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“An amazing experience!” 5 of 5 bubbles
Review of Inn at Creek Street

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Inn at Creek Street
Ranked #2 of 11 Hotels in Ketchikan
Los Angeles, California
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“An amazing experience!”
5 of 5 bubbles Reviewed 30 September 2013

An absolutely perfect location. Can walk to everything in Ketchikan. THE BEST ! The hotel staff picked us up from the ferry landing (across from the airport) and were most hospitable. The staff made our stay quite enjoyable before going out to a lodge for a few days of salmon fishing.

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CPR1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ketch-a-gal, Public Relations Manager at Inn at Creek Street, responded to this review, 24 March 2014
CPR1956-
Thank you so much for your kind words. Our staff works hard to please and it’s nice to see their efforts are truly appreciated. We hope you caught some big fish out at the lodge and will visit us again on your next trip through town.
Cheers,
Renee McL, Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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293 reviews from our community

Traveller rating
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    27
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Cincinnati
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed 18 September 2013

This place is centrally located, and walking distance to many of Ketchikan's sites. And the room is spacious, with a well-equipped kitchen and a nice bathroom with a Jacuzzi. And the kitchen with a nice sized window butts up against the woods, giving a nice rural feel to it all. So I can see a family with small children staying here: there are two sleeping areas (but only one bathroom, and the second sleeping area is a loft, so not necessarily great for two couples). But there are lots of issues, including noise and privacy.
We were there in September, so the shops below us were on a more limited schedule (they follow the major cruise ships) so noise at night was not an issue. In the summer, with lots of cruise ships emptying their passengers, the boardwalk below has to be nuts. In the fall, the creek is low tide in the AM, so by 7, that area is filled with gulls feeding on the salmon. OK if you know it's coming, not so great if you planned to sleep in till 8.
The units of the Inn are on a second story boardwalk. It's marked private, so it should be off limits to other tourists. But, there are 3 or 4 units, so other guests are walking right by your window.
The windows have no screens, and the a/c did not work. Thank goodness it was September so few bugs. But we had to keep the blinds drawn to avoid casually curious onlookers.
The bed was in need of a new mattress. the upstairs mattress, much firmer, was not an option due to lack of circulating air.
And then there is the "I think that word does not mean what you think it means" component. I rented a "harborview" room and even called to be sure that was what I was getting, Hmmm: it is true, I could see a small section of the harbor if I stood on my toes behind the chair next to the bed, or if I sat in the chairs on the common deck. (which has a grill - another nice feature if you have small kids).But otherwise, my view was of the empty and decrepit building across the creek. It gave it a certain "real" quality - I was in real Ketchikan, not a tourist haven - but it was not a harbor view.

  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank BarbaraJ13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ketch-a-gal, Public Relations Manager at Inn at Creek Street, responded to this review, 24 March 2014
Barbara,

Thank you for reviewing our property. We are sorry to hear that you received a Loft Suite, rather than a harbor view room as requested. You are right-- the suites on the Creek Street Boardwalk are definitely popular with families (and with couples as well.) The boardwalk is the #1 tourist destination in Ketchikan and full of life during the day. It boasts great shops, galleries, restaurants, a museum, wonderful scenery and wildlife. At night, it’s quiet and peaceful: a treat most visitors don’t get to indulge in. We are glad you were one of the lucky few.

We have taken your words to heart and checked out the bed in your suite and, good news...this month we are outfitting our rooms with wonderfully comfortable new mattresses! Thanks for your input. If you visit us again, we will treat you to a night of restful sleep. Finally, though a/c is not available in any of our rooms, or almost anywhere else in town (except perhaps Walmart), we do provide fans for those rare days that the cool, refreshing breeze just isn’t enough. And, luckily, we don’t have problems with bugs in town, so opening windows lets the clean Alaska air in, without unwanted insects.

Thanks again,
Renee McL, Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tennessee
Level Contributor
90 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 8 September 2013

Very friendly, helpful staff. Free shuttle to and from the airport or ferry. Jose & Jessica allowed us to check in early & stored our bags on last day until it was time to go to the ferry. Rooms were furnished in true to the period antiques. Cleanest room we have ever stayed in! Convenient location & walking distance to most attractions. Highly recommend!

  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tmvh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ketch-a-gal, Public Relations Manager at Inn at Creek Street, responded to this review, 24 March 2014
TMVH- Thank you for taking the time to write the review of our hotel. We appreciate your kind words about our staff and their efforts to make your visit clean and comfortable. They truly understand that the little things can make a big difference.
Cheers,
Renee McL, Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston
Level Contributor
80 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed 7 September 2013

As some have mentioned, the hotel is above O'Brien's Pub. It can be noisy until10:00 and then the bar closes. Also, if you have rooms in the front, it can be very noisy from traffic until about 6:00 am onward and all during the day until later in the evening. The room itself was fine. And the location was excellent for walking and catching the bus. There are no screens on the windows, which was surprising, but fortunately, no bugs in September. While transportation to and from the ferry and to the airport, is complementary, I would not rely on it. Make alternative plans. While the staff is friendly, they are also very busy and guests not their only priority. I think this is more a reality of ketchikan life and juggling realities than anything else.

Room Tip: Request a room in the back away from road traffic; O'Brien Pub still a likely issue.
See more room tips
  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank BriaBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ketch-a-gal, Public Relations Manager at Inn at Creek Street, responded to this review, 24 March 2014
Thank you, BriaBoston, for your objective review of our property. We are so glad that you enjoyed the location and beautiful view and hope the background noise didn’t rob you of a good night’s sleep. Though the traffic on the street below is not within our control (except to offer our guests a room facing the hillside or on the boardwalk, rather than the waterfront), the noise from the pub below is within our control. We listen to our guests and some, such as yourself, have told us that though they love the local flavor and atmosphere of the pub, the Friday night noise was just a bit much after a long day of travel. Beginning in early April, the pub will revert back to the New York Cafe. It will feature specialty coffees, fabulous meals (with a focus on fresh, Ketchikan seafoods), and local flavor--along with a quieter evening experience.

You are correct, life in Ketchikan can be a juggling act. However, this should never be a hindrance to our guests. We are very sorry you experienced unreliable transportation! We appreciate your honesty and are keeping your comments in mind as we ramp up our staffing for the coming season.

Cheers,
Renee McLaughlin, Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
PA
Level Contributor
134 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed 28 August 2013 via mobile

We stayed at the Inn rather than the hotel. The suite was spacious and comfortable with a kitchen and washer and dryer. The view looked out over the Creek St Bridge and the Harbor--not bad. The location's a short walk from the downtown area. O'Brien's Pub downstairs was very good. Housekeeping missed our room one day. WiFi was spotty or non-existent. Jose at the front desk was helpful getting us to and from the ferry.

Stayed August 2013, travelled with family
Helpful?
Thank mccambjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ketch-a-gal, Public Relations Manager at Inn at Creek Street, responded to this review, 24 March 2014
Mccambjd,
Thank you for taking the time to review our property. We are happy to hear that you enjoyed your accommodations on the Creek Street Boardwalk. The Inn’s furnished vacation rentals are a great way to feel at home when you are away from home. With full kitchens and, as you mentioned, pretty darn good views and even a washer and dryer, they are both charming and practical. We are sorry to hear that you had trouble with the WiFi. Besides being a wonderful host, Jose is also very good at fixing problems with electronics and he has made sure this connection is strong for future visitors. We hope you will return to Ketchikan again in the future and look forward to another opportunity to serve you.
Cheers,
Renee McLaughlin, Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Ignacio, Belize
Level Contributor
95 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 25 August 2013 via mobile

Super friendly staff Renee was a joy, we arrived off of the ferry and she took great care of us. Creek Street is the place to be. We are lucky enough to be there during salmon spawning season. Thousands of salmon and seals chasing them all over. I highly recommend the rooms over the creek.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tobaccocay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ketch-a-gal, Public Relations Manager at Inn at Creek Street, responded to this review, 24 March 2014
Tobaccocay-
Thank you for reviewing our property. It was a pleasure to meet you and I’m glad that I was able to add joy to your Alaska vacation. You are right, Creek Street is the place to be! Every day I consider myself lucky as well: I get to escort guests to our various suites and vacation rentals and tell them of the history of the area and point out the seals and other wildlife that live right outside their doors. It’s a truly amazing place. I am so glad you enjoyed it!
Cheers,
Renee McL, Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Palm Beach, Florida
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed 22 August 2013

My husband and I were in Ketchikan a couple of days early before boarding the Alaskan Dream for a cruise. I selected this hotel based on the online reviews & ratings and was surprised to arrive to a dark, dusty lobby that made me highly suspicious about the accommodations. When a staff person arrived I asked to see the room prior to taking luggage etc. when she took me down an alley and to a door, with a cigarette butt at the entrance, I was already thinking of where else we would be able to get a room on such short notice. After determining that the room was not going to work she took us to another one which also was not o.k..
I booked a "townhouse" type room, 2 floors, washer/dryer, kitchen...what was photographed and posted online did not even remotely resemble what we were offered!!
I have NO idea how this property has received so many "good' ratings? But buyer beware this place is a dump in my opinion.
I do have to say that the desk clerk was super nice, the one redeeming quality!!

  • Stayed August 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Cleanliness
Helpful?
2 Thank Beth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMReeve, Manager at Inn at Creek Street, responded to this review, 17 October 2013
We, as managers and owners of this family hotel, were taken completely aback by this review. We pride ourselves in providing very attractive, comfortable, and clean rooms and absolutely the best customer service possible to our wonderful guests. It turns out this reviewer--in a rush to judgment--did not even enter the room which she gives a poor rating to. It is unfortunate that this guest was not pleased. We do occasionally meet travelers who would enjoy an ordinary chain-style hotel more than one that reflects the unique character of the town. However, our overall rating as #1 in Ketchikan truly reflects the top-notch service, location, cleanliness and value we strive to provide. If you are looking for a hotel with charm and authenticity, you will be pleasantly 'surprised' with the variety of historic properties and splendid customer service at the Inn at Creek Street and New York Hotel.
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Additional Information about Inn at Creek Street

Property: Inn at Creek Street
Address: 207 Stedman St, Ketchikan, AK 99901-6525
Phone Number:
Region: United States > Alaska > Ketchikan
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Airport Transportation
Hotel Style:
Ranked #2 of 11 Hotels in Ketchikan
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Inn at Creek Street 2.5*
Number of rooms: 16
Official Description (provided by the hotel):
The Inn at Creek Street is a collection of tastefully restored historic properties. Located in the heart of downtown, each unit is located along where Ketchikan's notable Creek Street and Thomas-Stedman Street national historic districts join. The Inn features standard, hotel-style rooms in addition to suites and vacation rentals-several rooms include small kitchens and kitchenettes and all have modern amenities. Many rooms overlook Ketchikan Creek with frequent wildlife sightings by guests (including seals, salmon, and birds). For an authentic Alaskan experience with a touch of history, great customer service, and the most conveniently located property, look no further than the Inn at Creek Street! ... more   less 
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