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“Grandma would be jealous!”

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Best Western Grandma'S Feather Bed
Ranked #1 of 17 Hotels in Juneau
Certificate of Excellence
Reviewed 27 June 2013

I had the good fortune to stay at this wonderful boutique hotel in Juneau in March of 2013 while in SE Ak on business. The room (actually a suite, but at single room price) had a huge bathroom with Jacuzzi tub, separate bedroom behind French doors, and a dining area in the turret of the building. The bed was absolutely the most comfortable I've ever slept in, and linens were sumptuous with hand-made quilts topping the beds and feather pillows to cradle you to sleep. The staff was extremely pleasant and helpful and there was not one thing about my stay there that I would change except to make it longer.

Room Tip: Ask for a room with a turret, but don't worry if you can't get it - all the rooms are unique...
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  • Stayed: March 2013, travelled on business
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Thank Julie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at Best Western Grandma'S Feather Bed, responded to this reviewResponded 28 June 2013

Thank you for your kind remarks about our hotel, the Best Western Grandma’s Feather Bed. We highly value your feedback concerning the service, staff and accommodations at our property. We are pleased you enjoyed Grandma’s unique charm. Thank you again for your review, and we look forward to the opportunity to serve you in the future.

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296 - 302 of 398 reviews

Reviewed 16 June 2013

We were not sure what to expect since this hotel certainly does not look like a Best Western but it worked out well. First off, the young ladies who work there are all very helpful and professional. I guess at one time this place was a restaurant and was converted to a hotel. We had asked for a first floor room since there was no elavator. We got he first room off the front desk, 132 or 32 not sure. Anyway, the odd thing is the bed had a solid canopy over it with a flat screen mounted inside it. Come to find out this used to be the salad bar! We have stayed in alot of places but this was the first time we have ever slept in the salad bar, quite a hoot. Rooom was nice but kind of noisey since it backed up to kitchen. You may want to opt for other side and just ask to see the "salad bar". Nice and clean room and great people.

Room Tip: If you follow Mendihal Loop Road toward Juneau, when it comes to a "T" there is a McDonald...
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  • Stayed: June 2013, travelled as a couple
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Thank Rkolb26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at Best Western Grandma'S Feather Bed, responded to this reviewResponded 18 June 2013

Thank you for taking the time to review our property, the Best Western Grandma’s Feather Bed. With 14 rooms decorated and designed uniquely, Grandma's is a charming place to stay while on business or pleasure. Thank you again for your review, and we look forward to the opportunity to serve you in the future.

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Reviewed 14 June 2013

My husband and I (60s) stayed here for 4 nights in May before boarding The Boat Cruise. This place was amazing. First of all, it's near the airport, so if you don't have tons of luggage you can practically walk there from the airport. Check-in is like walking into the foyer of someone's home. The rooms are adorable. Looks like each one is a little different, but they look like a guest room in the home of one of those wonderful big houses in New England. Lots of room to move around and plenty of wardrobe and drawer space for your clothing, nice big counter around the sink to lay out all your toiletries and so forth. Oh and the comfortable beds-----wow! I slept like a baby. Unfortunately, I had to have a tooth extracted while in Juneau. Not only did these people direct me to a good dentist but they pampered me after the extraction, got ice for me, made sure food was soft enough for me to chew, etc. Speaking of the food, the breakfasts were to die for, everything made to order and served with great care and concern. Breakfast comes with the room but we ended eating dinner every night at Grandma's too, because it was just so good. King salmon so fresh that it flaked off your fork! They have a shuttle going into town on the odd hour, that took us everywhere we needed go. Everyone at the front desk greeted us every time we came in and helped us tremendously with our activity schedule, great suggestions and knowledge about the area. It was like having your own hostess/travel agent/friend all rolled into one. Would I go back here? In a heartbeat! As a matter of fact, we passed thru Juneau on the way home from our boat cruise and we had several hours layover in the morning, so we walked out of the airport and straight to Grandma's for what we knew would be a great breakfast and it was. They were happy to see us again too. Go to Grandma's. This place is a bed and breakfast and the only one Best Western has. Something really special!

  • Stayed: May 2013, travelled as a couple
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Thank l0uisebiscbay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at Best Western Grandma'S Feather Bed, responded to this reviewResponded 18 June 2013

Thank you for taking the time to write such an informative and in-depth review of our property, the Best Western Grandma’s Feather Bed. Our entire staff sincerely thanks you for your kind remarks about the service and accommodations. The satisfaction of every individual guest is very important to us and we are pleased that we achieved this goal. We appreciate your feedback and look forward to seeing you on future visits.

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Reviewed 14 June 2013

Close to airport. Has a shuttle that will pick you up and take you to down town and places in between. People who work there could not be more pleasant and accommodating. Clean rooms, plenty of towels and quite comfortable. The rooms have different configurations so you might want to look at your room before moving in to be sure that the configuration suits you..

Room Tip: There is access to a nearby fitness center available
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  • Stayed: June 2013, travelled as a couple
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1  Thank TomWall60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at Best Western Grandma'S Feather Bed, responded to this reviewResponded 18 June 2013

Thank you for your kind remarks about our hotel, the Best Western Grandma’s Feather Bed. We highly value your feedback concerning the service, staff and accommodations at our property. We are pleased you enjoyed Grandma’s unique charm. As you mentioned we are fortunate to have many different room configurations. Our staff is always willing to accommodate requests and help our guests find the right “room” for them. Thank you again for your review, and we look forward to the opportunity to serve you in the future.

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Reviewed 8 June 2013

Our 3 night stay in May was an enjpyable experience. the hotel itself and our room were very well equipped with nice facilities.
The food in the Restaurant (we had 2 dinners and 2 breakfasts) was very enjoyable with a good range and very large portions. The staff were all very pleasant, courteous and most helpful advising of places to see.
We would recommend Grandmas to certain of our friends, but not to our Grandma, she would have trouble getting on to the bed as did I only being 5'3'' maybe some steps would have been helpful, also I requested extra piloows which we didn't get.
Though this didn't spoil our stay.

  • Stayed: May 2013, travelled as a couple
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Thank R00tsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at Best Western Grandma'S Feather Bed, responded to this reviewResponded 10 June 2013

Thank you for your kind remarks about our hotel. We highly value your feedback concerning the service, staff and accommodations at our property. We are pleased you enjoyed Grandma’s unique charm. We are fortunate to have many different room configurations. Our staff would be happy to show you other rooms should we have the opportunity to welcome you back. Thank you again for your review, and we look forward to the opportunity to serve you in the future.

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Reviewed 26 May 2013 via mobile

We enjoyed our three-night fray at Grandma's. the rooms are quaintly decorated with dressers, side tables, a wardrobe and a round table with arm chairs. The rooms have a large, and I do mean large, whirlpool in an alcove at the end of the bedroom. The place has been designed for comfort and having stayed at four other hotels and inns in Juneau, the is definitely the friendliest and most comfortable. We love this small hotel that's about 3.7 miles from scenic Mendenhall Glacier.

  • Stayed: May 2013
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Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at Best Western Grandma'S Feather Bed, responded to this reviewResponded 27 May 2013

Thank you for taking the time to review our hotel, the Best Western Grandma’s Feather Bed. We appreciate your comments regarding the staff and accommodations. Our goal is to consistently provide you with outstanding service each and every visit. Thank you again for your review and we look forward to seeing you in the future.

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Reviewed 20 May 2013

This is one of the few places where the rooms looked as nice as the internet photos, kudos. Our room was very nice and quaint. The restaurant they have here was awesome and was even recommended by the one of the locals here in town. The service from the staff was excellent. We definitely recommend staying here. They also offer a shuttle service to and from town and to and from the airport.

  • Stayed: May 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Louis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at Best Western Grandma'S Feather Bed, responded to this reviewResponded 27 May 2013

Thank you for your kind remarks about our hotel, Best Western Grandma’s Feather Bed. We appreciate your comments concerning the staff, service and accommodations at our property. We are pleased you were able to enjoy Grandma’s unique charm. Thank you again for your review, and we look forward to seeing you in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Grandma'S Feather Bed

Address: 2358 Mendenhall Loop Road, Juneau, AK 99801-8001
Phone Number:
Region: United States > Alaska > Juneau
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#1 Business Hotel in Juneau
Price Range: £132 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Grandma'S Feather Bed 3*
Number of rooms: 14
Official Description (provided by the hotel):
Best Western Grandma's Feather Bed, the smallest hotel in the world's largest hotel chain, comes complete with deluxe suites and is the perfect place for a weekend getaway in beautiful Juneau, Alaska. All 14 guest rooms are designed especially to meet your vacationing needs. Each guest room are designated non-smoking with single queen feather beds for the ultimate in comfort. Sink into your in-room Jacuzzi and let the comfort take you away. ... more   less 
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Also Known As:
Best Western Grandma`s Feather Hotel Juneau
Best Western Juneau
Best Western Hotel Juneau
Juneau Best Western

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