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“pretty much all you need”

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Best Western Country Lane Inn
Ranked #2 of 17 Hotels in Juneau
Certificate of Excellence
Anchorage, Alaska
Level 6 Contributor
227 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
“pretty much all you need”
Reviewed 3 June 2014

A hotel is a hotel...some are better than others. The location right near the airport is great if you are just overnighting to catch a flight out the next day, and the free shuttle is prompt and courteous. The rooms are a bit cramped but they have a fridge, microwave and flat screen TV as well as fast, free internet service.
The beds are very comfortable and this is one of the few places I've been that has down pillows...very nice. The sink area is a bit cramped for two people but we made do.
The breakfast is quite adequate with eggs cereal and pastries...my wife did not like the coffee but she NEVER likes the coffee. The tea was just fine!

If you have some extra time they offer free van shuttles downtown and to other places.
The staff seemed quite nice and the van driver was a good story teller...assume most of it was true.
There is a neat hike a couple blocks away toward the airport that wanders out on the Mendenhall river estuary. Lots of ducks and geese and eagles hanging out there.

Room Tip: The upstairs rooms are a bit quieter but there is no elevator so you need to lug your bags. Lower l...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DudefrmAK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at Best Western Country Lane Inn, responded to this review, 5 June 2014
Thank you for taking the time to review our property. We are pleased the location, accommodations and service at the Country Lane Inn were able to fit your needs and leave you with a positive impression. Thank you again for your review, and we look forward to seeing you on future visits.
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511 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
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English first
Salinas, United States
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 May 2014

We were returning from a trip to Haines and overnighted in Juneau. This hotel is just around the corner from the airport. It was clean and comfortable. Breakfast was yummy. My one complaint was we were in a non-smoking room and they had a smoking receptacle outside our room and the smoke was blowing into the room. The shuttle to and from the airport and ferry was excellent.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Laura K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at Best Western Country Lane Inn, responded to this review, 30 May 2014
Thank you for taking the time to review our hotel, the Best Western Country Lane Inn. We appreciate your feedback regarding our property location and efficiency. The hotel smoking areas have been an area of concern for us as well. We are looking over our options and hope we can make a decision to satisfy everyone. Thank you again for your review and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coralville
Level 5 Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 May 2014 via mobile

We had booked this hotel last minute. When we arrived at the airport we got in a full shuttle and headed for the hotel. We thought we booked at Grandmas Feather Bed but instead they sent us back to Country Lane. I think whoever took our reservation made a mistake as I don't think there were supposed to be rooms available. The guys made it work though and found us a spot.


They were all super friendly, kind and helpful. They also made us laugh after a long day of traveling. The breakfast was being made fresh and was quite tasty.

The shuttle was great and very much appreciated. They took us from the airport to the hotel and then took us back the next morning so we could get a rental car. I heard from other visitors they also shuttle to downtown as well.

I think we'd definitely stay again. Although next time with one bed as the two double beds are quite small :)

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Kelly J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at Best Western Country Lane Inn, responded to this review, 30 May 2014
Thank you for your kind review of our property, the Best Western Country Lane Inn. We apologize for the issues that came up during your stay, but pleased that our staff handled them immediately and to your satisfaction. Thank you again for your review and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 May 2014

This hotel is absolutely great! Coworkers had stayed at other hotels in Juneau, and had bad experiences, so I decided to try this one... I was completely blown away. I would definitely stay here anytime I come to Juneau.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Jake S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at Best Western Country Lane Inn, responded to this review, 30 May 2014
Thank you for taking the time to review our property, the Best Western Country Lane Inn. We are pleased we were able to fit your needs for this particular trip and leave you with a positive impression. Thank you again for your review, and we look forward to seeing you on your future visits.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level 6 Contributor
247 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed 13 May 2014 via mobile

From the outside, this hotel looks a little shoddy, older building with gravel parking lot. However, the rooms are comfortable, the beds let a good night sleep, bathrooms are modernized, and towels are very soft. The hotel has a full breakfast (eggs, gravey, biscuits) and front desk staff are helpful. The coke machine was out of Diet Coke so they went and got some more for me. Glad i gave this place a try.

Stayed May 2014, travelled on business
Helpful?
Thank Mary V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at Best Western Country Lane Inn, responded to this review, 14 May 2014
Thank you for reviewing our hotel, the Best Western Country Lane Inn. We appreciate your feedback regarding the service and accommodations we provide. Thank you again for your review and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Juneau, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 May 2014

The staff was very friendly and helpful. Like the kitchenette in the room, and the bed was super comfortable. I had to overnight, in Juneau, and it helped to make my stay relaxing and carefree. The courtesy van was right there to pick up and I was in my room in no time. Staff was very informative on check in.Best Western County Lane Inn, would be my choice of lodging, next time I am in Juneau.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Sonja T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at Best Western Country Lane Inn, responded to this review, 13 May 2014
Thank you for your review of our hotel. We are pleased you enjoyed your visit and realize our staff played a big role in making your stay a comfortable one. Thank you for sharing your experience and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mc Donald, United States
1 review
Reviewed 11 May 2014

Travel by ferry required transportation at inconvenient times but it was provided pleasantly and promptly. To offer kudos for good service should not require 200 characters so I'll just keep staying it over again until I have requisite 200 characters.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at Best Western Country Lane Inn, responded to this review, 13 May 2014
Thank you for reviewing our property, the Best Western Country Lane Inn. We appreciate your feedback regarding our courtesy shuttle service. We are pleased you found this service efficient and prompt. Thank you again for your review and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Country Lane Inn

Property: Best Western Country Lane Inn
Address: 9300 Glacier Hwy, Juneau, AK 99801
Phone Number:
Region: United States > Alaska > Juneau
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#2 Business Hotel in Juneau
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Country Lane Inn 2.5*
Number of rooms: 55
Reservation Options:
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Also Known As:
Best Western Juneau
Juneau Best Western

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