By far the absolute worst hotel I've stayed at in Costa Rica. Poor EVERYTHING, including customer service. No lights on in the hallways, no hot water, had to keep complaining and have workers come in and out of my room. As a woman traveling alone, this is a very scary place. I took pictures of the workman and 2 men in suits standing in my room as I was standing there in a robe awaiting hot water. Andres (supervisor) ran the guys out as fast as he could, like little school girls. I demanded that Norman Monge the manager call me, however, they told me he wasn't in and said they would have him call me and then Maria (the so called Operations Manager) called me and said he wouldn't be calling me and that he wouldn't be in until tomorrow afternoon (very convenient since I am only staying one night and they know it) This hotel is way overpriced for what you get, I highly recommend any other hotel, as this hotel has horrible customer service and they really don't seem to care. Andres then started yelling at me in the hallway and telling me that I couldn't photograph them without their permission, I told him to call the police...this was THEIR problem. This just goes to show you how this hotel treats its customers. This place gives Radisson a bad name. This experience was so bad I am contacting Carlson group who owns Park Inns by Radisson and filing a formal complaint. I WILL post the photos when I return home to Atlanta
- Official Description (provided by the hotel):
- We are located just steps from Paseo Colon, SJ's main avenue and walking distance from downtown. Just minutes from the major business and shopping centers of our capital. We are a new, fresh, fun, and environmental friendly hotel of 125 rooms beautifully designed, including 10 suites (60mts2) ideal for long stays. In addition to our RBG Restaurant Bar & Grill, we offer 2 Bars, one located next to the pool, Gym, Business Center & Outdoor Pool located on the 3rd floor. Also we offer underground free Parking and 10 Meeting Rooms to accommodate up to 250 people ... more less
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