My husband and I scheduled a jet boat kayak tour for August 29, 2012 with Andy at Alaska Backcountry Access using our Northern Lights Coupon and were stood up at our boat ramp meeting location. Andy contacted us about a week before our scheduled date to try and reschedule something more to his liking, which was unprofessional to begin with, but his poor communication (not answering calls and late responses to emails) led to no confirmed changes before our trip. To be fair, we did not have cell phone service once in Alaska, but we did have e-mail at our B&B. His e-mail message the day before our trip stated we were still on. However, he simply decided not to show up for our scheduled tour. As you can imagine, we were a little disappointed and decided to see if he might be at his business to get some answers. We could not find any identifiable Alaska Backcountry Access business at the listed business address. We went to the post office in Girdwood and the employee there told us which building he worked out of, but it was closed. Don’t waste your precious Alaska vacation time. I don’t think he’s a scammer because he did not charge us for a trip we didn’t go on, but still unprofessional. Judging from other Trip Advisor reviews I’m thinking if you plan to use a coupon for your tour you might want to make back-up plans.
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