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Frontier Suites Airport Hotel
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Reviews (90)
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50 - 55 of 90 reviews
Reviewed 4 December 2013

My wife and a friend stayed from Nov 11 to Nov15 while both (senior citizens) were in Juneau for medical appointments, arriving after 10:30 pm off the ferry. A specific room had been requested and reserved and upon check-in and arrival at the room it was not what my wife had requested. They found the smell of the restaurant (Indian food) permeating the lobby and elevators most unpleasant. The parking area was congested, dark and inconvenient. After speaking with the front desk the next morning, they repacked their luggage into the car, went to appointments, then had to check in again to a different room in a separate building, again with dark, inconvenient parking. The front desk staff were defensive and not customer friendly.
The vehicle was broken into and luggage stolen during the night before their 5:30 am check out and when the incident was reported the clerk told my wife that she had signed a waiver upon check in stating that she "parked at her own risk". This was not the case as she obtained a copy of her check in agreement which stated no such thing, from the manager when reporting the vandalism. He claimed there had never been a problem before and he would check into it, Now three weeks later, he has made no contact. Extremely poor customer service, rooms not clean, extremely congested, dark, inconvenient parking and most dissatisfying experience. Will not stay there again ever or recommend to anyone! They would have moved to a different hotel but everything they checked on in the valley was booked. next time it will be Aspen Suites where I stayed the week before and was extremely pleased!

Room Tip: Choose a different hotel!
  • Stayed: November 2013, travelled on business
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2  Thank Darrell H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2013

Stayed there two nights. First impressions were concerning; lobby has that "old hotel" smell, and there was a memo on the front desk in plain view that the staff was to shape up or ship out due to customer complaints. My room on the 3rd floor was very nice however. Unlike some other suite hotels in Juneau, this one had a bedroom seperate from the living/dining/kitchen area. Lots of room! There was a large spruce tree outside my window, I could watch Steller's Jay from the couch. Take your own shampoo and soap...none provided.

Stayed: August 2013, travelled on business
Thank pdsexton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2013

We asked for a quiet queen suite and that is what we got, along with plenty of privacy and storage. The service in the restaurant was great and we would recommend the food, both Indian and American. All of the staff were great.

  • Stayed: August 2013, travelled as a couple
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Thank varrey1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2013

I stayed for two nights (8/4 and 8/5), using the Norther Lights coupon. I had made the reservation on May 2nd for a "Queen Bunk Suite" for the five of us. When I got there late on the night of the 4th, the front desk person said she'd have to ask the manager if I could use the coupon. And after hearing a lot of silly excuses for why I could not use it, the manager acceded and said if we could use the coupon if we pay the rate of $199 plus tax even though my reservation confirmation said $169 plus tax. They reneged because the hotel was full. This is the reason the hotel is not getting four-plus stars.

The hotel is located less than a mile from the airport, and pretty close to the Mendenhall Glacier. About 30-minute bus ride from downtown. All of those were positives during our brief stay in Juneau. The neighborhood is a bit beat down, so that may dissuade some. But we found the people around to be very nice. Safeway is about 1 mile away, which made for a challenging walk in the rain, but it was warm enough so we did not mind.

One unexpected bonus was that there is an Indian restaurant in the hotel which made excellent Naans and rice to go with the pre-packaged curries we had brought with us.

Room Tip: The Queen Bunk Suite comfortably allowed the five of us to sleep. Kitchen was functional.
  • Stayed: August 2013, travelled with family
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1  Thank Pankaj S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2013

We arrived here after a wonderful stay at a B & B, so it was a hard transition. That being said, he motel was clean, although we had to ask 2 times for towels, soap and shampoo. Kitchenette was ample with a full size refrigerator. Very easy to get to and less than 5 min from airport--it is not near downtown however it's only about a 10 min. (easy) drive to downtown Juneau. There were a few restaurants within walking distance but we did not have time to check them out. Avoid the attached restaurant!!!

  • Stayed: July 2013, travelled with family
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Thank Joseph G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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