I made arrangements with Marty who was always helpful and responsive. Our flight was delayed due to circumstances beyond their control, but they made two alternative arrangements from which we could select, so that was great for us. Our pilot Trevor was outstanding--not only was he a safe and knowledgeable pilot, but he was very personable. I would go with this company and with Trevor again. Misty Fjord was just beautiful, and Trevor knew all the spots and provided great commentary. We did not see as much wildlife as we had hoped but it was not for lack of trying. If and when I return to Ketchikan, I will look this company up again. Thanks for a wonderful experience.