We stayed here on a recent trip to Juneau for 2 nights and had a third night scheduled after a trip to another town on a return trip (more about that later).
We were picked up at the airport by the courtesy shuttle which was quick since the airport is about 10 minutes away from the hotel. We then checked in and were assigned room 1408. We entered the room which is at the end of the hall on the first floor. We quickly discovered that this was an ADA room, which was a disappointment since we were not informed when we made the reservation 5 months in advance. If I would have known that we would be in an ADA room, I probably would have stayed elsewhere. I would have been fine with the ADA room if it was designed correctly as I have stayed in ADA rooms before. The MAJOR design flaw was that the shower was located between the toilet and the sink with no shower curtain!! That means, when you take a shower, the entire bathroom floor gets wet. REALLY, REALLY inconvenient for anyone who uses the bathroom after someone takes a shower. Adding a shower head seemed to be an after thought based on the configuration. We also speculate that the room was a converted meeting/conference room. This was evident with the fluorescent lighting and the big GREEN ILLUMINATED EXIT SIGN. This made it a...We stayed here on a recent trip to Juneau for 2 nights and had a third night scheduled after a trip to another town on a return trip (more about that later).
We were picked up at the airport by the courtesy shuttle which was quick since the airport is about 10 minutes away from the hotel. We then checked in and were assigned room 1408. We entered the room which is at the end of the hall on the first floor. We quickly discovered that this was an ADA room, which was a disappointment since we were not informed when we made the reservation 5 months in advance. If I would have known that we would be in an ADA room, I probably would have stayed elsewhere. I would have been fine with the ADA room if it was designed correctly as I have stayed in ADA rooms before. The MAJOR design flaw was that the shower was located between the toilet and the sink with no shower curtain!! That means, when you take a shower, the entire bathroom floor gets wet. REALLY, REALLY inconvenient for anyone who uses the bathroom after someone takes a shower. Adding a shower head seemed to be an after thought based on the configuration. We also speculate that the room was a converted meeting/conference room. This was evident with the fluorescent lighting and the big GREEN ILLUMINATED EXIT SIGN. This made it a little challenging to sleep with the bright green glow. I also have to note that the room was at the end of the hall which was the closest to a major street intersection. This would have probably been ok if we didn't need to open the windows, but we did since the room was very warm when we checked in (no A/C). So, we took the traffic noise in-lieu of having a hot room to sleep in. The concrete floors (no carpet) were also cold in the morning which helped to wake us up. The only positive thing that I can say about this room is that the beds were comfortable and the room appeared clean. It was definitely not a Suite as advertised. What also irritated me was that after we checked out the room, we went to the front desk and requested to be relocated. She indicated that the hotel was sold out and we could not move, but when we checked in, they pulled out our room key from a group of at least 8 rooms. My assumption was that they gave us this room as here were two guys that could probably stick it out. At $200 a night, we were not about to stick it out.
The next morning, we requested to be relocated to another room and were accommodated. We were given a room on the third floor and was a vast improvement (although any room had to be better than 1408). This room too was a little warm and faced the intersection so we again kept our windows open all night. Fortunately, we were pretty tired from our activities during the day and the noise from the traffic was tolerable. This room was a true suite with a separate room for the beds and had carpet!!! The room was clean and had the amenities that were advertised on the website.
The breakfast was very minimal with coffee, fruit and packaged pastries. I would not rely on this food if you need a full stomach.
The hotel itself is also about a mile from downtown where all the shops and restaurants are located and was walkable (about 20 minutes or so).
I mentioned previously that we had a third night reserved, well, we cancelled that reservation and stayed at a Best Western that was closer to the airport (I have a separate review for that).
The staff was not friendliest, nor the rudest. It also seemed that their computers were always down and a lot of new staff was being trained while we were there.
My recommendation to management would be to ONLY use room 1408 for disabled individuals. Really, this room should be converted back to a meeting room.
Since this was my first trip to Juneau, I learned a lot about the town. Next time, I will stay a hotel that is closer to downtown and not next to a major intersection. If you do decide to stay here, I would recommend a room that faces away from the intersection. I did not make the reservation and I did not review it on trip advisor prior to my trip (lesson learned).More
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