so glad you enjoyed your stay with us! We are so privileged in so many ways: our location, the weather that allows us to have a beautiful and lush garden, our building design that ensures good natural light and air flow throughout the hotel; but most of all, the very special group of people who have come together to work at La Sabana. They have huge and beautiful hearts and this shows in everything they do!! Hopefully, we will have the opportunity of serving you during your next trip to San José. Please make it a bit longer so we can have the pleasure of having you with us!! Thank you and have a wonderful day. Best regards!
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

This was our last stop before returning home and I wanted to book somewhere inexpensive and convenient. The room was small, but unlike the more expensive places we stayed elsewhere, had a television, a refrigerator, a shower with good water pressure, and air conditioning. Although we arrived too late to enjoy it, the pool area was very inviting. The reason for the high rating, however, was the service. The hotel responded promptly to all of my questions when I was booking the room. When we arrived, we were offered coffee and cookies while we checked in. When we left to explore San Jose, they supplied us with (necessary) large umbrellas. They have a free transfer service to the airport and I was also able to pay the departure tax at the hotel. Although the complimentary breakfast was not served until 6am, they opened up the dining area for us at 3:50am and brought out fruit, coffee, juice, toast, and yogurt so we could eat before heading to the airport. I'm not sure I've ever experienced such good service at a hotel. Special kudos to David, who was particularly helpful.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank J_D_SFCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofiaHon, Gerente at Apartotel La Sabana, responded to this review, 22 July 2014
Thank you for your great review! We are so glad we could be the perfect closure to your trip to Costa Rica! We are the luckiest hotel in San José, our staff is composed of a very special group of people. They are caring, generous and creative!! We always try to come up with new ideas of how to make our guests more comfortable, so they can relax and fully enjoy our beautiful country. We hope to have the privilege of serving you again in the future. Thank you again and hope you have a great day! Best regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 14 July 2014 via mobile

We stayed at this hotel twice. Once after our arrival in Costarica and then bewore our departure. It was a great choice. The hotel is located near the Sabana park, just a few minutes from city center by taxi. The reception, the patio with the pool and the rooms are very nice, stylish equiped and clean. The staff is very kind and helpful, the breakfast is really tasty. By the way, they cook the best galo pinto in Costarica. Many thanks for your warm welcome and help, I was very sorry to leave. I will definitelly recommend you!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Petra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofiaHon, Gerente at Apartotel La Sabana, responded to this review, 15 July 2014
Thank you so much for your great review!! We are so glad you liked our Gallopinto!! Our lovely cooks have worked hard perfecting the exact recipe, we think they are very close to getting there! Just as the Gallopinto, we try to put passion and care in everything we do, we are so glad you noticed and that you enjoyed all aspects of the hotel. We hope to have the privilege of serving you again very soon. Hope you have a great day, best regards!!
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orange county
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed 11 July 2014

Last night in Costa Rica before our return flight. I decided to try to save a little by booking this hotel. I ended up paying for it by a hard bed. They gave us a queen size bed but is really a double size. The air condition was an individual one right next to the bed, very noisy and uncomfortable blowing at your face. My husband put a chair with a blanket to obstruct the direct flow on your face. The pool looked beautiful. But we did not use it. The breakfast was good but I got there too late, they served until 9:30. Parking was good, very secure. But I won't try to save money at the cost of being uncomfortable again!

  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank panamex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofiaHon, Gerente at Apartotel La Sabana, responded to this review, 15 July 2014
Thank you for your comments. We are so sorry you found the bed to be too hard. All our beds are fully orthopedic with an custom extra thick layer of non-memory foam to ensure confort. Also, they are standard queen size, 1.90mts X 1.60mts. We will immediately check the beds to ensure they are all in good conditions, as well as the air conditioning units. Thank you for letting us know about your concerns, they really help us improve. We hope that you give us an opportuninty on your next trip to San Jose, and allow us to offer you a much better experience than last time. We are confident we can do better! Thank you again and hope you have a wonderful day. Best regards!
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Hamilton, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 July 2014

We had a lovely stay here and got to relax by the lovely pool after our very very long flight. Very close to the park. Breakfast was very good. Room was very clean and had everything that we needed for our stay.

  • Stayed June 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank TLTNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofiaHon, Gerente at Apartotel La Sabana, responded to this review, 15 July 2014
Thank you for your great review!! We are so glad we could help you recover from such a long trip! We are very lucky to have a great group of people working for us. They are kind and generous, and this shows in their work. They will be very happy to know you enjoyed your stay with us. Thank you again and hope you have a great day! Best regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Apartotel La Sabana

Property: Apartotel La Sabana
Address: Sabana Norte | From Rostipollos Restaurant 150 Meters North, San Jose 658-1200, Costa Rica
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in San Jose
#3 Romantic Hotel in San Jose
#3 Family Hotel in San Jose
#5 Business Hotel in San Jose
#8 Best Value Hotel in San Jose
Price Range (Based on Average Rates): £
Hotel Class:3 star — Apartotel La Sabana 3*
Number of rooms: 32
Official Description (provided by the hotel):
Apartotel La Sabana is the perfect mix between an apartment and a hotel.Our fully serviced apartments are the ideal lodging with the comfort of home yet with all the benefits of a hotel, such as room service, front desk services, private parking, laundry, safe deposit box, breakfast and more.We have very competitive rates, specially for long-stay trips either for a single corporate business traveler, for family groups or groups of friends.Enjoy all the privacy that you need with great independence in a friendly environment. ... more   less 
Reservation Options:
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Also Known As:
Apartotel La Sabana Hotel San Jose
Apartotel La Sabana San Jose

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