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Palma Real Hotel & Casino
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Reviews (442)
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All reviewsmini barcosta ricanational stadiumbig parksabana parkroom facingminutes walkingfree transportationrooms are comfortabledouble bedhotel is locatedrestaurants within walking distancevery nice hotelnice stayfree breakfast isnice roomtaxi ride
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135 - 140 of 442 reviews
Reviewed 3 July 2012

The Barcelo is a great hotel!! You will not be disappointed, I have absolutely nothing bad to say about the staff (who are all bilingual), facilities or service We stayed for 5 nights, were greeted with a Costa Rican drink and escorted smoothly to our rooom with Jose, the AWESOME bellman/concierge. Jose helped us get acclimated, ensured we were comfortable and remembered our names and greeted us everytime we entered or exited the hotel.
We had to switch rooms because a group of children were there having way too much fun. The staff quickly and happily changed our room that same night to an equally nice room and made sure we were happy with the change.
Javier, the bellman/concierge was AWESOME in setting up our tours, giving great recommendations adn even creating a beach day for us around our schedule. KUDOS to Javier, he wasalso super friendly and personable. Jose, Javier, Christian (at the frint desk) all made us feel like family from the time we arrived until we left.
As icing on the cake the food was OUTSTANDING!! We eagerly looked forward to breakfast each morning and ate dinner one night also.
Thank you, Barcelo for an awesome vacation!!! I can't wait to come back!

Room Tip: ALL ROOMS ARE AWESOME! You get either a city or gagrden view - both are nice.
  • Stayed: June 2012, travelled as a couple
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Thank DiaJackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 July 2012

Dear Guest,

Thank you very much for your comment, We are extremely happy and excited to provide quality service and comfort as you experiment.

Be more than welcome on your next trip to San Jose, Costa Rica to your house.

The entire staff of the Hotel will be a pleasure to serve you again.

Again thank you very much



Carlos Ruiz
General Manager
Barceló Palma Real

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Reviewed 20 June 2012

We stayed here the night we arrived in Costa Rica. It is possible that we just got a room that was not renovated yet but the room was very outdated. It smelled musty and stale. The staff was very kind and very helpful when we needed anything. The breakfast in the morning was good as well.

  • Stayed: May 2012, travelled as a couple
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1  Thank natty85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 22 June 2012

Dear Friend of Trip Advisor

On behave of all the team of Barceló Palma Real thanks for your comment , after the last visit to our Hotel.

I have shared your comments with our Housekeeper and our Maintenance Manager to check the rooms and that incidents such as this indicates not present in the future again.

Let me first thank you for your comment about the service and breakfast and expose our sincere apologies for the detail of the room.

On your next visit to Costa Rica please consider us again in order to attend to personally.

Thanks,



Carlos Ruiz
General Manager
Barcelo Palma Real

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Reviewed 12 June 2012

We arrived in Costa Rica very late to start our honeymoon. We first swung over to pick up our rental car and then had to find our way to the Barcelo Palma Real. Honestly, the location from the airport was not ideal. One of the main roads was under construction and our GPS had a hard time getting us there without using that road. It was late enough that traffic was pretty much non-existant, so we arrived without incident. Lucky! Check-in was easy, but not exceptionally friendly. We didn't know where to park and ended up getting yelled at by a parking attendant in front of the casino (literally... yelling, arms flying. Oops). A tip for those staying here: you can't park along the street in front of the casino. You sort of sandwich in to the tiny space between the flag poles. Not a big deal, just good info.

The room itself was a good size and looked as if it had recently been updated. The floors were nice and it was decorated well. I struggled with using the key to get the lights turned on, but eventually figured it out. Absolutely operator error on that one. The space was clean, bathroom was functional, and the bed was pretty comfortable.

The included breakfast buffet was actually really good. The staff looked at us suspiciously for most of the time we ate, and we were one of only three tables there. The area we sat in had a lovely breeze from outside and had a really nice atmosphere. Breakfast was delicious. The cheese choices were a big hit. In fact, my husband spent the rest of our 9 days in Costa Rica trying to find one of the cheeses we ate at Barcelo to buy and bring home. No luck.

Check-out was also easy and simple. Our room had been pre-paid so we didn't expect much trouble. For being there less than 12 hours, it suited us just fine. The only real disappointment was the quiet disconcerting attitudes of every staff member we met. Not at all what we exected or experienced elsewhere.

  • Stayed: March 2012, travelled as a couple
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Thank detdanielle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 June 2012

Dear Friend of Trip Advisor,

We appreciate your comments of last June 22, 2012. Your comments really help us in performing our daily dutys, we hope to serve you again in our Hotel.

I have reviewed with each department manager your comments and take the necessary corrections, especially that of the friendliness of our staff at the front desk.

Again I invite you to visit us again and again to experience our service and changes.

Best reagards,



Carlos Ruiz
Director Hotel Barceló Palma Real

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Reviewed 5 June 2012

The lobby, main floor, and restaurant areas are beautifully contemporary - with paintings, sculptures, beautiful plants and flower arrangements. The staff were congenial and extremely helpful for non Spanish speakers. The restaurant serves a delightful breakfast buffet with fresh fruit, pastries, hot dishes and omelet service, The cheese bread is a must try also. The lunch/ dinner menu covers most tastes and just as delicious. The room we had was large and comfortable. It was very clean, as we were there for a week our maid was very good about working around our schedule of going to breakfast and organizing to go out for the day. The Sabana Norte is a park about 200meters south. Everyday there were runners in the park, at the east end is the Museum of Modern Art. About 300meters north of the hotel is atiny commerical area with a tasty little bakery and small convenience store -bottle water, chips,etc.

Room Tip: If you are a light sleeper, you may want an interior wall room, one that is on the street can have more of a breeze at night for sleeping but if you leave the windows open there is some activity between 7:30 to 8:00am.
  • Stayed: May 2012, travelled with friends
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Thank brinda s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this reviewResponded 8 June 2012

Dear Guest,

We thank each of your comments, your stay at our hotel was for a week and the experience was pleasant, to share our facilities and some good treatment of our employees is the least that we can offer you. We are available when you want to come back and visit us. We appreciate your suggestion made during your stay, it will be taken into account to improve our service provided to all guests.

Best Regards,



Daniel Navas
General Manager
Barcelo Palma Real

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Reviewed 23 April 2012

Good location and rates, friendly and nice people. Breakfast is good and service is very good.
My room keeper was Patricia Delgado and she is an amassing rom keeper

Room Tip: Top floor rooms are quieter, corner suites are great
  • Stayed: April 2012, travelled with family
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Thank Lorenlamam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nmurillo, Director General at Palma Real Hotel & Casino, responded to this reviewResponded 30 April 2012

Dear Guest,

Thank you very much for your comment.

The experience of our location and the efficient service provided, those benefits can be enjoyed in our hotel. Additionaly the breakfast is constantly varying, we will send your good comment to our employee.

Best Regards,



Daniel Navas
General Manager
Barcelo Palma Real

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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