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“Home away from home”
Review of The Landing Hotel

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The Landing Hotel
Ranked #1 of 10 Hotels in Ketchikan
Certificate of Excellence
Bellingham, Washington
Level 1 Contributor
3 reviews
3 hotel reviews
“Home away from home”
Reviewed 28 March 2013

The Landing is a great value in beautiful Ketchikan. Staff are warm and genuine. Centrally located, close to grocery and ferry. Free shuttle can take you places if you didn't a car. All in all, this is a wonderful place, a "home away from home".

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ken T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
akhotel, General Manager at The Landing Hotel, responded to this review, 29 March 2013
Hello Ken,
Thank you for saying we are a " Home away from Home" for you. We strive to make sure every guest feels that way when staying with us. And yes, our staff are very genuine in their warm, friendly, geniune caring for our guests. Our location close to the Airport ferry and across from the Alaska Marine Hwy ferry as well as our shuttle that will take you anywhere within the city limits does make for a perfect place to stay.
We really appreciate your comments and look forward to your next visit to Ketchikan.
Thank you,
Linda Peters, G.M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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373 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 March 2013 via mobile

We are a family of 4 with pets passing through going to anchorageconvenient, clean rooms. Helpful and awesome staff... Love the shuttles! The landing resturant - wonderful home cooked food, the resturant staff- best customer service ever! The area is quiet and safe. I'd definitely recommend this hotel to any friends or family that may pass through. Thank you so much, my family enjoyed themselves

B. Lawrence

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mmhlaw0800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
akhotel, General Manager at The Landing Hotel, responded to this review, 26 March 2013
Hi B Lawrence:
Was great to hear that you felt like you were home. We strive to give our guests that feeling. Most of our staff have been with us for many years and we believe that helps us with that consistent friendly service. We are glad you made use of our complimentary shuttle van service to get you around town to see the sites.
We are happy to hear you enjoyed our restaurants- hope you tried some of our house baked delicious deserts.
We welcome you and your family back any time to your home away from home at the Landing.
Thank you for your review.
Linda Peters, G.M.
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Fairbanks
1 review
Reviewed 22 March 2013

Have stayed here several times, and each time have found it to be welcoming both to me and my pet. I have an Irish wolfhound and there never has been any hesitation about accepting an dog this huge. The restaurant is convenient and the wait staff goes out of its way to insure your order is exactly how you want it. I tend to work late and rise late, and the cleaning crew is very accomodating. Close to downtown for sight seeing.

Room Tip: Ask for a room in the back, so you are away from the traffic of the main road.
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  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LindenFairbanks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
akhotel, General Manager at The Landing Hotel, responded to this review, 26 March 2013
Hello LindenFairbanks,
We are happy to hear that you enjoy your stays at the Landing. We are all pet lovers here and welcome pets of all sizes. Living in Alaska you have to expect large dogs traveling with their masters. We have rooms set aside that are convenient for the pets as well as the owners when they need to go outside.
Thank you for your compliments to our restaurant wait staff as well as our housekeeping staff.
Hopefully you were able to see all the interesting sites in Ketchikan. Our shuttle van is always ready and willing to get you to those places within the city limits at your convenience.
We hope you will be back to Ketchikan in the near future and give us another opportunity to service your hospitatlity needs.
Best Regards,
Linda Peters, G.M.
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Juneau, Alaska
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 March 2013

Its tough enough with the day in and day out stress when you have to leave home for work. Its nice to have a place thats a close comfort to home with friendly people and staff to take the edge off the stress..

Room Tip: Ask for the Suites.
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  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daniel E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
akhotel, General Manager at The Landing Hotel, responded to this review, 21 March 2013
Hi Daniel,
We are happy to help with the stress of traveling for you. Our staff wants your stay to be a home away from home and are happy to hear that we were successful with your stay.
We appreciate your comments. We hope to see you again soon in Ketchikan and at our property.
Sincerely,
Linda Peters
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level 6 Contributor
173 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 14 March 2013

Fabulous room with fireplace, wonderful King bed and wrap around windows, however as it faces the main road it was noisy from about 5am on, we remembered to shut the windows the second night which helped. Extremely friendly and helpful staff, we had a very pleasant evening with Linda the manager at her Wednesday evening meet and greet. Across the road from the ferry dock and a 2 mile walk into town which wasn't a problem for us and the bus system was inexpensive and very efficient getting back to the hotel.

Room Tip: Choose a room that doesn't face the main road.
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ozart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
akhotel, General Manager at The Landing Hotel, responded to this review, 15 March 2013
Thank you for taking the time to review our property on Tripadvisor. We are happy to hear that you enjoyed your visit with us. Also, I was very surprised to hear of all the traffic you encountered in your room during those hours. I am still investigating where those folks are all going at that time of the morning. Thank you for making me aware of the situation. I very much enjoyed visiting with you during my reception. We hope that you will return to Ketchikan in the future and give us another opportunity to service your hospitatlity needs. Thank you again for your time and comments.
Best Regards, Linda Peters, G.M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, WA
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 February 2013

What better place to begin your Alaskan adventure? The Best Western Plus Landing Hotel offers great service, a warm and welcoming environment, and easy access to the historic downtown of Ketchikan, the Inter-Island Ferry (a great way to visit Prince of Wales Island), float plane tours, charters boats for fishing excursions and much more. .

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
akhotel, General Manager at The Landing Hotel, responded to this review, 20 February 2013
Thank you for taking the time to review our property. We are happy to hear you feel we are the place to begin your Alaska Adventure. Thank you for your kind words about our staff. We do pride ourselves in very caring,helpful, friendly service. Our location as you stated across from the ferry terminals is great for the arrivals and departures to Ketchikan on the Alaska Marine Ferry and the IFA ferry to Prince of Wales. We appreciate your comments. We look forward to seeing you on your next visit to Ketchikan.
Linda Peters
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 January 2013

I travel to Ketchikan frequently and have stayed here many times. It's a very busy hotel, but generally clean & comfortable. The rooms closest to the front desk can be smoky, or noisy due to early morning garbage collection, so avoid those. Gym is good, restaurant good (service better than Alaskan standard), location good for airport & ferry & bus or shuttle downtown. Front desk staff very pleasant & professional.

Room Tip: Avoid rooms closest to restaurant/front desk
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank PsgAKtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
akhotel, General Manager at The Landing Hotel, responded to this review, 23 January 2013
We appreciate your taking the time to do a review of our property on Tripadvisor. We value your comments and use them to improve our service for our future guests. Our rooms near the lobby and restaurant are the oldest in the hotel and although they have been updated recently they do have some noise issues.Our East Wing and North Court rooms are much larger and away from the traffic areas. We appreciate your comments about our service and our clean rooms. We pride ourselves in making sure both of these are above and beyond the expectations of our guests. We look forward to seeing you on your next visit to Ketchikan. Thank you again for your review.
Linda Peters, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Landing Hotel

Property: The Landing Hotel
Address: 3434 Tongass Ave, Ketchikan, AK 99901-5633 (Formerly BEST WESTERN PLUS Landing Hotel)
Region: United States > Alaska > Ketchikan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 10 Hotels in Ketchikan
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Landing Hotel 3*
Number of rooms: 107
Official Description (provided by the hotel):
This beautiful hotel is your first stop traveling via Alaska Airlines, Alaska Marine Highway or the Inter Island Ferry. The Landing Hotel also houses the two most popular local restaurants in Ketchikan; The Landing Restaurant and Jeremiah's Pub serving breakfast all day, lunch and dinner. ... more   less 
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Also Known As:
Best Western Ketchikan
Ketchikan Best Western

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