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“Some good, a lot bad”

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Morazan Hotel & Casino
Ranked #56 of 78 Hotels in San Jose
santa rosa ca
Level 4 Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Some good, a lot bad”
Reviewed 26 February 2013

I book this hotel twice. The first time things where ok until it was time to leave. I received several call before the check out time trying to get me out. They said the have a reservation for the room... so did I! The second time I reserved a room they totally mess it up. I reserved a Mini-suite with my credit card, when I arrived they gave me a key to the smallest hotel room I had ever seen. I went back to the front desk where they told me there was a problem with the room I reserved... really. Long to short they let me out of the reservation and I move to another hotel; not fun!

  • Stayed February 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank james b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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60 reviews from our community

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    7
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Korean first
  • Spanish first
  • Any
English first
mississauga
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 January 2013

Had reservation for 3 nights, upon entering room we were overcome by the moldy smell . Room was clean but needs a serious renovation. Ricardo the front desk clerk was pushy and kept trying to sell us tours we said no, and when we tried to change the date for one on of our nights at the hotel he told us they had no room on that date. When he left we asked another employee and she confirmed they did have room, so Ricardo lied to us because we didnt take his tour and he didnt get his commision.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank eric j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these San Jose hotels

South Florida, Florida
Level 5 Contributor
71 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 29 January 2013

I've stayed in the Morazan around 20 times in all my travels through CR. I only like it because of the location, and that's about it. It's right slap in the middle of all the action. There are 5 casinos within minutes of each other from this spot. Right behind the hotel is a miniature dance spot called Key Largo (all working girls though) but it's nice just to go in and watch the action. Ricky Ricardo the door man is as about annoying as one can be. If you don't tip him, he will treat you differently through out your stay. Angie used to work the front desk, but not anymore, i sure miss her. Jose the Cuban guy is great, i think he went to the Europa. There is another Cuban girl that works nights that is an amazing woman too. They have a beautiful new girl working the front her name is Viviana, and they don't get much better looking than her.
The second floor is as noisy as all get out...the cars outside are a pain in the butt to listen to starting at about 5am. Also there is a disco/restaruant on the second floor that gets really loud on Friday and Saturday nights. However, what are you doing in your room on Friday and Sat nights??? So that shouldn't be a problem.
The drinks in that bar are expensive, the room service is expensive, but the tall goofy skinny dude that works in the bar at night is a great guy, i've known him for years.
For the most part the ladies that clean the rooms are very nice, including Grace the head house maid.
Cons (all in order)
RIcky Ricardo
Jose the manager
No WIFI
No Flat Screens
No Irons
Small Safes
Old furniture
Overpriced drinks and food in the restaurant
Price of rooms
No Fridge/Microwaves

PRO's
Angie/Vivian/Jose/Grace the head maid/Cuban chic that works nights
Location, Location, Location
Guest Friendly
did i mention Location??

Last bit of information. Don't use the pharmacy across the street, they are way overpriced. Just walk around, you'll find one that is much cheaper. The eye doctor across the street is a rip off also, i bought a pair of frames from him and when i got home they broke.

Last but not least, DO NOT wander around at night by yourself,
Hope this helps

Room Tip: If you want to sleep-in, in the morning, do not chose the second floors. The windows on the second...
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  • Stayed June 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jordan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quepos, Costa Rica
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 January 2013

A delightful hotel in the heart of a great city. Within walking distance to many cultural and historical sights. It was easy to get to and I was checked into my room in friendly style. The staff was helpful and saw to my every need. The room was clean and had a homey feel to it and the bathroom...pristine white. Wi-Fi signal....excellent. Breakfast was included and quite delicious. Happy hour specials revive the weary traveler. The price was most reasonable...it's an excellent location to take in the downtown scene. I enjoyed the shopping and bustle of city-life. My only regret...I didn't take in the casino...it looked fun.

  • Stayed January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Alinor777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 4 Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 23 November 2012 via mobile

Good average for the price. Recommended.

Pros:
- good location in middle of town.
- good security
- air con, room safe (extra charge), clean towels and bedding, soap, shampoo, plenty of hot water, free wi-fi on all floors, hairdryer, TV.
- lift (elevator)
- Reasonably clean
- Fried breakfast with bacon eggs, fruit salad and fruit juice, not at all bad. (Breakfast room a bit scruffy).
- Nice people (although no doubt underpaid, and you may have to work a bit to get behind the masks of a couple of "cool dudes")

Cons:
- rather tired and scruffy
- dated decorations
- musty smells
- battered and dated furniture
- big old 80s TVs
- through-the-wall 80s air con units, noisy, cheap and old
- crummy metal-framed windows with louvred glass
- paint splashes and carpet stains here and there
- TV in breakfast room, always on loud. (For whose benefit?)
- scruffy surroundings (normal for central SJ) but feels quite safe
- noise at night from lively bar nearby (stops about 12.00)

Looks like it had aspirations 30-plus years ago and was well-specified for then. But it has fallen behind the times, and maintenance and replacement have been skimped. You probably get the picture.

Ideally one might like them to upgrade the windows, curtains (drapes), electrical equipment, bathroom fittings, furniture, decorations etc. But that would put it into a higher price band, which is already well served by western chain hotels.

There is a busy but rather down-market casino (mostly coin-op machines) on the ground floor.

At night you will probably see men in the company of younger women, who are probably not their wives (not least because they are smiling at them). But that is everywhere in SJ. Security seems to take very seriously the job of making sure it does not cause any problems.

On balance it is good value, and a perfectly adequate place to stay for a short time if you're not too prissy. I paid £33 a night for a double with shower. Recommended.

Chris

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mr_Allsop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ingleside, Canada
Level 6 Contributor
248 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
Reviewed 28 October 2012

Excellent reasonably priced hotel in the downtown of San Jose on corner of Calle7 and Ave.1. Comfortable well-furnished room with excellent bed and linens. Hot showers. Strong box available upon request. I arrived at 0900 and they were kind enough to give me my room right away at no extra cost too. Competitive rates at $57 for single. Try their buffet on the 2nd floor restaurant. Not elegant but excellent Tico style food and friendly staff. For less than CRC3500, I left stuffed to the limit.

Room Tip: Try to get a room on Ave 1 side. If your room is overlooking the Key Largo bar, you wont get a lot o...
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  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Diverdan28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 27 September 2012 via mobile

Ireally dislike leaving negative comments, but I was itchIng for days after sleeping in one of their beds. They have a great location so I was able to stay out of the room & enjoy my time in San Jose.

The women who worked there were helpful & caring, even though their male bosses seemed to not treat them well. This hotel can do a lot to improve.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kahntra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Morazan Hotel & Casino

Property: Morazan Hotel & Casino
Address: 1st avenue & 7th Street | 75 meters South from the Morazán Park kiosc, San José, Costa Rica, San Jose 7712-1000, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > San Jose
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Casino Hotel in San Jose
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Morazan Hotel & Casino 2.5*
Number of rooms: 36
Official Description (provided by the hotel):
San Jose, Costa Rica's capital city, is the ever–growing center of the country's urban lifestyle, and Morazan Hotel & Casino is right at the heart of it all. Whether you're looking to visit the city's landmarks, such as the National Theatre, learn about Costa Rican art, culture or history in one of our many museums, including the National and Jade Museums filled with wondrous pieces of aboriginal heritage, partake on business activities in one of the thousands of companies and institutions allocated in San Jose, enjoy the local and international gastronomy or simply have a good time making part of the city's nightlife, this is the place to be. At Morazan you don't stay with strangers, you visit friends, and we are always happy to do anything in our reach to make sure you have a wonderful time at our hotel. Whether you're here for a vacation, just spending one night or simply to enjoy a meal at Tropical Sport Bar & Restaurant, there will always be a smile waiting for you. 20 flat screen TVs and premium satellite cable let you enjoy all the major sports events at our Sport Bar & Restaurant, from the thrill of the Super Bowl to the adrenaline of a UFC fight, our delicious menu is the perfect companion for a perfect evening. Are you feeling lucky? Casino Tropical on our main floor is open 24/7 to let you test your luck in our variety of slot machines and card games, so you can win big without ever even leaving the building. With the friendliest staff in San Jose and one of the best menus for a casino of its class, the biggest risk you take is wanting to move in with us permanently. Contact us to learn more about our personalized services for groups or businesses, such as special meal plans, a fully equipped conference room, an upcoming business center and much more. We can't wait for you to visit us, so make your reservation now! Morazan. More than a client, a friend. ... more   less 
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Also Known As:
Hotel And Casino Costa Rica Morazan

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