This turned out to be rather disappointing. The hotel was exceptionally noisy, the breakfast was not really up to scratch (they had often run out of juices) and the internet was shocking. The room was stuffy.More
- Free Wifi
- Free Parking
This turned out to be rather disappointing. The hotel was exceptionally noisy, the breakfast was not really up to scratch (they had often run out of juices) and the internet was shocking. The room was stuffy.MoreShow less
Thank you for spending your valuable time to share your experience with us. It has been brought to our attention through your review that your recent visit with us is not up to par. We are really sorry to hear that breakfast buffet didn’t come up to your expectations and you weren’t fully satisfied with your room and the speed of internet connection. Our management will definitely take your advice into consideration and improve the certain facilities in order to provide quality accommodation.
We promise that in your next stay we will be paying more attention and you will not come across any inconvenience from our side.
I again want to thank you for giving us your valuable time and sharing your opinion with us. Holiday Inn Tianjin Riverside will be looking forward to seeing you again.
Thanks & Regards
A excellent position and clean and modern hotel.
The restaurant service struck me as excellent, with the service by staff to be a cut above the rest.
Would recommend this hotel for business travelers.
Breakfast and the restaurant , had good food and catered for Western travelers well.
Thank you for choosing our hotel, and taking the time to write an amazing review! We are so glad to hear that you genuinely enjoyed staying in our hotel and truly appreciate your positive feedback about our staff and service. All your comments with regards to hotel`s location and restaurant service are highly appreciated. We are thrilled to find out that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
Hotel Management team
Good , clean hotel with a hearty breakfast and everything you would expect from a Holiday Inn. The foyer though spacious had a colour scheme not quite to my taste maybe dated. Rooms are good but warm at night and the AC is centrally controlled.
Warm greeting from the Holiday Inn Tianjin Riverside Hotel, thank you for staying with us and taking the time to share your comments.
I am glad so see that you had a nice stay with us, and enjoyed our services and breakfast. The design of foyer derives from an integration of Chinese and Western style, with an application of warm colour scheme characterized by warm and comfortable sense. The heating mode of our central air conditiong had turned on in mid-October, I apologize that which may make you feel hot a little bit in the room.
Please do not hesitate to contact me directly at Frank.firstname.lastname@example.org, it is my pleasure to be your point of contact, or if I can be any of further assistance. I am looking forward to welcoming you back to the Holiday Inn Tianjin Riverside Hotel in the near future. Once again, thank you for staying with us and taking the time to share your comments.
Hotel Management Team
Imagine en international hôtel where speaking English would so rare! This is the one. Of course China has not a reputation for English spoken, but in how can it be possible there? I came to the restaurant, all menu was in Chinese so I asked for explanations. After 10’ and 6 différent people coming, the bar manager (who actually had finished his service) helped me!
Another very negatives point is the fitness center which despite good equipment is opened to the street and the ground floor where everybody smokes! So if you’re not enough with pollution you got smoke !
Greeting from the Holiday Inn Tianjin Riverside Hotel, thank you for the time that you have taken to share your comments. I personally apologize for any inconvenience and disappointing experience, which has been immediately shared within the management team.
Please believe that those are not our usual standard, we will definitely review the issue of smoking area, and further enhance the training of English. I truly appreciate your constructive comments, which can help us to check and find what we did insufficiently in delivering services and making our guest satisfied, and with your feedback, we will be able to continuously make improvement to our overall operation.
Please accept my sincere apologies on behalf of our hotel, and I sincerely hope that we may still have the opportunity to re-build up your image of our hotel in the near future. Please do not hesitate to contact with me via email@example.com, it would be my pleasure if i can be of any further assistance. We are always delighted to look forward to welcoming you back to our hotel.
Hotel Management Team
Nice location with the Tianjin Eye just around the corner.
Decent rooms though the cleaning in the bathrooms is not at a high standard.
Service from hotel staff is also average. Not very flexible or service oriented. Many don't speak proper English.
Breakfast food variety range limited. Often too greasy.
So in short good hardware but software not at the same level.
Greeting from the Holiday Inn Tianjin Riverside Hotel! Thank you for staying and taking the time to share your comments with us.
All the issues you pointed have immediately been shared within our team, we will definitely review the food variety of breakfast, and also make sure to improve all elements in order to deliver flawless experience to all our guests. Should be any particular request you may have in the future for breakfast, the chef will always be happy to make it for your personally.
I am sorry you had met a few dissatisfied issues during you stay, please accept my sincere apologies on behalf of our hotel. We are looking forward to welcoming you back to the Holiday Inn Tianjin Riverside Hotel in the near future, and it will be my pleasure if i can be of any further assistance, please do not hesitate to contact me directly at firstname.lastname@example.org. Once again, thank you for staying with us.
It is nice to travel with friends this time .At the beginning of the ordinary room,we were pleasantly surprised that the front desk had upgraded our room,and service was very good.The traffic is very convenient,the evening scenery is very beautiful,and the room that sees ferris wheel.I like this hotel.I will be back for next year Holidayinn,and I will choose this hotel in Tianjin.I hope you can stay here longer and enjoy the scenery while you are on vacation. The restaurants here are also very nice. I like the Japanese restaurant very much.This hotel gives me a good impression.
Thanks for your compliments. We just did what we do everyday, and really happy to hear that enjoyable sound form our guest. We will do whatever we can to give the best stay experience to every guest. And we are looking forward to see you soon.