I stayed for two nights (8/4 and 8/5), using the Norther Lights coupon. I had made the reservation on May 2nd for a "Queen Bunk Suite" for the five of us. When I got there late on the night of the 4th, the front desk person said she'd have to ask the manager if I could use the coupon. And after hearing a lot of silly excuses for why I could not use it, the manager acceded and said if we could use the coupon if we pay the rate of $199 plus tax even though my reservation confirmation said $169 plus tax. They reneged because the hotel was full. This is the reason the hotel is not getting four-plus stars.
The hotel is located less than a mile from the airport, and pretty close to the Mendenhall Glacier. About 30-minute bus ride from downtown. All of those were positives during our brief stay in Juneau. The neighborhood is a bit beat down, so that may dissuade some. But we found the people around to be very nice. Safeway is about 1 mile away, which made for a challenging walk in the rain, but it was warm enough so we did not mind.
One unexpected bonus was that there is an Indian restaurant in the hotel which made excellent Naans and rice to go with the pre-packaged curries we had brought with us.More