We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Counterstaff doesn't care”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Travelodge Hotel Juneau
Ranked #5 of 17 Hotels in Juneau
oregon
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Counterstaff doesn't care”
Reviewed 27 October 2011

Booked this hotel for it's indoor pool. Giant sign says pool out of service. When I ask "Robert" at the front desk he snickers about it, and says he doesn't know why it's closed or when it will be fixed. I asked what time we needed to leave the hotel to be on the ferry on time and he put us there 3 hours early. We also asked him to reserve the shuttle for us, but the next morning no one had any idea we needed a shuttle. We cancelled our 2nd night and the charge hit my credit card anyway! Luckily corporate straightened that out for us. The room was ok and the mexican restaurant attached was excellent -and surprise -they had great customer service. Robert could learn a few things from their waitstaff.

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank horsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

368 reviews from our community

Traveller rating
    89
    142
    77
    39
    21
See reviews for
99
53
49
126
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Anchorage, Alaska
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2011

Place is a dump, only stay here as a last resort. Restaurant never got our breakfast out (after an hour), which almost caused us to be late for our meeting. The rooms stunk of bug spray.

  • Stayed November 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank taco j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Juneau hotels

Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 September 2011

The evening desk manager was not helpful at all. Rude! Room was hot when we asked how to control heat he said open the window and turn on the fan sitting microwave. Bed was hard. Stayed two nights room was never cleaned. Worst place we have stayed in along time. Grandmas house looks nice stay there.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janet H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level 5 Contributor
80 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 9 September 2011

This hotel is great. Kitchenettes in the room so you can buy some groceries and do some cooking which is fantastic when travelling for any amount of time (you can only eat out so much). Free in room wifi, courtesy bus downtown and to and from the airport/ferry. Great looking swimming pool. Short walk to public transport if like me you didn't hire a car making sightseeing easy.

  • Stayed September 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Nicola W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spokane Valley, Washington
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 28 July 2011

Had a short but nice stay at this hotel. Comfortable room, as long as it is cool outside since there's no A/C. Very close to the airport and great staff.

Room Tip: All rooms have circular fans since there's no A/C...the fan worked great!
See more room tips
  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank LASKANWLF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level 6 Contributor
224 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 23 July 2011

Traveling with a family of four, the travelodge Juneau Airport suited our needs very well. Large, clean, comfortable rooms with good beds, a pool, free Wifi, and a nice central location. We stayed for a week. The hotel offers 24/7 free shuttle service to both the airport as well as the ferry terminal, which is located 5 miles to the North. Once you are here, you will need a car however. The hotel is close to Mendenhall glacier which offers superb views and hiking. Also the Macaulay salmon hatchery is a short drive and highly educational and recommended for kids. Our teenagers loved it. Downtown Juneau is nine miles away. Which was just fine with us. Not too far for a few visits, but well away from the T-shirt shops and cruise boat crowds. Back in Juneau, we would certainly choose the Travelodge again. The hotel has a Mi Casa Mexican restaurant on site, which gives you a 15% discount as a hotel guest. Service was friendly and very rapid. However the microwave heated food was rather tasteless. We did not go again; I would recommend to find another place for dinner.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Dutch_Travel-R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairbanks, Alaska
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 June 2011

We stayed at this hotel during our family trip to Juneau. We found it to be convenient since we had our own car to get us to attractions. It was clean, quiet and had everything we needed. The kids enjoyed playing in the pool, although the water temperature was very cold and the hot tub was not working when we were there. The staff was helpful, if not overly friendly. We would stay here again in the future, if we had access to a car.

  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank unalaska2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jnumanager, General Manager at Travelodge Hotel Juneau, responded to this review, 9 June 2011
Thank you for staying with us. I hope that during your stay you were able to use the hotel guest discount of 15% in our restaurant. This discount is valid for breakfast, lunch and dinner during your entire stay. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Juneau hotels
0.7 mi away
Juneau Aspen Suites Hotel
0.2 mi away
Extended Stay America - Juneau - Shell Simmons Drive
7.3 mi away
Juneau Hotel
Juneau Hotel
#7 of 17 in Juneau
142 reviews
Show Prices
Show Prices
Show Prices
7.8 mi away
Westmark Baranof Hotel
Westmark Baranof Hotel
#10 of 17 in Juneau
433 reviews
7.8 mi away
Four Points by Sheraton Juneau
0.2 mi away
Frontier Suites Airport Hotel
Show Prices
Show Prices
Show Prices

Been to Travelodge Hotel Juneau? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Travelodge Hotel Juneau

Property: Travelodge Hotel Juneau
Address: 9200 Glacier Hwy, Juneau, AK 99801-7002
Phone Number:
Region: United States > Alaska > Juneau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 17 Hotels in Juneau
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Travelodge Hotel Juneau 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Complimentary In-Room Safes, Microwave and Refrigerator in all guest rooms. 100% non-smoking facility. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Booking.com, Expedia, Ebookers, TripOnline SA, 5viajes2012 S.L., HotelQuickly, getaroom.com and Cancelon so you can book your Travelodge Hotel Juneau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Travelodge Juneau Airport Hotel Juneau
Travel Lodge Juneau
Juneau Travelodge
Juneau Travel Lodge

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing