There are many other accommodations in Juneau from hotels to bed and breakfasts, any experience would be better than the accommodations and customer service provided at the Prospector.
I had arranged for six employees of my organization to stay at the Prospector Hotel due to its location in Juneau. Upon the second day of their stay, three of the six woke up to sewage in their bathtubs. The three were initially told there were no other rooms available, something must have become available because a few hours later the three were moved into different rooms on a different floor. Perhaps I am out of line but at that point I expected the three individuals to receive an offer of some compensation for waking up to raw sewage in the bathtub of their rooms, this did not happen.
After receiving the credit card statement with the charges for the rooms it was clear my organization was overcharged, on top of that the charges were not broken down to make the allocations easier to decipher. I have been trying to reconcile the charges for two weeks with only a portion of the reimbursement accounted for. The general manager will not return my phone calls after many messages. Still no compensation for the ongoing trouble offered.
Needless to say the customer service and accommodations are subpar and should be avoided.
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- Also Known As:
- Prospector Hotel Juneau