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“A Different Best Western”

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Best Western Grandma'S Feather Bed
Ranked #1 of 17 Hotels in Juneau
Certificate of Excellence
Bradenton, Florida
Level 4 Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“A Different Best Western”
Reviewed 21 June 2014

We were looking for a B & B, on Tripadvisor, and found a Best Western hotel. Grandma's Feather Bed is near the Juneau airport. The hotel is about a 15 minute drive to the main area of Juneau so a car is needed. The room we were in, 136, was small but well furnished. There was enough room to be comfortable. It was clean and well maintained. We had a large whirlpool tub in our room, this would not have been our choice. I don't know if other rooms were different but it could be something to keep in mind. Breakfast was served in a public dinning room and you had the choice of continental or cooked breakfast. The staff was efficient and pleasant, check in was quick and we were shown to our room. The bed was a comfortable queen size and the room, being in the back, was quiet. We were pleased with our accommodations and would recommend Grandma's Featherbed to anyone staying in Juneau.

Room Tip: If you have mobility issues ask about the whirlpool tub.
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  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
Thank longplay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at Best Western Grandma'S Feather Bed, responded to this review, 24 June 2014
Thank you for reviewing our property. We appreciate your feedback concerning our service, staff and accommodations. Grandma’s Feather Bed is a small property with only 14 rooms, but we are fortunate to have many different room configurations. Our staff is always willing to accommodate requests and help our guests find the right “room” for them. Thank you again for your review, and we look forward to the opportunity to serve you in the future.
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385 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
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English first
Gulfport, Mississippi
Level 4 Contributor
18 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 June 2014

I searched for "most romantic hotel in Juneau when we were planning our honeymoon... and this one hit it right on the spot! The staff have been wonderfully helpful (ESPECIALLY when our reservations had gotten mixed up and realized 2 weeks before our trip we were accidentally booked at Country Lane Inn, I called them in a panic and they were unbelievably helpful in changing my reservations even though the hotel was booked solid.) And the free hot breakfast at their restaurant.... is delish!!!

  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
Thank DonnaGSaucier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at Best Western Grandma'S Feather Bed, responded to this review, 24 June 2014
Thank you for your kind remarks about our staff, service and accommodations. We are pleased you enjoyed your stay at Grandma's Feather Bed. It is always our goal to make every stay a memorable one. Thank you again for your review, and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level 4 Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 June 2014

My mom and I stayed at this hotel from June 7th though the 16th to attend Celebration. Our room was #133. I know that each room is a little bit different but they are all nice. Our room had a big four poster bed and a firepalce! The fireplace does not light but it was still cool to have it. There was a lot of space in the room too. I could do a cartwheel in there, no joke. Also the showers were giant whirlpool tubs which was so excellent. The breakfast that is included with the stay was great. I usually got an omelette, french toast, and bacon. They have other options too. And the omelette was completely stuffed with bacon and cheese. They don't skimp at Grandma's! I really liked the location of the hotel but it is important to note that the hotel is not in downtown Juneau. It is about a 15 minute drive and we were down there every day during Celebration. I understand that the hotel has a shuttle but we had a car with us (free parking) and it was really nice to have the option to drive. This hotel is just down the road from the Mendenhall Glacier which we loved to see. All of the staff at this hotel were very nice and friendly as well. The power went out for about a half hour one morning due to bad weather but Grandma's is prepared. We were still able to have our hot breakfast that was cooked via propane. No problem! We are already planning our visit for Celebration 2016 and will be staying at Grandma's again! (:

Room Tip: All of the rooms are different so you can ask at the desk to see the rooms available. We enjoyed our...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank terradactyl89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at Best Western Grandma'S Feather Bed, responded to this review, 24 June 2014
Thank you for taking the time to write such an in-depth and informative review of Juneau and our hotel, the Best Western Grandma’s Feather Bed. We always value our guest’s feedback concerning our service, restaurant and property. Thank you again for your review and we look forward to your next visit.
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Laurel, Montana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 June 2014

Rooms are fantastic, after hiking 5 miles what a great surprise that the room contained a whirlpool to ease the aches away. The staff was very friendly and helpful and the food in the dining room was top notch. Anyone visiting Juneau should plan on staying here. The cost is reasonable. This rates in the top 3 hotels I stayed in my world travels.

Room Tip: I stayed in three different rooms in the hotel and they all were fantastic.
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  • Stayed June 2014, travelled solo
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Helpful?
1 Thank Rick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at Best Western Grandma'S Feather Bed, responded to this review, 24 June 2014
Thank you for reviewing our property. With 14 rooms decorated and designed uniquely, Grandma's is a charming place to stay while on business or pleasure. Our staff strives to make every stay comfortable and enjoyable. We appreciate your feedback and look forward to seeing you on future visits.
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on the move
Level 6 Contributor
148 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 14 June 2014

We were very pleasantly surprised by this exceptional property and the high staff performance. We were promptly collected from the US Marine Highway ferry terminal despite a late night arrival and we blissfully sank into the so comfortable feather bed. The generous full breakfast included in our room rate was very tasty and a special mention must be made of Tracy's cheerful and attentive waitress service. It is in a quiet area some distance from the city centre. The hotel offers a shuttle service downtown but the local bus stops are also nearby. Also within walking distance are a couple of malls and several cafes and restaurants. The hotel itself also offers lunches and dinners. A standard Best Western motel is nearby that has good priced and clean self service guest laundry facilities. The hotel shuttle also dropped us back to the ferry for a very early morning departure. A great stay all round.

  • Stayed June 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank planbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at Best Western Grandma'S Feather Bed, responded to this review, 24 June 2014
Thank you for your kind remarks about our hotel, the Best Western Grandma’s Feather Bed. We appreciate your comments concerning our location, staff and service. We are pleased you enjoyed your stay at Grandma’s and look forward to seeing you on future visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cumming, Georgia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 12 June 2014

We had a fantastic 3 night stay at this wonderful Best Western property. From being picked up from and delivered back to the airport promptly, this hotel never stopped delivering service. The fellas working the night shift were very welcoming and friendly checking us in. Our housekeeping staff was very friendly as well. Tracy, our morning desk staff/breakfast service person was AWESOME. She is so very friendly and makes sure you have all you need. Speaking of the breakfast, thank you so much (we never got to thank our chef personally) for the delicious made to order breakfast. We HIGHLY recommend this property for your stay in Juneau

Room Tip: We stayed in room 205 upstairs (no elevator no problem) and it was so quiet.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BJandAndi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at Best Western Grandma'S Feather Bed, responded to this review, 24 June 2014
Thank you for taking the time to review our property, the Best Western Grandma’s Feather Bed. Our entire staff sincerely thanks you for your kind remarks about our service and accommodations. The satisfaction of every individual guest is very important to us and we are pleased that we achieved this goal. We appreciate your feedback and look forward to seeing you on future visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anchorage, Alaska
Level 5 Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 12 June 2014

What a surprise this was! I was expecting your typical Best Western hotel, but this one was more like a B&B. I was shown to a room on the second floor. Walk in the door and the very first thing I saw was a huge whirlpool tub and mirrors everywhere! The bedroom was behind some french doors, and beyond that a cute sitting room in the "turret". The bed was super comfortable. A Juneau friend told me this hotel was advertised as a Juneau "couples get away", and that sure explained some of the decorations! Even more surprise was the breakfasts. I've never in all my years of travel been fed so well or had so many choices of fresh cooked eggs, bacon, pancakes and more, and the price was included! This was definitely NOT your typical hotel breakfast! They also had a great dinner menu, but I did not have time to try it. One issue- they don't serve dinners on Sundays. The service was a great. The front desk people were very friendly and helpful. I would definitely return.

Room Tip: The hotel is located along one of the main roads, so if you like to sleep in, choose a room at the b...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pat H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonja C, Customer Service Mgr. at Best Western Grandma'S Feather Bed, responded to this review, 24 June 2014
Thank you for your kind review of our property. It continues to be our goal and priority to make every stay a memorable one. We are glad you were able to appreciate Grandma’s unique charm. Thank you again for your review and we look forward to seeing you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Grandma'S Feather Bed

Property: Best Western Grandma'S Feather Bed
Address: 2358 Mendenhall Loop Road, Juneau, AK 99801-8001
Phone Number:
Region: United States > Alaska > Juneau
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#1 Business Hotel in Juneau
#1 Best Value Hotel in Juneau
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Grandma'S Feather Bed 3*
Number of rooms: 14
Official Description (provided by the hotel):
Best Western Grandma's Feather Bed, the smallest hotel in the world's largest hotel chain, comes complete with deluxe suites and is the perfect place for a weekend getaway in beautiful Juneau, Alaska. All 14 guest rooms are designed especially to meet your vacationing needs. Each guest room are designated non-smoking with single queen feather beds for the ultimate in comfort. Sink into your in-room Jacuzzi and let the comfort take you away. ... more   less 
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Also Known As:
Best Western Grandma`s Feather Hotel Juneau
Best Western Juneau
Best Western Hotel Juneau
Juneau Best Western

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