I had paid in adavcne for my room and yet a depsoit of 200USD was demanded as secuirty for incidentals when I checked in. I paid cash and asked for a receipt. When I checked out the girl at the desk knew nothing about my deposit and when I showed her the receipt she was unable to refund me without the manager's assistance. He kept me waiting for 20 minutes before he attended to this and refundnd the money without apology for the delay or the slightest grace. This was not the only problem. I had beeen given when I checked in a voucher entitling me to 15% off my first meal in the restauarant. This was not given to me even after I presented the voucher and I was overcharged in addition to this. I had a steak which was advertised in the hotel lift at 25USD and was then charged 28US in the restaurant. I paid cash but the bill, which I had to ask for a copy of after I had paid showed the meal had been charged to my room. I was refunded in full when when I complained at reception, but again no apology was given for the mistakes and the refund was less than gracious. The room showed obvious signs of wear and a coffee cup and the shower both had cracks in them.
- Official Description (provided by the hotel):
- Largest hotel Juneau – Located in the heart of town. - The historic Westmark Baranof Hotel is centrally located in downtown Juneau within walking distance of the Centennial Hall, waterfront, cruise ship docks, shopping, state capitol and government offices. There is complimentary Wi-Fi throughout the hotel. •Convenient Downtown Location•195 Rooms and Suites•Cable TV•Room Service•In-Room Coffee Makers•Channel and Mountain Views•Walk to Historical & Cultural Sites and Cruise Ship Docks•Gold Room Restaurant & Bubble Room Lounge •Banquet/Meeting Rooms•Fitness Center•Free Parking•Free High Speed Wireless Internet available in all Public Areas•Free Internet Access in Lobby for Hotel Guests•Westmark Guest Rewards•Alaska Airlines Mileage Plan•A FEMA Certified Hotel•Smoke Free Environment. ... more less
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- Also Known As:
- Westmark Baranof Juneau
- Westmark Baranof Hotel Juneau