I screwed up the itinerary and booked on the completely wrong date and time. Betsy seems to be on call around the clock. Being that I was on the cruise ship, I had no cell service for most of my trip- she made sure to leave me detailed voice messages with my options, and was able to get me and my girlfriend on the appropriate tour without charging a change fee. She also arranged and paid for a cab to get us to the site. The guys running the zipline course were just as friendly and accommodating, allowing beginners to do what they were comfortable with, and experts to try the more daring parts. They were also pretty funny, making jokes along the way. We both had a great time on this excursion.
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