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“bad experience”
Review of Gilmore Hotel

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Gilmore Hotel
Ranked #7 of 10 Hotels in Ketchikan
alaska
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“bad experience”
Reviewed 2 March 2009

veryyyy small room,LOUD old radiator for heat, which made clanging and banging noises entire time-is same for every room apparently-the fire sprinkler system is the old exposed pipe that is on the walls and ceiling, and you have to hold the handles for the sink(which require a bit of strength to begin with) so you can only use hot OR cold and wash one hand at a time, or else have someone help you which the bathroom is very tinty as well, just a stall shower. couldnt get the window open and could hear other people through the walls late into the night. We were here on the off season so anyone coming during the tourist season april to sept I cant imagine how much louder it would be with the local bars and such downstairs and next door. as mentioned by other travelers there is no elevator and no one helps with the luggage. Also there is only one small table in the room where the coffee pot and lamp are, barely big enough for a laptop and a notebook to sit there, not even a nightstand on either side, so that was weird and annoying.
All in all I didnt like this place and cant believe it costs so much, but of course everything in ketchikan is over 100 bucks, plus since alot of tourists come here once they probably figure isnt worth the effort to get repeat customers. Is very old and I doubt much has been done since the 1920's when it was built-definately still has the same heating system so I guess is no a/c for the summertime but I dont know that for sure.
The restuarant downstairs which is part of the hotel is way overpriced, was over 9 bucks for a cheeseburger, and the meals were 20-30 bucks for each person, just for the entree not including the drink or anything else. Will not plan on returning here.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelwell88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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157 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Potomac, MD
Level Contributor
109 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 28 June 2008

This is an old, historic hotel; therefore potential guests need to keep this in mind when looking a comments on room size and finish in accomodations. We stayed in a front room overlooking the cruise ship berths and found the room very comfortable. The views of the channel and peaks on the opposite side are great. The hotel location is the best for shopping and feeling a part of the town life. Yes, the authentic (historic steam heat radiators made some noise when in use, but not that disturbing. The staff were very friendly and helpful. Complimentary pickup from the airport ferry on the Ketchikan side was perfect (you call the hotel when you have collected your luggage at the airport bag claim and they meet you on the city side). The bathroom in our room was newly tiled with attractive neutral color tiles and very clean. LED TV in room. Wireless works well in the hotel (am using it to send this review). There is no elevator, so luggage has to be carried up the stairs (the staff will assist with that if you wish). Very elderly or persons with limited mobility will not find it easy to get to and from the rooms. Annabelle's Restaurant is a classic saloon bar and restaurant with beautiful tinplate ceilings and nice dark wood paneling inside. The bar side is smoking, but the opposite side is non-smoking. The food was quite good (excellent salmon and halibut), but the wait service was only fair. The hostess was very polite and attentive to finding us a table with minimal wait (when cruise ships are docked, the wait for dinner can be a little long, so reservations are advisable). The value for money at the Gilmore is very good.

  • Liked — location in town, historic feel, view of docks and channel, restaurant adjacent
  • Disliked — lack of elevator
  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank billgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crosby, Minnesota
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 18 June 2008

We stayed at the Gilmore prior to setting out on a small boat trip from Ketchikan. We were exhausted after a long day of travel, and even though it was after hours, the hotel sent taxis to meet us at the ferry landing at no charge to us. The hotel is historic and might not be as fancy as some might like, but the rooms were comfortable and quiet. The continental breakfast was available in the hotel the next day which saved having to go out to hunt down something first thing. The rooms are small in keeping with the hotel's era, but easily accomodated four of us and a huge pile of luggage.

  • Liked — Updated accomodations but maintaining the historic feel.
  • Disliked — Lobby space was very small--made checking in tricky with lots of people/luggage
  • Stayed June 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank bluerainy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ketchikan
1 review
Reviewed 9 May 2008

The staff was friendly, but the rooms were very old and loud. They say that it is updated but they did not do a good job on that. The heaters are the loudest ones ever, when they come on the pipes creak and it is loud enough to wake me up at night, and I am not a light sleeper. We had a room at the back of the hotel for the first two nights, it was above the restaurant, and when the staff went out back to take their breaks at midnight and later, you could here the whole conversation and every other word was "F" this or "F'' that. Not a good thing for a two year old to wake up to in the middle of the night. The third night we moved to a room in the front, it was very small, the bathroom was so small they had to put the sink next to the bed and there was not room to walk between the bed and the sink. I live in Ketchikan and have had family stay at other hotels and they are a lot better than this one. I will never stay at the Gilmore again.

  • Liked — Located downtown
  • Disliked — The noise in the rooms
  • Stayed May 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank ckcsbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Ketchikan hotels

Cardiff
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 August 2007

Newly refurbished??? when? in 1975? we thought this place was a dump. The room was tiny and even the lobby and communal areas looked shabby and frankly a bit grubby.
We ate in the restaurant (Annabels) on one night and weren't impressed with that either.
We agree with another Tripadvisor reviewer who mentioned the unfriendly staff. The receptionist was particularly clueless!

  • Liked — nothing
  • Disliked — the room
  • Stayed June 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank mike_n_cath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
112 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 17 August 2007

Stayed at the Gilmore on the way to Wrangell Is. for a few days. Stairs, stairs, stairs & lot’s of em’. If you have luggage I hope your in shape no bell hop here. The lack of an elevator is a factor. Front desk was just ok, not very friendly, un-Alaskan in my opinion. Not bad, but not very helpful compared to other hotels. Rick the van driver was the exception.

Rooms are really small and baths are dated. Noise can be factor especially when the Totem Bar lets out in the wee hours of the morning. You can’t close the window with the lack of ac. There are better places in Ketchikan to spend the night.
You get what you pay for.

  • Liked — Location
  • Disliked — Staff,room,stairs
  • Stayed August 2007, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
60 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 January 2007

Family run. Friendly staff. The shuttle driver is one of the owners.
Very clean. They vacuumed and dusted every day while we were there--even the banisters and pictures.
We were the only hotel guests who ate breakfast. (Most didn't get up before 9 a.m.) But the hotel spread out the whole deal every day--different cereals, bagels, yogurt, cream cheese, muffins, tarts, butter, juices and coffee every day. They served it at Annabelle's which is the restaurant attached to the hotel.
No bathtub. Just a shower. Rooms were small. New bedspreads.
The heater knob was stuck; they fixed it. The sink clogged up;they fixed it. They offered to move us to another room.
On the first stairway landing, they offered free computer and internet access.
No elevator. No bell hop to carry your bags. The rooms are on the 2nd and 3rd floors.
Inspite of the noisy radiator and water heater, we enjoyed our stay. Found it so charming and quaint. The place reminded us of European hostels.
Best of all, they gave us two nights free for staying the whole week.

  • Liked — staff friendly and helpful
  • Disliked — small room
  • Tips/Secrets — go in the off-season
  • Stayed December 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank spiritwheels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gilmore Hotel

Property: Gilmore Hotel
Address: 326 Front St, Ketchikan, AK 99901-6418
Phone Number:
Region: United States > Alaska > Ketchikan
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 10 Hotels in Ketchikan
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Gilmore Hotel 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
A deluxe property with Alaskan charm. ... more   less 
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Also Known As:
Gilmore Hotel Ketchikan

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