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Westmark Baranof Hotel
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Reviews (496)
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344 - 349 of 496 reviews
Reviewed 21 October 2012

I stayed here in October of 2012. I knew when I went it would be wet most days. But the hotel is downtown, walking distance to almost everything I came to see. The hotel staff was friendly, answered any questions I had. The Gold Room had a great dinner menu, and food was good, as was the cafe. I would definitely stay here again, and look forward to another visit.

Room Tip: the room with the king bed was so comfortable..
  • Stayed: October 2012, travelled solo
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3  Thank Icefox907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this reviewResponded 27 May 2013

We appreciate that you took the time to offer us your valued feedback. I am happy to hear that you had a wonderful experience at our hotel and enjoyed the food at our Gold Room Restaurant, as it means we achieved our goal of giving each guest a memorable stay. We have a new Executive Chief and he brings allot of new tantalizing menu items to our restaurant. Being centrally located in downtown Juneau allows our guest the flexibility of visiting shops and the water front all within walking distance of our front door. We hope to see you again very soon!

Dana Ruaro

…………………………………………………………….
Regional Sales Manager, Westmark Hotels
127 N. Franklin Street
Juneau, Alaska 99801
(907) 463-6208 Direct
(907) 789-0430 Fax
(800) 544-0970 Central Reservations

Druaro@hollandamerica-princess.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2012

Great rooms at a fair price. Nice hotel in the middle of town. Every staff-member is pleasant. After a few nights, it'll feel like home. You can walk anywhere. Restaurant is superb with comfy bar and lounge and nice bar-menu.

Stayed: September 2012, travelled as a couple
2  Thank kathleenkaska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this reviewResponded 27 May 2013

Thank you for your wonderful review! We are so glad you found us to be helpful, knowledgeable and recommendation worthy. I will be sure to share your review with our team members. Our goal is to always provide top notch service. Again, thank you for choosing Baranof Westmark and we look forward to seeing you on your next trip to our capital city!

Dana Ruaro

…………………………………………………………….
Regional Sales Manager, Westmark Hotels
127 N. Franklin Street
Juneau, Alaska 99801
(907) 463-6208 Direct
(907) 789-0430 Fax
(800) 544-0970 Central Reservations

Druaro@hollandamerica-princess.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2012

It gets the 4 stars because we get treated so well when we show up here. We are here for 2 weeks or more and they make sure we were taken care of. Manager gave us each a bottle of red wine.

It's really old but in relatively decent shape. There are alot of bad looking hotels here in Juneau but this looks nice and comes with a rudinemtary kitchenette.

Its right downtown and close to alot of things except places near the airport and out on the highway. If your looking for the least noisy place, this may not be it but bring a pair of earplugs. No pool either but then I don't think any hotel here has one. Free wifi and working elevators are a bonus!!

  • Stayed: September 2012, travelled on business
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2  Thank TheProf_VanIsleBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this reviewResponded 27 May 2013

We appreciate that you took the time to offer us your valued feedback. I am happy to hear that you had a wonderful experience at our hotel. Being centrally located in downtown Juneau allows our guest the flexibility of visiting shops and the water front all within walking distance of our front door.

We continually renovate our hotel and have all new bed’s and top of the bed program. We are in the processing of installing new carpet this fall. Another project we anticipate in the spring will be a newly painted Westmark Baranof!

We hope to see you again very soon and appreciate you recommendation.

Dana Ruaro

…………………………………………………………….
Regional Sales Manager, Westmark Hotels
127 N. Franklin Street
Juneau, Alaska 99801
(907) 463-6208 Direct
(907) 789-0430 Fax
(800) 544-0970 Central Reservations

Druaro@hollandamerica-princess.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2012 via mobile

I've spent 4 nights in the hotel, it was wonderful. The manager and all the staff were very friendly and very helpful. The rooms were very comfortable and the location was awesome. directly to the franklin street. Many thanks again to the team hotel
Christophe Rochat from Switzerland

  • Stayed: September 2012
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1  Thank Davos-Klosters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this reviewResponded 21 September 2012

Thank you so much for choosing Baranof Westmark as your home away from home while in lovely Juneau and for taking the time to review us on TripAdvisor. We’re elated to hear that you had such a pleasant time during your recent stay! We set out each and every day to create unforgettable experiences to our guests and from the looks of it; you were able to accomplish exactly that!! Its reviews like yours that keep us all inspired and committed to providing the best possible service to all our guests!

Sincerely,


Dana Ruaro
Druaro@hollandamerica-princess.com


…………………………………………………………….
Regional Sales Manager, Westmark Hotels
127 N. Franklin Street
Juneau, Alaska 99801
(907) 463-6208 Direct
(907) 789-0430 Fax
(800) 544-0970 Central Reservations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2012

Juneau is an interesting place - depending on whether or not the cruise ships are in port, the entire tone of the place changes. This hotel is located on one of the main tourist streets, meaning that from early in the morning (I think cruise ships dock around 6?) until quite late at night (on the weekend at least!) there is constant noise on the streets and outside the pubs. The rooms facing out onto the streets are not noise-proofed; in fact, noise travels quite significantly inside the hotel as well. We could definitely hear the people in the rooms beside and above us, and whenever people are wandering around or talking in the hallways you can hear every word.

However, the rooms are fine. We were staying in a fairly budget room, with only a double and single bed, which was a bit squeezy but we made it work. The radiator also barely worked, which made it a bit chilly at night. But the room was kept very clean, the bathroom was lovely and spacious, and the lobby of the hotel was very glamorous with soft lighting, comfortable chairs, a jazz pianist and what appears to be original fixtures and interior design.

To access Juneau's activities, the location of the hotel is great. It is a five minute walk to the cruise dock to get on the buses out to Mendenhall Glacier (absolutely visit this glacier, if you get the chance - especially during salmon season when you can see black bears at the creek), and easy access to shops, restaurants and the museum scene. Be aware that the restaurant scene in Juneau is quite lacking - especially for vegetarians.

I would probably recommend this hotel to others, but I would definitely try to get a room on the opposite side of the hotel from the main street. Also a higher floor is probably quieter. 

  • Stayed: September 2012, travelled as a couple
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    • Location
    • Sleep Quality
    • Rooms
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1  Thank ses_australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this reviewResponded 21 September 2012

Thank you so much for taking the time to share your comments about your experience when staying at the Baranof Westmark.

We have a variety of rooms at the Westmark. On your next visit to Juneau I would like to give you a tour of our rooms and show you the different room types we have to choose from. Sometimes in the summer it is quitter on a higher floor.

In the past several months we upgraded all of our hotel rooms with new mattress and flat screen TV’s. We recently upgraded our elevator and we are continually upgrading the property. Please contact me anytime and thank you for your input.

Sincerely,


Dana Ruaro

Druaro@hollandamerica-princess.com

…………………………………………………………….
Regional Sales Manager, Westmark Hotels
127 N. Franklin Street
Juneau, Alaska 99801
(907) 463-6208 Direct
(907) 789-0430 Fax
(800) 544-0970 Central Reservations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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