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“Time warp 1953”

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Westmark Baranof Hotel
Ranked #8 of 16 Hotels in Juneau
Bainbridge Island, Washington
Level Contributor
634 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 847 helpful votes
“Time warp 1953”
3 of 5 bubbles Reviewed 1 September 2012

OK I read the reviews and was duly warned that this is a modest hotel in need of upgrading. Right on except the pricing is not modest.
We arrived from our $25 airport taxi ride in mid afternoon and found nobody to greet us or help drag our luggage inside. Once inside two harried desk clerks were busy checking in new arrivals while we waited and waited some more. We couldn't sit down or stow our bags, just stand and wait.
Once it was our turn we were checked in and given keys and a restaurant discard. Not good for breakfast or bar. Anyway both restaurants were closed for the afternoon.
We found the elevator and our room on the 5th floor. Schlepping our suitcases down A very long and dimly lit hallway.
Once in our tiny room we tried to turn on the ventilation, there is none, then tried to open a window. When I was unable to open a window I called the front desk for help. 20 minutes later two different staff arrived . The first couldn't open the window either, the second succeed and advised us the window was broken. Fresh air at last!

This is the biggest hotel in a thriving tourist town, in the State Capital. It is old and rooms are tiny, but otherwise adequate, it really reminds me of old time hotels in small town America in the 1950's.

Now that we have open window ventilation we also have street noises and lights from nearby mega cruise ships.

Stayed August 2012, travelled as a couple
Helpful?
Thank Malice6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review, 21 September 2012
Just a short note to thank you very much for your wonderful review sent to Trip
Advisor. I am so sorry you had so many problems at check in.

Thank you again for sharing your trip with others who may be considering a stay
with us and looking forward welcoming you again in Juneau.

Sincerely,


Dana Ruaro


…………………………………………………………….
Regional Sales Manager, Westmark Hotels
127 N. Franklin Street
Juneau, Alaska 99801
(907) 463-6208 Direct
(907) 789-0430 Fax
(800) 544-0970 Central Reservations

Druaro@hollandamerica-princess.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

403 reviews from our community

Traveller rating
    66
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    129
    54
    30
See reviews for
57
125
27
122
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Any
English first
Eugene, Oregon
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 30 August 2012

The Baranof is an old standard in Juneau and it's in a great location. Get a room on the east side, away from Franklin St, if you are bothered by street noise, but then you miss the view of the harbor. I recommend you skip the hotel restaurant however, the specials were unavailable and service was marginal; plus there are better places to eat along the harbor

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oregon_Owl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review, 21 September 2012
I want to thank you very much for taking the time to write your opinion and for sharing such a positive comment about the Baranof Westmark on tripadvisor.com. I am so pleased you found our location perfect for you trip to the Captial city!

Thank you once again for taking the time to write a review for the historic Baranof Westmark Hotel & Conference Center!

Sincerely,


Dana Ruaro


…………………………………………………………….
Regional Sales Manager, Westmark Hotels
127 N. Franklin Street
Juneau, Alaska 99801
(907) 463-6208 Direct
(907) 463-3083 Fax
(800) 544-0970 Central Reservations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, Virginia
Level Contributor
57 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 30 August 2012

Can't beat the location! It's a little dowdy, but the price was competitive with anything that was convenient to downtown, with the exception of the fleabags. Sheers would have been nice for privacy. Friendly and attentive staff, with the exception of the noisy vacuum cleaner bumping our door at 8 AM every morning. Breakfast is good and Juneau-reasonable--recommended by locals.

Room Tip: Higher floors will have more privacy and the possibility of a view, esp. in front.
See more room tips
  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review, 21 September 2012
Thank you for your wonderful review! We are so glad you found us to be helpful, knowledgeable and recommendation worthy. I will be sure to share your review with our team members. Our goal is to always provide top notch service. Again, thank you for choosing Baranof Westmark and we look forward to seeing you on your next trip to our capital city!
Sincerely,

Dana Ruaro

…………………………………………………………….
Regional Sales Manager, Westmark Hotels
127 N. Franklin Street
Juneau, Alaska 99801
(907) 463-6208 Direct
(907) 789-0430 Fax
(800) 544-0970 Central Reservations

Druaro@hollandamerica-princess.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 24 August 2012

Stayed for two nights, originally booked a King Size bed room but got offered an upgrade to a Suite for $50 per night on check-in.
8th floor corner room clean and tidy. Plenty of space and views of mountain behind and down street to cruise ships docks. Good central location and no noise from streets.
General decor of hotel is old fashioned and it desperately needs an upgrade.
Didn't have any food, went to find local places (Alaskan Bar, Hangar etc), so no comments on food.
No laundry facilities so we had to do a 2 mile round trip to the Harbor Washboard for weekly laundry.
Might stay again..

Room Tip: get a room on upper floors
See more room tips
  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy1pom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review, 27 May 2013
We appreciate that you took the time to offer us your valued feedback. I am happy to hear that you had a wonderful experience at our hotel. Being centrally located in downtown Juneau allows our guest the flexibility of visiting shops and the water front all within walking distance of our front door.

We continually renovate our hotel and have all new bed’s and top of the bed program. We are in the processing of installing new carpet this fall. Another project we anticipate in the spring will be a newly painted Westmark Baranof!

We hope to see you again very soon and appreciate you recommendation.

Dana Ruaro

…………………………………………………………….
Regional Sales Manager, Westmark Hotels
127 N. Franklin Street
Juneau, Alaska 99801
(907) 463-6208 Direct
(907) 789-0430 Fax
(800) 544-0970 Central Reservations

Druaro@hollandamerica-princess.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stanwood
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 22 August 2012

This is Juneau. This is a 3 star comfort hotel but it's the nicest hotel in town by far. We went charter fishing and they even froze our fish for us. Really nice customer service at the front desk. They have a nice bar area to relax in after exploring. The bell boy told me to keep the windows closed because the bears may climb in. Can't believe I fell for it, but just for a minute.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristy1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review, 23 August 2012
I want to thank you very much for taking the time to write your opinion and for sharing such a positive comment about the Baranof Westmark on tripadvisor.com. I also appreciate your recommendation for the of our Bubble room lounge. We are all happy to read your views. Its reviews like yours that keep us inspired and committed to providing the best possible service to all our guests. I really enjoyed the banter about the bears!

Thank you once again for taking the time to write a review for the historic Baranof Westmark Hotel & Conference Center.

Sincerely,


Dana Ruaro


…………………………………………………………….
Regional Sales Manager, Westmark Hotels
127 N. Franklin Street
Juneau, Alaska 99801
(907) 463-6208 Direct
(907) 463-3083 Fax
(800) 544-0970 Central Reservations
Druaro@hollandamerica-princess.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 August 2012

I enjoyed my stay at this hotel. The location was great and it was clean and comfortable. The staff was very nice and helpful. I also enjoyed the bar area to have a drink and relax during down time. The only small thing was that I turned on the heat and it didn't work. I called the front desk and they had to put the heat on for the whole building so that it would work. It did work, but it went off at some point the next day and I didn't call again. Otherwise the room would have been a 5.

  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fredda_G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review, 23 August 2012
We appreciate that you took the time to offer us your valued feedback. I am happy to hear that you had a wonderful experience at our hotel. Being centrally located in downtown Juneau allows our guest the flexibility of visiting shops and the water front all within walking distance of our front door. I am very sorry you had a problem with your heat and we have worked hard to remedy the situation. We hope to see you again very soon and appreciate you recommendation.

Sincerely,


Dana Ruaro


…………………………………………………………….
Regional Sales Manager, Westmark Hotels
127 N. Franklin Street
Juneau, Alaska 99801
(907) 463-6208 Direct
(907) 463-3083 Fax
(800) 544-0970 Central Reservations
Druaro@hollandamerica-princess.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenwich, CT
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 14 August 2012

We stayed here for 3 nights. There is a lot of rift raft after dark on the streets. I'm not a chicken but even I was nervous walking from the parking lot to the hotel. We stayed on the 3 rd floor facing the street. You could hear people and music playing on the street below. Also, doors slamming and toilets flushing were loud It wasn't too bad but very noticeable. Also it's an older hotel and that shows. It was super clean and he beds were very comfy. The location is great. You are right downtown. I'd stay here again.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CSB99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review, 23 August 2012
Thank you so much for taking the time to share your comments about your experience when staying at the Baranof Westmark.

I am so sorry that you had a disturbed night’s sleep during your recent stay. We do appreciate how important a good night’s sleep is to our guests and I am confident that if you had called down to reception we would have found a solution for you. Our reception desk is open 24 hours a day there are always staff on duty ready to assist our guests.

Sincerely,


Dana Ruaro

Druaro@hollandamerica-princess.com

…………………………………………………………….
Regional Sales Manager, Westmark Hotels
127 N. Franklin Street
Juneau, Alaska 99801
(907) 463-6208 Direct
(907) 789-0430 Fax
(800) 544-0970 Central Reservations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westmark Baranof Hotel

Property: Westmark Baranof Hotel
Address: 127 North Franklin Street, Juneau, AK 99801-1280
Phone Number:
Region: United States > Alaska > Juneau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #8 of 16 Hotels in Juneau
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Westmark Baranof Hotel 3*
Number of rooms: 195
Official Description (provided by the hotel):
Largest hotel Juneau – Located in the heart of town. - The historic Westmark Baranof Hotel is centrally located in downtown Juneau within walking distance of the Centennial Hall, waterfront, cruise ship docks, shopping, state capitol and government offices. There is complimentary Wi-Fi throughout the hotel. •Convenient Downtown Location•195 Rooms and Suites•Cable TV•Room Service•In-Room Coffee Makers•Channel and Mountain Views•Walk to Historical & Cultural Sites and Cruise Ship Docks•Gold Room Restaurant & Bubble Room Lounge •Banquet/Meeting Rooms•Fitness Center•Free Parking•Free High Speed Wireless Internet available in all Public Areas•Free Internet Access in Lobby for Hotel Guests•Westmark Guest Rewards•Alaska Airlines Mileage Plan•A FEMA Certified Hotel•Smoke Free Environment. ... more   less 
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Also Known As:
Westmark Baranof Juneau
Westmark Baranof Hotel Juneau

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