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“business trip - never here again” 1 of 5 bubbles
Review of Renaissance Tianjin Lakeview Hotel

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Renaissance Tianjin Lakeview Hotel
Ranked #9 of 1,316 Hotels in Tianjin
Certificate of Excellence
Hong Kong, China
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“business trip - never here again”
1 of 5 bubbles Reviewed 22 October 2013

restaurant and reception all good. But the room and room service what the hell?

I travel 150 days a year and stay in Marrott chain regulalrly. This place SUCKS. I refuce to walk barefort in the room th carpet is so badly stained. The chair at the desk is broken, I mean one arm is snapped in half,

When Icalled room service at 10.30pm the girl who answered was clearly asleep. Now my Mandarin is crap so I asked for Ice Cream flavours in english and was aksed if I wanted a renaissance burger. After 3 goes and being offered various sandiches I gave up. She even rang me back to ask if Iwanted the burger.

One light in the room si flickering

its a 10 minute walk to the nearest convenience store, not like most places in China where you can buy a banana over the road

Its been 30 minutes since I asked to speak with the duty manger so not looking good.

I will never stay here again and suggest the same to others

  • Stayed October 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank berniedevine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa Z, Public Relations Manager at Renaissance Tianjin Lakeview Hotel, responded to this review, 13 November 2013
As a part of Marriott international we strongly believe in creating memorable guest experiences. With this in mind we guide our staff to be professional in their behavior and to focus on our guest’s needs. In this sense we appreciate and strongly value your perception of our hotel as a symbol of Tianjin’s legendary hospitality. Nevertheless we would like to apologize for the cold reception you may have encountered on behalf of a person in charge. We would greatly welcome the opportunity to further discuss the situation in order to ensure everyone’s satisfaction. Please contact Marcomm Team by 022 5822 3909 for further assistance. Thank you again for your feedback and we wish you a good day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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133 reviews from our community

Traveller rating
    68
    48
    13
    2
    2
See reviews for
7
7
2
68
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
Guilford, Connecticut
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 26 September 2013

I stayed at this hotel for three nights in September. Traffic is wicked in Tianjin, so get a hotel as close to your intended business location as possible for easier access. We were mostly at the convention center which was about a 10 to 15 minute cab ride away. The hotel is just three years old and the property isn't worn yet, regardless of the quality of the construction. The floor plan surrounds a dramatic soaring open lobby topped by glass. They had performers in the lobby that echoed through all the rooms until they shut down. The rooms were large and the bed and pillows very comfortable. My smoke free room was completely smoke free. The gym was excellent; lots of cardio, free weights and weight machines. The buffet breakfast was vast, and delicious but expensive if not in the room rate. My only complaint is that upon check out, I noticed a "service charge" that they were hard pressed to explain but eventually stated it was a "surcharge" for a "lake view." Given that most of the rooms have a view of a modest lake next to the property, I was surprised by this, and never asked or was aware of it. They refused to take it off the bill. It was not a lot of money (about $20 per night) and I didn't have time to argue. And while I have had similar experiences in other Chinese hotels, it was a sneaky approach that I would not expect of a branded American hotel. If you are traveling between Beijing and Tianjin, take the train; very fast and very convenient.

Room Tip: The "lake view" is no big deal. The smog is so bad, the views don't matter much anyho...
See more room tips
  • Stayed September 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank A28ensemble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa Z, Public Relations Manager at Renaissance Tianjin Lakeview Hotel, responded to this review, 13 November 2013
As a part of Marriott international we strongly believe in creating memorable guest experiences. With this in mind we guide our staff to be professional in their behavior and to focus on our guest’s needs. In this sense we appreciate and strongly value your perception of our hotel as a symbol of Tianjin’s legendary hospitality. Nevertheless we would like to apologize for the cold reception you may have encountered on behalf of a person in charge. We would greatly welcome the opportunity to further discuss the situation in order to ensure everyone’s satisfaction. Please contact Marcomm Team by 022 5822 3909 for further assistance. Thank you again for your feedback and we wish you a good day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
155 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 6 September 2013

Hotel is pretty new with clean and very big room. Best of all, it doesn't have the smell of smoke on the non smoking floor as that's what i found when i stayed at Renaissance TEDA earlier.

Buffet breakfast was good and choices were very unusual with a soyabean station and Korean rice option. They have a great fresh fruit selection and a made to order juicer! Servers at the restaurant can be more efficient and attentive but bearable experience.

Bathroom Amenities were good but surprised to find that they dont provide cotton pads and buds which is rare

Very good experience and just hope the standard can be kept consistently.

  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EuropeanJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa Z, Public Relations Manager at Renaissance Tianjin Lakeview Hotel, responded to this review, 12 September 2013
Thank you for choosing Renaissance Tianjin Lakeview Hotel and for sharing your experience in our hotel. If you have plans to visit Tianjin again, we hope we are always your first choice. We are looking forward to your visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torreon
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 2 August 2013

Stayed in this hotel in May 2013 on a trip in China, it is a great hotel, a Little expensive, but nice... Three times I arrived late to the restaurant and they were very friendly and served me after hours, buffet at breakfast was great, with many options, room as well ok, ... I will definitely come back to this hotel on my next visit to Tianjin....

  • Stayed May 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Hector M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangor, Maine
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 5 July 2013

Nice hotel. We stayed only one night on a business trip. Clean, quiet and convenient. Hallway was very hot but room stayed cool enough. Concierge drinks and breakfast were good. If I come back to Tianjin I will stay here.

  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank david k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 1 July 2013

My room was very nice, with great bathroom and good work space. But the public spaces set this hotel apart. THE BEST BREAKFAST EVER. Seriously. Worth it. And a gym I would be happy to join at home. Huge lobby with drinks and food service at comfortable chairs and sofas. It'd be a great hotel for anyone, but particularly good for groups or families. Good staff, helpful concierge and manager. Fabulous hotel.

  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BobsClamHut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuttgart, Germany
Level Contributor
130 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed 28 June 2013

Stayed now already in 4 different hotels in Tianjin but this is by far the best in Tianjin and as well compared around whole China!!
If in Tianjin and have the budget to stay here do it it is definitely the best hotel in town. All huge all massive all really nice and comfortable. Excecutive floor also huge and food variaty big in the evening. A must in Tianjin city

Room Tip: room with view to lake
See more room tips
  • Stayed June 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bumsii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Renaissance Tianjin Lakeview Hotel

Property: Renaissance Tianjin Lakeview Hotel
Address: No.16 Binshui Road, Hexi District, Tianjin 300061 , China
Region: China > Tianjin Region > Tianjin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 1,316 Hotels in Tianjin
Price Range (Based on Average Rates): £
Hotel Class:5 star — Renaissance Tianjin Lakeview Hotel 5*
Number of rooms: 368
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