Made reservations on the hotel website without any issues. Check in was easy. Desk staff at night was helpful but day staff seemed to hide in the back room. I had to go back and ask a question and the lady didn't even get up to address me, she just sat there. We had room 415 on the end which was huge. We liked the mix of old furniture with newer. We also liked the fact that this hotel was far enough away from downtown but close enough to walk. This room had amazing views of the channel and Douglas across the way. Restaurant and bar attached. In fact, there are no ice machines - you have to go to the restaurant to get ice from them. Decent food at the restaurant, a little high in price though. Some construction going on behind, can be a bit noisy but no major issues. On our checkout day, the lobby smelled of marijuana. Suggestions to hotel management: add laundry facilities (ALCAN and/or AMHS travelers could really benefit from this). Have day staff complete a customer service course.
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- Also Known As:
- Prospector Hotel Juneau