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“Outstanding Customer Service”

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Kenai Princess Wilderness Lodge
Certificate of Excellence
Twickenham, United Kingdom
Level Contributor
129 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Outstanding Customer Service”
5 of 5 bubbles Reviewed 8 July 2013

Let me first be clear... I did not actually stay at the hotel. I tried making a reservation through the website thinking I was making a reservation at the Cooper Landing property. Unfortunately, I was actually directed to the website for their Glenn Allen location! Two days before our trip to Cooper Landing, I identified the problem. I called the customer service line and explained my situation. I was given a full refund. This type of customer service is the kind of thing that ensures customers come back. I will surely keep this hotel on my list of places to book some day.

I did visit the lodge during my stay in Cooper Landing and the setting is beautiful. One of my favorite things is the fact they have trails all the way down to the Kenai river and amazing views of the river from the balcony near the restaurant. We had lunch and brunch on two separate occasions at the restaurant and if the views don't get you, the food certainly will. I recommend a visit to this lodge even if you are not staying there.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Alliejay76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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261 reviews from our community

Traveller rating
    174
    56
    19
    7
    5
See reviews for
77
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • German first
  • Polish first
  • Any
English first
West Branch, Iowa, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 July 2013

We stayed two nights on the land portion of our cruise. The hotel was wonderful. Our room was spacious with a wood burning stove. Tastefully decorated with everything that was needed for a wonderful stay. Restaurant was excellent as was the bar area which offered similar fare for less dollars. Service was excellent. The grounds were nice to walk in and the hike to the river was memorable but would have been better without the bugs but that is nothing the hotel could control.

Room Tip: I think all of their rooms except in the lodge are similar. Some are a longer walk to the main lodg...
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janesville
Level Contributor
162 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed 2 July 2013

Did not stay at the resort, but ate in the restaurant so only rating on that.
The view from our table was amazing overlooking the Kenai River. They also have a very nice large deck you can sit out on to eat & drink. Have a telescope on the deck.
We both had steaks for dinner which were very good.
The service was excellent.
As everywhere in AK the food was expensive.

Room Tip: Did not stay at resort, just ate in restaurant so only rating on that.
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Roxane E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan
Level Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 29 June 2013

We stayed here 2 nights on our land portion of cruise. Great setting!!! Our room had pation and wood burning stove. Very peaceful setting. Took walks around the property. Lodge was an inviting place, and back deck was very inviting. All the personal were very helpful and friendly.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kpass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex
Level Contributor
73 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 25 June 2013

Best of the Princess lodges. Spacious and peaceful with a much needed wood burner. The food too was outstanding so much better than the bland fare on the cruise ship and in the other lodges. Set in lovely countryside not unlike our lake district with easy woodland walks on site

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lrpEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hervey Bay, Australia
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 16 June 2013

This was the best by far of all the Princess Lodges, staff, rooms and scenery were all amazing, loved everything about this lodge, food was great in a lovely setting.The deck out the back was a great place to sit and have a drink or a meal. Great little gift shop as well.Loved it.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marye60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connecticut
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 31 May 2013

The view from the lodge is OK, (I was in building 15) but nothing like Wow or Amazing! Experienced very poor customer service in restaurant. When the waiter was back with drinks, requested to change the salad entree (he didn't even bring the appetizer that time), he gave me a strange look & responded that he already put the order. I could argue, but I was on vacation & didn't want to make it a big deal. I had the salad I ordered. The service was not fast too. They have mosquitos in the room, but no mosquito spray or net on the bed. I did not find the front desk service very professional, staffs definitely need training. The service does not match with the price, it could be better.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarmin16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kenai Princess Wilderness Lodge

Property: Kenai Princess Wilderness Lodge
Address: Mile 47.7 Sterling Highway, Cooper Landing, AK 99572
Region: United States > Alaska > Cooper Landing
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 13 Speciality Lodging in Cooper Landing
Price Range (Based on Average Rates): £
Hotel Class:3 star — Kenai Princess Wilderness Lodge 3*
Number of rooms: 86
Also Known As:
Kenai Princess Wilderness Hotel Cooper Landing
Kenai Princess Wilderness Lodge Alaska/Cooper Landing

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