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“Charged us a cancellation fee without informing us in advance”
Review of Silverbow Inn

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Silverbow Inn
Ranked #4 of 27 Juneau B&B and Inns
Certificate of Excellence
GreenLeadersSilver level
denver, CO
Level 3 Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Charged us a cancellation fee without informing us in advance”
Reviewed 24 March 2008

We were forced to cancel a reservation at this somwhat "haughty" hotel. Although we were well outside the cancellation deadline we were charged a fee ($10) for cancelling. This is bush league and cavalier. One of our reasons for cancelling was the lack of parking mentioned in many TripAdvisor reviews. When we discussed this with the management and asked about options they responded that the parking was for the Bakery and certainly couldn't be expected to be available to the hotel guests! "You could try to find something on the street" was their suggestion. For $200 a night we expect a better attitude and more honesty.

Stayed March 2008
Helpful?
3 Thank kerryogorman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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303 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
Salt Lake City, Utah
Level 5 Contributor
53 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 22 January 2008

This is a quaint, small, motel in the center of downtown Juneau. It's connected to their own bagel bakery and restaurant which is used to serve breakfast to guests in the mornings.

The room I stayed in was just large enough to hold the full size bed with a little extra room for a small desk along with a outdoor chair. Their wireless internet service is adequate for an email or basic web surfing only.

Although some of their rooms are larger there are more spacious and modern options in Juneau for the price. This motel is more for a short weekend get-a-way for a couple but is not suitable for business travelers.

  • Liked — Location
  • Disliked — Rooms size and slow internet connection
  • Stayed January 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Chase71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon, Portugal
Level 4 Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 3 September 2007

Silverbow Inn is located in downtown Juneau, the right place for shopping and to visit Mount Robert (one of the top Juneau attractions). There are also some restaurants at the harbour opened until late hours (serving dinner until 10pm). We felt at home because the staff was very helpful and gentle and the building and its rooms are furnished as if it was your home, with family photos, books …. Moreover, you can find everything for your personal care in your room or just by requesting to the reception. Concerning to the breakfast this is another positive thing of Silverbow Inn. In fact, you have fresh bread (many types since close to the hotel there is a bakery and a restaurant), you can make your own waffles, eat several delicious cookies, among others. In the afternoon we can enjoy a happy hour, celebrating with wine and cheese. It is quite small so you have to book a room a few weeks ahead (fortunately a new section is under construction that will offer 5 additional rooms).

  • Liked — Staff was very friendly and the breakfast
  • Disliked — Didn't have an elevator
  • Stayed August 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank PT_Tourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TX
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 August 2007

We stayed here for two nights in August 2007. It is located conveniently in the downtown area, close to shopping and good restaurants. The staff was quite friendly and helpful. It is an old historic hotel, with three stories and just a few rooms..and no elevator.....not modern, but definitely for those who want a unique experience, not just one in a "cookie-cutter" hotel. The breakfast area is in the lobby, where they serve baked goodies from the bakery next door. It was also a fun gathering spot for the wine & cheese tasting in the evenings....where we sat and visited with some of the other guests that were staying there. Great fun!!!
Nancy F., Texas

  • Stayed August 2007, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank traveler0810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, TX
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 August 2007

We (two couples) spent three nights at the Silverbow Inn. We had reserved two hill view queens; one of the rooms was actually a king. There is no view to speak of - the inn is sandwiched in between various buildings; there is a slice of a mountain view (not a big deal, as we did not intend to sit in our rooms!). The rooms are small (space for the bed and a tiny desk), but there was useful storage in drawers under the bed. The beds were very comfortable. It is an old building with the things that go along with that - stairs, creaky floors, etc.

The weather was warm while we were there and there is no a/c. Open windows helped with the temperature, but it was noisy. There is also construction going on on the deck that adjoins some of the rooms (including one of ours).

The rooms and bath were clean and tidy. The common areas are cluttered, but you sort of expect that in a place like this!

The breakfasts included a hot item (fritatta) as well as bagels and other bakery items, granola, waffles, etc. There is also fruit for the taking. Worked great for us.

In the common area there is a fridge where guests can place a few items; there is also a free computer for internet access (thanks!). The staff were uniformly helpful with restaurant reservations, getting laundry done, etc. Parking is VERY limited.

The bakery adjacent prepared 4 box lunches for us on short notice that were delicious!

  • Liked — Location, staff and funky atmosphere
  • Disliked — Difficult parking
  • Stayed August 2007, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank TexasBabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juneau
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 August 2007

First, I would like to say that the Silverbow has great food. However, they forgot the catering for a wedding event! Accidents happen, but the day before the wedding the owner expected my husband and I to be able to sit and wait for her (she had a meeting for 2 hours). Also, they wanted to charge us a very steep price for the delivery of the order. We had come to pick up the order. Because of the number of errands we needed to do we could not stop by prior to the event and pick up the order that had been forgotten. We were on a tight schedule.

We had just ordered lunch. The poor customer service we had made it next to impossible to enjoy the meal despite it being good.

It was all terribly disappointing. I recommend the Valley Breeze In. They cater and have delicious baked goods! They are well priced.

Once again, Silverbow does have good food. But, I would not recommend them, it truly was not worth the hassle.

Stayed January 2003, travelled on business
Helpful?
2 Thank mountainsJuneau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level 5 Contributor
84 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 11 August 2007

We were supposed to spend two nights at The Silver Bow and canceled after the first night. Why?

1. The room was exceptionally small
2. The tub had lots of rust around the spout
3. We waited 15 minutes for a plate of bagels while the hotel-owned bagel restaurant (20 feet down a hallway) was bustling and full of bagels/pastries/breads, etc.
4. We were told it would be an HOUR wait for the hot breakfast dish!!! We didn't have the time to wait for this even though it was included in the $165.00 night room rate!!!!
These issues aside, there were some positives about the hotel including a nice homey/funky, European pension feel. The pastries next door were exceptional and the staff (in general) were very helpful and nice.
All this would have made sense if the room was $80/night. But we moved to the Best Western, saved $30, and had a (cold )breakfast that we served ourselves.

Stayed June 2007
Helpful?
3 Thank TravelforfunSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Silverbow Inn

Property: Silverbow Inn
Address: 120 2nd St, Juneau, AK 99801-1215
Phone Number:
Region: United States > Alaska > Juneau
Amenities:
Free Breakfast Free Parking Restaurant
Hotel Style:
Ranked #4 of 27 B&Bs / Inns in Juneau
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Silverbow Inn 3*
Number of rooms: 11
Official Description (provided by the hotel):
Stay in the heart of historic downtown Juneau, Alaska at the Silverbow Inn. The Silverbow Inn is an 11-room boutique hotel, located steps away from the best restaurants, shopping and activities in Juneau. Hotel amenities include luxurious bedding, fluffy robes and towels; fun bath amenities such as rubber duckies, shower radios and bath salts. We offer a European-style continental breakfast complete with your favorite espresso or French Press coffee and a cocoa and cookie happy hour every day. Don’t forget a soak in our mountain-view hot tub! Book your stay today. ... more   less 
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