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“Unreliable”
2 of 5 bubbles Review of Driftwood Hotel

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Driftwood Hotel
Ranked #7 of 16 Hotels in Juneau
Sitka, Alaska
1 review
“Unreliable”
Reviewed 31 August 2013

We stayed for a quick overnight between flight and ferry. Arriving late on the jet, I was told to call when we landed for a pickup. Shuttle took a solid half hour to get there, and when it arrived we sat in the van with another party for a further 20 minutes "waiting for more passengers" while our driver sat outside talking on his cell phone. I then got a call to my cell inside the van informing me that the shuttle was at the airport waiting for us... By the time we finally got headed back to the hotel at 11pm our driver continued chatting away until another passenger finally got fed up and sternly requested he hang up the phone and focus on the DRIVE. All the staff we interacted with during our stay were extremely unprofessional. The room itself was average, clean, but nothing to write home about. I guess this place would be fine if you're in a pinch for a "cheap" place to stay, but don't count on their customer service or shuttle if you're on a tight schedule...

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angiedaddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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311 reviews from our community

Traveller rating
    32
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    94
    40
    18
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Atlanta, Georgia
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 27 August 2013

We booked without high expectations, but we needed a quick overnight between a late ferry arrival and an early flight out. We wanted to be downtown and the Driftwood offered a free shuttle. Never again. Dirty carpet, stale smell. The kind of place where you immediately yank off the bedspread and inspect the sheets. To get a breath of fresh air in the place, we opened the window, leaving access to our door knob only a quick punch through the window screen. When we went to dinner we packed all our valuables and electronics in our backpacks and took them with us. Slept with a chair braced against the door. The shuttle picking us up from the ferry took forever, and they couldn't guarantee to get us to the airport on time . Would never have taken a chance on the shuttle again anyway. WIFI was not guaranteed to reach rooms away from the center, but we were practically above the office, and it didn't work in our room. The only positive I can think of is the shower: it had water pressure like Niagra Falls. I would never stay here again!

Room Tip: Good luck!
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zingerinBonn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Juneau hotels

AUSTRALIA
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 August 2013

We had two nights in Juneau and found the accommodation okay. Room was hot and stuffy when we arrived and unfortunately there was no fan or air con available for use. It was a bit noisy as our room was on the corner and exposed to traffic noise. Room was clean and had a full kitchen which was great but there was no cutlery provided! A plus was the shuttle pick up from the ferry but there was a mix up with our return, due to an oversight by not one but two staff members.

Room Tip: We were on the top floor which required carrying our bags up the stairs but I would recommend a room...
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  • Stayed August 2013, travelled as a couple
    • Value
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    • Service
Helpful?
Thank GERRINGONG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thurmont, Maryland, United States
Level Contributor
141 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 19 August 2013

Overall the Lodge was a little worn but the people on staff were great. We were traveling with a large group and they were able to accommodate us all and even called a cab and paid for it to get us all to the airport on time when we couldn't fit in their van.

Room Tip: We were on the second floor there are no elevators to if you have mobility issues make sure you requ...
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kimberly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 August 2013 via mobile

On the plus side. It's close to downtown. You can walk anywhere and it's about three blocks from all the action. It's clean and the maid service is excellent and there is a good restaurant place attached to it. However, checking in was worrisome, not exactly welcoming staff, the man was more interested in his girlfriend than dealing with a customer, he put my son and I in a single double bed, then the next, single lady in a two single bed room (we switched, which was easily accomplished) the rooms were noisy, we were next to a well behaved but noisy Military reunion party room, that those boys had said they had been coming to for years and they still don't get the rooms together and manage to disturb other guests. The rooms are tiny, the beds, are tiny, there is nowhere to unpack or get organized, you hear people walking across the floor upstairs, outside on the stairs, outside the rooms, etc. The TV remote didn't work the TV, just the channel box, and the heat was not adjustable and too hot! Readers should know we were mostly camping and really only needed a room to escape the rain while on the coast. A Super 8 standard was all we were looking for...and we didn't get it!

Stayed August 2013, travelled with family
Helpful?
Thank Rockmotordad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 August 2013

One asset is the transportation to airport and ferry terminal. Easy walk to museum, restaurants and the cruise-ship center of tourist Juneau. Public bus and grocery store also nearby. Staff is helpful and room fairly well kept. Ask at the desk if you need shampoo, tea, etc.

Stayed July 2013, travelled as a couple
Helpful?
1 Thank lifel0ngtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Central NJ, USA
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 August 2013

We spent 3 nights at the Driftwood. The room was clean, the bed was fine. there is a nice little restaurant (the Sandpiper) attached to the hotel where we had fabulous breakfasts everyday. the hotel is a block from the Juneau Museum (wonderful!). The location is away from the cruise ships, and walkable to everything. The only downside is that it borders a more industrial area, one that felt not so good. If you exit the hotel toward the museum everything feels safe.
I would stay there again.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weezie711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Driftwood Hotel

Property: Driftwood Hotel
Address: 435 Willougby Ave., Juneau, AK 99801
Phone Number:
Region: United States > Alaska > Juneau
Amenities:
Business Centre with Internet Access Kitchenette Restaurant Shuttle Bus service Ski-In / Ski-Out Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 16 Hotels in Juneau
Price Range (Based on Average Rates): £
Hotel Class:2 star — Driftwood Hotel 2*
Number of rooms: 62
Reservation Options:
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Also Known As:
Driftwood Hotel Juneau

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