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“Improving each time”

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Westmark Baranof Hotel
Ranked #8 of 16 Hotels in Juneau
Kodiak Island, Alaska
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Improving each time”
Reviewed 12 February 2014

A common compaint I've had staying here is the very thin walls. Could hear a pin drop in the next room. Just returned from a 4 night stay here and noticed a marked improvement. Stayed on the 7th floor and I know I had neighbors but whatever they have done has dropped the noise level down considerably.
She is an old historic hotel but the rooms are clean and well appointed. Small but doable.
Nice public areas with a good bar and restaurant.
Best location if you are doing business in the capitol.

Room Tip: 7th floor was a lot quieter than previous visits. Good view of the water from 4th floor up to 9th
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ballyhooter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review, 20 February 2014
I want to thank you very much for taking the time to write your opinion and for sharing such a positive comment about the Baranof Westmark on tripadvisor.com. I am pleased to hear that we could fulfill your expectations during your stay. We have a wide variety of rooms at the Westmark Baranof – some rooms are our economy rooms and they are located on the 2nd floor and are a bit more noise because they are located near the street. We sell our economy rooms at a discount and that is why you will see some complaints on trip advisor.

It is very important for us that our guests feel welcome and comfortable within the whole hotel area and I am glad to hear that we succeeded. Thank you so much mentioning our staff, it is our mission to keep our facility updated and rooms comfortable

Dana Ruaro
…………………………………………………………….
Regional Sales Manager, Westmark Hotels
127 N. Franklin Street
Juneau, Alaska 99801
(907) 463-6208 Direct
(907) 789-0430 Fax
(800) 544-0970 Central Reservations

Druaro@hollandamerica-princess.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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421 reviews from our community

Traveller rating
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    130
    134
    56
    30
See reviews for
59
130
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130
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (135)
Date | Rating
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English first
Level Contributor
217 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 7 February 2014

This past week I was in Juneau attending a conference at the Baranof hotel. I spent one night at the hotel and found that the rooms were very nice. The first room that they gave me had two twin size beds. After taking with the front desk they were able to find me a room with a queen size bed which was a better fit for my as I am 6' 3" tall.

Our lunch was catered by the hotel and the food was very good.

Room Tip: It can be noisy on the street side of the building so if you are a light sleeper ask for a room on t...
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jfausmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review, 20 February 2014
We appreciate that you took the time to offer us your valued feedback. I am happy to hear that you had a wonderful experience at our hotel. Being centrally located in downtown Juneau allows our guest the flexibility of visiting shops and the water front all within walking distance of our front door.

Thank you for sharing this with us!

We hope to see you again very soon and appreciate you recommendation.

Sincerely,

Dana Ruaro

…………………………………………………………….
Regional Sales Manager, Westmark Hotels
127 N. Franklin Street
Juneau, Alaska 99801
(907) 463-6208 Direct
(907) 789-0430 Fax
(800) 544-0970 Central Reservations
Druaro@hollandamerica-princess.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
WA & HI
Level Contributor
71 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 16 October 2013

Fast check in and our room was tiny but very cute & clean. We stayed on the 6th floor and had a view of some cruise ships arriving/departing. As we got dropped off the taxi driver told us the food at The Capital Café (next door) was excellent. We ate there every morning for breakfast as the food and service was excellent. Each morn we got greeted by Holly and everyone gets well taken care of in this café. This hotel was convenient to town as we walked everywhere. Would stay here again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sunandpalmtrees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review, 20 November 2013
I am happy to hear that you had a wonderful experience at our hotel and enjoyed the food at our Capital Cafe, as it means we achieved our goal of giving each guest a memorable stay. Holly is one of our employees of the month at the Westmark Baranof.

Also, we recently replaced all of the mattresses and box springs and have updated the top of the bed program. Being centrally located in downtown Juneau allows our guest the flexibility of visiting shops and the water front all within walking distance of our front door. We hope to see you again very soon!

It is very important for us that our guests feel welcome and comfortable within the whole hotel area and I am glad to hear that we succeeded. Thank you so much mentioning our staff, it is our mission to keep our facility updated and rooms comfortable
Sincerely,

Dana Ruaro

…………………………………………………………….
Regional Sales Manager, Westmark Hotels
127 N. Franklin Street
Juneau, Alaska 99801
(907) 463-6208 Direct
(907) 789-0430 Fax
(800) 544-0970 Central Reservations

Druaro@hollandamerica-princess.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anchorage, Alaska
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 October 2013

The Baranof's architecture and decor downstairs is a look at Alaska's history with arches, wood everything and attention to detail. While the rooms are old and needing updating throughout the hotel, I wouldn't stay anywhere else when I'm in Juneau.

Room Tip: Request upper floors, if you want quiet at night, request at the back of the hotel rather than above...
See more room tips
  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ryan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review, 20 November 2013
I want to thank you very much for taking the time to write your opinion and for sharing such a positive comment about the Baranof Westmark on tripadvisor.com. I am pleased to hear that we could fulfill your expectations during your stay.

It is very important for us that our guests feel welcome and comfortable within the whole hotel area and I am glad to hear that we succeeded. Thank you so much mentioning our staff, it is our mission to keep our facility updated and rooms comfortable. We are gradually doing renovations on our rooms and recently replaced all of the mattresses and box springs and have updated the top of the bed program.

Dana Ruaro

…………………………………………………………….
Regional Sales Manager, Westmark Hotels
127 N. Franklin Street
Juneau, Alaska 99801
(907) 463-6208 Direct
(907) 789-0430 Fax
(800) 544-0970 Central Reservations

Druaro@hollandamerica-princess.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
325 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 27 September 2013

So the choices in Juneau, AK are pretty slim when it comes to hotels, the Baranof is probably the nicest in town. Many years ago, I believe it was actually a Westin, but this was MANY MANY years ago. The rooms are not luxurious by any means, however they have recently added new beds which are very comfortable. The hotel has good wireless in all the rooms, just expect to hear the noises from the room next door.

Room Tip: If it is spring or summer ask for a "Front" room so you can see the water. If it is snowy...
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jarod M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review, 20 November 2013
We appreciate that you took the time to offer us your valued feedback. I am happy to hear that you had a wonderful experience at our hotel. Being centrally located in downtown Juneau allows our guest the flexibility of visiting shops and the water front all within walking distance of our front door.

Thank you for sharing this with us!

We hope to see you again very soon and appreciate you recommendation.

Sincerely,

Dana Ruaro

…………………………………………………………….
Regional Sales Manager, Westmark Hotels
127 N. Franklin Street
Juneau, Alaska 99801
(907) 463-6208 Direct
(907) 789-0430 Fax
(800) 544-0970 Central Reservations

Druaro@hollandamerica-princess.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Juneau, Alaska
Level Contributor
53 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 25 September 2013

Most of the Juneau hotels are rather mediocre but if you want something just a bit special, check out the suites at the Baranof Hotel (they also have cheaper, older rooms but for special occasions, reach up a bit). The upper floor views are incredible, the rooms spacious and well laid out. They have customer service nailed and are very accommodating.

Conference and banquet rooms are available for events and a full service restaurant for breakfast (there's also a nice Heritage coffee shop across the street) and lunch and the Gold Room for supper. They also have a nice lounge with the occasional pianist on the grand piano. Parking can be tight but seemed adequate. You'll spend a little bit more for the experience but if you're looking for something special - here it is.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AKTraveler2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review, 20 November 2013
I want to thank you very much for taking the time to write your opinion and for sharing such a positive comment about the Baranof Westmark on tripadvisor.com. I am pleased to hear that we could fulfill your expectations during your stay. We have a wide variety of rooms at the Westmark Baranof – some rooms are our economy rooms and they are located on the 2nd floor and are a bit more noise because they are located near the street. We sell our economy rooms at a discount and that is why you will see some complaints on trip advisor.

It is very important for us that our guests feel welcome and comfortable within the whole hotel area and I am glad to hear that we succeeded. Thank you so much mentioning our staff, it is our mission to keep our facility updated and rooms comfortable

Dana Ruaro
…………………………………………………………….
Regional Sales Manager, Westmark Hotels
127 N. Franklin Street
Juneau, Alaska 99801
(907) 463-6208 Direct
(907) 789-0430 Fax
(800) 544-0970 Central Reservations

Druaro@hollandamerica-princess.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottershaw, United Kingdom
Level Contributor
218 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 24 September 2013

We booked the hotel with apprehension having seen some of the reviews but were not disappointed. The staff were friendly and welcoming. The room was not huge but comfortable and clean and we were not disturbed by the noise some other reviewers have mentioned. It is a classic hotel with an art deco dining room which is well worth a look even if not eating there. About a hundred metres away from the centre of town ( it is hard to call the Alaskan capital a city !! ) and so quieter.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dana R, Director of Sales at Westmark Baranof Hotel, responded to this review, 20 November 2013
We appreciate that you took the time to offer us your valued feedback. I am happy to hear that you had a wonderful experience at our hotel. Being centrally located in downtown Juneau allows our guest the flexibility of visiting shops and the water front all within walking distance of our front door.

Thank you so much for addressing our incredible customer service – We take pride in our hotel!

We hope to see you again very soon and appreciate you recommendation.

Sincerely,

Dana Ruaro

…………………………………………………………….
Regional Sales Manager, Westmark Hotels
127 N. Franklin Street
Juneau, Alaska 99801
(907) 463-6208 Direct
(907) 789-0430 Fax
(800) 544-0970 Central Reservations

Druaro@hollandamerica-princess.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westmark Baranof Hotel

Property: Westmark Baranof Hotel
Address: 127 N Franklin St, Juneau, AK 99801-1222
Phone Number:
Region: United States > Alaska > Juneau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #8 of 16 Hotels in Juneau
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Westmark Baranof Hotel 3*
Number of rooms: 195
Official Description (provided by the hotel):
Largest hotel Juneau – Located in the heart of town. - The historic Westmark Baranof Hotel is centrally located in downtown Juneau within walking distance of the Centennial Hall, waterfront, cruise ship docks, shopping, state capitol and government offices. There is complimentary Wi-Fi throughout the hotel. •Convenient Downtown Location•195 Rooms and Suites•Cable TV•Room Service•In-Room Coffee Makers•Channel and Mountain Views•Walk to Historical & Cultural Sites and Cruise Ship Docks•Gold Room Restaurant & Bubble Room Lounge •Banquet/Meeting Rooms•Fitness Center•Free Parking•Free High Speed Wireless Internet available in all Public Areas•Free Internet Access in Lobby for Hotel Guests•Westmark Guest Rewards•Alaska Airlines Mileage Plan•A FEMA Certified Hotel•Smoke Free Environment. ... more   less 
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Also Known As:
Westmark Baranof Juneau
Westmark Baranof Hotel Juneau

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