the worst experience ever. my boyfriend and I decided to try the new restaurant. service was good, the waiter was polite and knew his menu, he offered us the daily special and we took it.
it was pasta. when it arrived and we set out to eat I stir my pasta and there it was, cooked within the pasta, a dead cockroach. it as completely disgusting. I regret not taking a picture, the waiter called the "manager" and she just arrived to the table like if the issue was not important, and decided she was still going to charge for the meals!!!!!!!!!!!! i wouldn't have paid a penny, but my boyfriend was polite enough to do so, knowing we will NEVER come back.
I just think the situation should've been managed differently. even if it shouldn't, those things happen, but the so called manager should've tried to a large extent, to solve the situation differently. that was immature and very unprofessional of her.
more because of her attitude than for the incident they have lost at least 10 clients, all my piers at work were informed.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.