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“Great Halibut Inconsistant Service”
Review of The Landing Hotel

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The Landing Hotel
Ranked #1 of 10 Hotels in Ketchikan
Certificate of Excellence
Pocomoke City, Maryland
Level 5 Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Great Halibut Inconsistant Service”
Reviewed 5 September 2011

My husband and I wanted a late lunch before boarding the ferry to POW Island, so we went to the Landing Restaurant. The menu featured several selections of halibut. I ordered two pieces of fried halibut. They were thick, well prepared, and came with a good dipping "sauce". The chocolate peanut pie was delicious. I spotted a display of huge sweet rolls and requested one to take with me. Our server promised to fine a soft one. She did, and it was tasty. This server was quick and personable.
Two weeks later, we went back for another late lunch before catching the water taxi to the airport. The halibut was just as good as I'd hoped. I requested another sweet roll but our server said they weren't fresh. This server was a bit "scattered" and our service was very slow. We requested water three times before we got it, and the hostess had to come and get our credit card for payment. However, this is a convienient place to eat when you are in the area.

  • Stayed August 2011, travelled as a couple
    • Value
    • Service
Helpful?
Thank curysue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
akhotel, General Manager at The Landing Hotel, responded to this review, 6 September 2011
Thank you for taking the time to review our property. We appreciate your comments concerning our halibut and peanut butter pie. We are sorry to hear about the inconsistency you experienced with your service. All our service staff have been with us for some time and we find these type of service unexceptable for our establishment. We will definetly have a conversation with all our servers concerning service, so this is will not happen to any other customers in the future. Thank you again for taking the time; as without this knowledge we can not improve to make things better.
We sincerely hope you will plan another visit to Ketchikan and we are able to assist with your hospitality needs.
Best Regards,
Linda Peters
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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373 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Magalia, Ca.
1 review
Reviewed 29 August 2011

The staff is very friendly.
The room was spacious and clean. Housekeeping staff were very helpful and friendly.
Having two restaurants and a pub on site is great.
The shuttle service makes staying a bit out of the heart of town worthwhile. Taking a cab to and from downtown or tours would be costly and not convenient. The shuttle drivers are friendly and knowledgeable of Ketchikan (Willie rocks!).

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Manny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
akhotel, General Manager at The Landing Hotel, responded to this review, 31 August 2011
Thank you for taking the time to review our property. You are right! Willie does rock! He has been with us many years and we love him. He really takes good care of our guests as do all our staff. We are pleased to see you enjoyed our many amenities and are so happy to hear you would stay with us again in the futher. Hope you will make that soon. Thank you again for your time.
Linda Peters, G.M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carson City, Nevada
2 reviews
Reviewed 27 August 2011

Very nice hotel, restaurant and bar. First night room was very clean and nice. Second night (after coming back from fishing trip) was even better. Very friendly staff, lots of help with our questions. Restaurant had excellent food, great bar. Would definitely recommend this hotel and we wouldn't stay anywhere else in Ketchikan!

Room Tip: request a king room in the north court bldg...wonderful
See more room tips
  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank nancy g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
akhotel, General Manager at The Landing Hotel, responded to this review, 29 August 2011
We are happy to hear you enjoyed your stay with us. I hope you caught plenty of fish. We appreciate your taking the time to do a review of our property on Tripadvisor. We are especially glad to hear you will be back. If you need any assistance with your next reservations; please feel free to contact me directly. Looking forward to your next visit.
Linda Peters, G.M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level 5 Contributor
94 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 27 August 2011

The rooms are a good size with king beds. The staff was very friendly and helpful. One drawback though, no air conditioning. Even though we could open the windows, I still found the room warm. I would stay here again.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jake5454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
akhotel, General Manager at The Landing Hotel, responded to this review, 29 August 2011
It was nice to hear you had an enjoyable stay with us in Ketchikan. Thank you for taking the time from your busy schedule to do the review. Yes, our rooms do get warm when we have those very few exceptionally warm and humid days in Ketchikan. Ketchikan usually does not need air conditioning. We do provide fans in the room for those exceptional days. We also are happy you brought your pet with-they are always welcome it the BEST WESTERN PLUS Landing. Hope to see you in Ketchikan again in the future.
Linda Peters, G.M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kasaan
Level 4 Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 26 August 2011

Everything was wonderful but the price! Summer rates are sky high.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Super8KetchikanGuest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 August 2011

My husband and I stayed at BW Plus Landing unexpectedly for 10 days because of his sudden illness. Our room was large, attractively furnished, and very comfortable with the added plus of a micro wave and a fridge. The entire Staff could not have been more helpful and accommodating. The hotel's van runs free of charge all day and so we were driven to doctor's appointments, to the center of town and to various sightseeing drop-offs which was a very convenient service. A faxed, condensed issue of the NY Times was available every day, the Business Center has two computers for free internet access, there is a fine self-service laundry and the restaurant was very good. Linda Peters does a superb job of managing the hotel.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank LovesToTravelOften
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
akhotel, General Manager at The Landing Hotel, responded to this review, 29 August 2011
Thank you for taking the time to review our property. Also, thank you for your kind words about hotel our staff and myself. We sincerely hope your trip home was uneventful and all is going well with your husband. We are glad to hear you enjoyed the Times Fax. It is a great little piece to get the highlights of the happenings around the country. Please plan another visit to Ketchikan and join us again when you can enjoy the time better.
Wishing you Well!
Linda Peters, G.M>
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakland, California
Level 4 Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 August 2011

The motel is right across the street from the Alaska Ferry and about 1.5 miles from downtown, but they have a shuttle that is very helpful and almost always available. The hotel itself was very compfortable, though the pillows need a little work - but I am picky! The star of the stay was the restaurant! GREAT dinner with very reasonable prices and a very good breakfast. There are a lot of locals that eat hear and everyone goes away smiling. My partner also really appreciated the number of beers on tap.

The price was high for the room, but I would definitely stay there again.

Room Tip: There are lots of stairs, though there is an elevator if you go outside.
See more room tips
  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Curtis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
akhotel, General Manager at The Landing Hotel, responded to this review, 29 August 2011
Thank you for taking the time to review our property on Tripadvisor. We are happy to hear you enjoy our restaurant and lounge. We were sorry to hear you did not feel the pillow was to your liking. On your next visit be sure to check out our pillow menu. You may find something there that may meet your needs. We hope to see you in Ketchikan again soon.
Thanks again,
Linda Peters, G.M.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Landing Hotel

Property: The Landing Hotel
Address: 3434 Tongass Ave, Ketchikan, AK 99901-5633 (Formerly BEST WESTERN PLUS Landing Hotel)
Region: United States > Alaska > Ketchikan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 10 Hotels in Ketchikan
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Landing Hotel 3*
Number of rooms: 107
Official Description (provided by the hotel):
This beautiful hotel is your first stop traveling via Alaska Airlines, Alaska Marine Highway or the Inter Island Ferry. The Landing Hotel also houses the two most popular local restaurants in Ketchikan; The Landing Restaurant and Jeremiah's Pub serving breakfast all day, lunch and dinner. ... more   less 
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Also Known As:
Best Western Ketchikan
Ketchikan Best Western

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