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“Great Stay at Grandma's” 5 of 5 bubbles
Review of BEST WESTERN Grandma's Feather Bed

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BEST WESTERN Grandma's Feather Bed
Ranked #1 of 16 Hotels in Juneau
Certificate of Excellence
Woodinville, Washington
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great Stay at Grandma's”
5 of 5 bubbles Reviewed 17 June 2014

My mom and I stayed at this hotel from June 7th though the 16th to attend Celebration. Our room was #133. I know that each room is a little bit different but they are all nice. Our room had a big four poster bed and a firepalce! The fireplace does not light but it was still cool to have it. There was a lot of space in the room too. I could do a cartwheel in there, no joke. Also the showers were giant whirlpool tubs which was so excellent. The breakfast that is included with the stay was great. I usually got an omelette, french toast, and bacon. They have other options too. And the omelette was completely stuffed with bacon and cheese. They don't skimp at Grandma's! I really liked the location of the hotel but it is important to note that the hotel is not in downtown Juneau. It is about a 15 minute drive and we were down there every day during Celebration. I understand that the hotel has a shuttle but we had a car with us (free parking) and it was really nice to have the option to drive. This hotel is just down the road from the Mendenhall Glacier which we loved to see. All of the staff at this hotel were very nice and friendly as well. The power went out for about a half hour one morning due to bad weather but Grandma's is prepared. We were still able to have our hot breakfast that was cooked via propane. No problem! We are already planning our visit for Celebration 2016 and will be staying at Grandma's again! (:

Room Tip: All of the rooms are different so you can ask at the desk to see the rooms available. We enjoyed our...
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  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Terra L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review, 24 June 2014
Thank you for taking the time to write such an in-depth and informative review of Juneau and our hotel, the Best Western Grandma’s Feather Bed. We always value our guest’s feedback concerning our service, restaurant and property. Thank you again for your review and we look forward to your next visit.
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344 reviews from our community

Traveller rating
    238
    87
    11
    6
    2
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
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  • German first
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English first
Laurel, Montana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 June 2014

Rooms are fantastic, after hiking 5 miles what a great surprise that the room contained a whirlpool to ease the aches away. The staff was very friendly and helpful and the food in the dining room was top notch. Anyone visiting Juneau should plan on staying here. The cost is reasonable. This rates in the top 3 hotels I stayed in my world travels.

Room Tip: I stayed in three different rooms in the hotel and they all were fantastic.
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  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review, 24 June 2014
Thank you for reviewing our property. With 14 rooms decorated and designed uniquely, Grandma's is a charming place to stay while on business or pleasure. Our staff strives to make every stay comfortable and enjoyable. We appreciate your feedback and look forward to seeing you on future visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
on the move
Level Contributor
143 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 14 June 2014

We were very pleasantly surprised by this exceptional property and the high staff performance. We were promptly collected from the US Marine Highway ferry terminal despite a late night arrival and we blissfully sank into the so comfortable feather bed. The generous full breakfast included in our room rate was very tasty and a special mention must be made of Tracy's cheerful and attentive waitress service. It is in a quiet area some distance from the city centre. The hotel offers a shuttle service downtown but the local bus stops are also nearby. Also within walking distance are a couple of malls and several cafes and restaurants. The hotel itself also offers lunches and dinners. A standard Best Western motel is nearby that has good priced and clean self service guest laundry facilities. The hotel shuttle also dropped us back to the ferry for a very early morning departure. A great stay all round.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank planbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review, 24 June 2014
Thank you for your kind remarks about our hotel, the Best Western Grandma’s Feather Bed. We appreciate your comments concerning our location, staff and service. We are pleased you enjoyed your stay at Grandma’s and look forward to seeing you on future visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cumming, Georgia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

We had a fantastic 3 night stay at this wonderful Best Western property. From being picked up from and delivered back to the airport promptly, this hotel never stopped delivering service. The fellas working the night shift were very welcoming and friendly checking us in. Our housekeeping staff was very friendly as well. Tracy, our morning desk staff/breakfast service person was AWESOME. She is so very friendly and makes sure you have all you need. Speaking of the breakfast, thank you so much (we never got to thank our chef personally) for the delicious made to order breakfast. We HIGHLY recommend this property for your stay in Juneau

Room Tip: We stayed in room 205 upstairs (no elevator no problem) and it was so quiet.
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BJandAndi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review, 24 June 2014
Thank you for taking the time to review our property, the Best Western Grandma’s Feather Bed. Our entire staff sincerely thanks you for your kind remarks about our service and accommodations. The satisfaction of every individual guest is very important to us and we are pleased that we achieved this goal. We appreciate your feedback and look forward to seeing you on future visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anchorage, Alaska
Level Contributor
69 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

What a surprise this was! I was expecting your typical Best Western hotel, but this one was more like a B&B. I was shown to a room on the second floor. Walk in the door and the very first thing I saw was a huge whirlpool tub and mirrors everywhere! The bedroom was behind some french doors, and beyond that a cute sitting room in the "turret". The bed was super comfortable. A Juneau friend told me this hotel was advertised as a Juneau "couples get away", and that sure explained some of the decorations! Even more surprise was the breakfasts. I've never in all my years of travel been fed so well or had so many choices of fresh cooked eggs, bacon, pancakes and more, and the price was included! This was definitely NOT your typical hotel breakfast! They also had a great dinner menu, but I did not have time to try it. One issue- they don't serve dinners on Sundays. The service was a great. The front desk people were very friendly and helpful. I would definitely return.

Room Tip: The hotel is located along one of the main roads, so if you like to sleep in, choose a room at the b...
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  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pat H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review, 24 June 2014
Thank you for your kind review of our property. It continues to be our goal and priority to make every stay a memorable one. We are glad you were able to appreciate Grandma’s unique charm. Thank you again for your review and we look forward to seeing you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stillwater, MN, United States
1 review
5 of 5 bubbles Reviewed 11 June 2014

My wife and I and another couple were touring Alaska recently. Our travel agent booked us into Best Western Grandma's Feather Bed in Juneau. What a great place. Small, quaint, comfy. Excellent food. Excellent staff. When was the last time you stayed at a mid-range priced motel and was offered a complimentary cooked breakfast? Our answer is never. No rubbery buffet eggs, no messy do it yourself waffles, etc. If we ever go back to Juneau, Grandma's will be our first choice.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Gwen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review, 24 June 2014
Thank you for reviewing our property, the Best Western Grandma's Feather Bed. We are pleased you enjoyed the made-to-order breakfast that is included with your stay. Our staff strives to make every stay comfortable and enjoyable. We appreciate your feedback and look forward to seeing you on future visits.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salem, OR USA
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 2 June 2014

We spent three days in Juneau after a Lindblad/National Geographic cruise on the Sea Lion, and Grandma's was great. Very comfortable bed, large two-person shower/tub. and great service. Location close to airport was a plus, as was shuttle service.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank ken610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review, 3 June 2014
Thank you for reviewing our property. We highly value your feedback concerning the service and accommodations at our property. We are pleased you enjoyed your stay at Grandma's Feather Bed. Thank you again for your review, and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Grandma's Feather Bed

Property: BEST WESTERN Grandma's Feather Bed
Address: 2358 Mendenhall Loop Rd, Juneau, AK 99801-8001
Phone Number:
Region: United States > Alaska > Juneau
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in Juneau
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BEST WESTERN Grandma's Feather Bed 3*
Number of rooms: 14
Official Description (provided by the hotel):
Best Western Grandma's Feather Bed, the smallest hotel in the world's largest hotel chain, comes complete with deluxe suites and is the perfect place for a weekend getaway in beautiful Juneau, Alaska. All 14 guest rooms are designed especially to meet your vacationing needs. Each guest room are designated non-smoking with single queen feather beds for the ultimate in comfort. Sink into your in-room Jacuzzi and let the comfort take you away. ... more   less 
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Also Known As:
Best Western Grandma`s Feather Hotel Juneau
Best Western Juneau
Best Western Hotel Juneau
Juneau Best Western

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