Booked this hotel for my honeymoon, i thought it was a good place to stay for location, near muri beach, and the price, very cheap for the area and for rarotonga in general.
I booked directly with the owner months before arrival, i pay 100 NZ$, one night deposit to guarantee everything and i wrote to the owner 1 week before my departure to be sure that everything was ok with my reservation and she told me YES! i organize like this: we arrived to rarotonga, one night there, next day to aitutaki island and we go back to this same place at the end, before departure until french polynesia.
When we arrived to the small airport of rarotonga she was waiting for us, everything was perfect, but in the car, while we were going to the bungalow, she told me that normally she was very organized but this time no, she was in wrong, she was booked more bungalow and i don't have my bungalow for this night!!! This is my honeymoon, please, i said to her, don't ruin my first stay in cook island please.
So, she told me that everything will be fine, because she reserved another hotel for us, no matters if it cost more, she put the difference, to apologize. this is what she told me.
Well, i was happy that everything was fine, she took the the saturday market in the main city, and we went back to her property in the afternoon. She drove us to the hotel that she reserved for my honeymoon: a dirty and disgusting place near avarua; horrible!!!! she told me that this is the only place that she can find, because everything was full.
Just because i was very very angry with her ad i didn't trust her anymore, we went out from this dirty place, until the centre, i called with public telephone another hotel and it had another available room for us, we spent a lot but it doesnt' matter, nobody can destroy my honeymoon.
we've been to this hotel and stay very well. i was very very disappointed with the owner of sunrise bungalow, also because i'm not believe that she try to solve the situation, this is what i think.
Next day we had the flight to aitutaki island, she offers her help to apology again, she told me that in the morning she took us to muri beach, then she bring us to the airport. I accepted this time but she've never arrived to the hotel to bring us to muri and the airport. I took a taxi, 20 NZD, but it doesn't matters again.
It was the first and i hope the lonely time that i had an horrible experience in one hotel, many years of travelling and it was the worst experience that i have ever had with an owner , i don't know why, but she really was bad with us!!!!!
The problem was that we had to sleep again in this property after aitutaki.. the owner wasn't here, she was in NZ and everything was fine this second time.
They brang us to the room, the room was very nice, just in front to the ocean, to apologize for the bad experience, in the fridge milk, marmelade for breakfast and a bootle of wine to apologize again but i can't excuse what this happened, i'm sorry but i only put 1 star rank to this hotel and i've never go there again even if the room is very nice, the kitchen is fully equipped and we are near muri beach ( 3 km walking)
- Official Description (provided by the hotel):
- Absolute oceanfront ocean and garden bungalows and 2 bedroom family house.9m from Muri Lagoon fully self catering bring yourselves and your bagsset in 4800 square metres of sand and garden privateswimming pool gas bbeque tour desk complimentary snokelling equipmentideal for groups families and couples ... more less
- Reservation Options:
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- Also Known As:
- Sunrise Beach Bungalows Hotel Rarotonga