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“Excellent Front Desk Staff”

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Taormina Hotel and Casino
Ranked #15 of 84 Hotels in San Jose
Certificate of Excellence
New York City, New York
1 review
“Excellent Front Desk Staff”
Reviewed 6 March 2013

The hotel is the refurbished Clarion Hotel. We paid $50 a night and that has to be the best deal in Costa Rica.
For a third world country, this hotel is very nice - set your expectations appropriately and you will be pleasantly surprised.

What really stood out was the front desk staff, in particular, Marianna. She was friendly, attentive to our needs, and she encompassed everything a guest of hotel desires in the front desk staff.

i would stay at the Mona Lisa again if they had the same high quality trained staff.

Mike
New York

Room Tip: We saw three rooms on third floor. all remodeled and nice by costa rica standards
See more room tips
  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mike s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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374 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (140)
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English first
Green Cove Springs, Florida
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 February 2013

I was the first guest in this hotel as they just opened and like all business there was a few items that needed touch up, but the place was always spotless. The staff was the best I have ever encountered and I have stayed in hotels across the world. restaurant has good food and security was perfect. cabs right outside the hotel but I mostly walked as it's right near central ave where the shops are.

The place was so nice I extended my stay 3 more days. The owners and managers are on site to make sure everything was perfect. Thanks Guy for all your assistance. you a class act.

Captain

  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank CaptainCosta87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buenos Aires, Argentina
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 June 2011

ridiculous breakfast (no yogurth, NO BREAD, no jam), outdated and old fashioned, shady atmosphere with a casino inside the hotel. S L O W internet connection and no safe in the room, although advertised. Lukewarm water and un-maintained bathroom facilities. I have to say the staff at the reception was very helpful setting us up with a cheap car rental and travel advice. other than that, it would have been absolutely wasted money (we still think it was).

  • Stayed March 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank greenbuble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jonesieinhavana, Public Relations Manager at Taormina Hotel and Casino, responded to this review, 11 April 2013
While I sympathize with you in having a bad experience, I'm pretty sure you stayed at a different hotel. We opened our doors in Early February, not two years ago, as your review states. Also, we are not a 'branded' hotel. We are a unique, privately owned hotel. And while our restaurant does serve breakfast, it is not included in the discounted room rate.

As a newly opened hotel, we would ask that you be more careful when writing reviews in the future. Your two year old negative review of another hotel leaves a bad impression on our future guests we work so hard to get.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Taormina Hotel and Casino

Property: Taormina Hotel and Casino
Address: Avenida 11 Calle 3 Bis | Barrio Amon, San Jose 10103, Costa Rica (Formerly Hotel Mona Lisa)
Phone Number:
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Beverage Selection Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #15 of 84 Hotels in San Jose
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Taormina Hotel and Casino 3.5*
Number of rooms: 87
Official Description (provided by the hotel):
Taormina Hotel and Casino is strategically located in the historic neighborhood of Barrio Amon in San Jose, Costa Rica near the Financial Center of the Capital. It is close to cultural attractions, entertainment, and only 25 minutes away from the Juan Santamaria International Airport. The property features 90 magnificent rooms, distributed in a four story building. We're a very inviting hotel with a distinguished Costa Rican style and a friendly bi-lingual staff. ... more   less 
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