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“Pretty awful”
2 of 5 bubbles Review of Cocoon Hotel

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Cocoon Hotel
Ranked #59 of 85 Hotels in San Jose
London, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Pretty awful”
2 of 5 bubbles Reviewed 24 August 2014

Our room was shabby. It had one small window with a view of a wall about a metre away (so very little light). There were not enough hooks for the curtains, so they drooped down from the rail. We had a bare light bulb hanging from the ceiling. There was a distinct smell of something not too nice coming from the bathroom. Everything, perhaps with the exception of the decent-sized TV, was as basic/cheap as it could possibly be. The breakfast was OK, but served up in an anaemic white room which was otherwise hidden behind metal shutters. We had booked for four nights, but left after just one.

Stayed August 2014, travelled with family
Helpful?
2 Thank TelAway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Administrador C, Gerente at Cocoon Hotel, responded to this review, 15 September 2014
Dear customer it is a shame that we could not satisfied your expectations with our building and specially the room you received, we seriously take your comments in order to improve our service and facilities, it was a pitty that we could not know your points on the right moment to see if there was something we could have done, however we do appreciate your honest point of view, we will consider it for further reservations. Thanks for your contact and greetings from Cocoon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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484 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
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English first
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 23 August 2014

We choose to stay at this hotel because it was near the Caribenos bus station, which we needed to be at to take public transport to Tortuguero the next morning. There was nothing fancy or special about this hotel, but the location was good. We did venture out for dinner at the Central Market, and the area did look a little sketchy, but if you're smart about it, it will probably be OK. The rooms were adequate and clean. There was an in room safe which was helpful. The walls were pretty thin and you could hear your neighbors at night. But breakfast was upstairs in their restaurant which was pretty nice and had a nice view of the city. It was made to order, but fairly quick which we appreciated. Overall, it was a decent hotel, but the best part was you can walk to the bus station.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank steponmeloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cuernavaca, Mexico
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 22 August 2014

We stayed at this hotel owing mainly to issues of cost. It seems that hotels in San José and Costa Rica generally are not cheap. This hotel too included breakfast, although it has to be said the breakfast was fairly meagre. Some people may find the location a bit intimidating - there are several night clubs (I think more like strip clubs) nearby and there is a seedy vibe on the street. The hotel itself is clean, the staff are very friendly, and the rooms acceptable. I found the rooms very damp but I think that is probably more a general reflection of Costa Rica. We stayed at this hotel twice, the second time we were given a room that was not as well equipped as the first; there was no reading lamp and there was damp on the ceiling. Overall, the hotel is ok but not great.

Room Tip: I would suggest asking to see the room first.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Ubernaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
44 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 6 August 2014

I stayed at this hotel for one night. It is located in downtown San Jose. It is located near the red light district of the city. My Costa Rican friend told it was a bad part of town and was visible scared when we were there. I asked here if she had ever been to this part of town and she said no and only heard about it. There was nothing alarming when I was there. When arrived in evening people were lined up around the corner to catch a bus. There was nothing alarming going so dont worry about the area. When we enter the hotel, we were greeted by Andrea at the front desk. I told her I read reviews on Tripadvisor and everybody mentioned her. She was very nice and helpful. Check in was very quick. My room was on the first floor. It was a standard room. It had everything you need. A king size bed, tv, closet, and a safe. Wifi worked well in the room. The room was clean and so was the bathroom. The rooms are not as modern as the lobby suggest it might be but I was a comfortable stay. The price was right and the location was fine with me. I would stay here again.

  • Stayed June 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Q S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 13 July 2014

We stayed at this hotel for just one night in San Jose. The staff are nice and friendly, guarded parking is included and breakfast is included continental style. Located in the charismatic slums of San Jose only 7kms away from the airport, this hotel is perfect if you just need a place to crash. It sure beats staying in a hostel and sharing a room with strangers. Pretty clean overall, and they make a good espresso in the morning.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank MilenaMarkovic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 5 July 2014 via mobile

Traditional contemporary Cute hotel in the center of san jose , conventienly located as a. Overnight stay In the capital !! we arrive at night so We spent 2 nights. ', & was spending 7 days in Manuel Antonia , 'hotel. Is 5 minutes walk to restaurant & shop ! It was a great stay at cocoon the staff was Amazing & very accomadationing to myself & my family ! Great hotel looking forward to returning for winter vacation

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juliemcintosh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 May 2014

After a nice vacation I came home and realized that I felt really good staying in this hotel . I was very comfortable staying here and really enjoying Costa Rica. It was beautiful and the people were very very nice.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ashley a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Administrador C, Gerente at Cocoon Hotel, responded to this review, 4 June 2014
Dear Ashely we are more than glad for your comments and even more knowing that you enjoyned your stay with us. We are and will be open for you anytime you'd like to come back, hope you could had a nice trip, Best regards,

Cocoon Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cocoon Hotel

Property: Cocoon Hotel
Address: Calle Central, Avenida 9, San Jose 10110, Costa Rica
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access Airport Transportation
Hotel Style:
Ranked #59 of 85 Hotels in San Jose
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Cocoon Hotel 3.5*
Number of rooms: 44
Official Description (provided by the hotel):
Located in the heart of San Jose, Cocoon Hotel comprises a unique experience of relaxation and comfort in a pleasant atmosphere. Our guests enjoy a combination of exceptional service, good price and quality facilities. It is a great place for business trips, or a quick stay to see everything the city has to offer before exploring the country. Cocoon Hotel is located walking distance from the most important sites in San Jose, such as The National Museum (6 min.), The National Theater (3 min.) And The Pre-Columbian Gold Museum (4 min.); Also very close to the major bus stations of San Jose. ... more   less 
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